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Palmers Law Ltd

4.7 | 135 Reviews 135 Reviews | Implacable Hostility
495 Total Company Reviews info icon Implacable Hostility | info icon 495 Total Company Reviews Implacable Hostility | info icon 495 Total Company Reviews

19 Town Square, Basildon, Essex, SS14 1BD

Accepting new clients

19 Town Square, Basildon, Essex, SS14 1BD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 813805

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Palmers Law Ltd |

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Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.7
Excellent
91%
Value for
Money
90%
Success
Rate
90%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.7/5
Value for money 4.5/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Lexcel - excellence in legal practice management and client care accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
Trading names:
Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.6
Excellent
90%
Value for
Money
7% above
national average
90%
Success
Rate
8% above
national average
90%
Would
Recommend
9% above
national average
Communication 4.5/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Lexcel - excellence in legal practice management and client care accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
Trading names:
Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Palmers Law Ltd

Meet the team of Palmers Law Ltd

Contact & Locations - Palmers Law Ltd

Opening hours

Monday 09:00–17:30 (Open)
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

19 Town Square, Basildon, Essex, SS14 1BD

Reviews

4.7 /5 135 Reviews
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Clients say

What clients say about Palmers Law Ltd

Clients praise the firm for expertise across probate, wills, conveyancing, personal injury, employment and property transactions, plus clear legal knowledge and tactical awareness. Reviewers value prompt, professional communication, thoroughness, practical guidance and responsiveness. Soft skills highlighted include empathy, approachability, patience, clear explanations, warmth and reassurance, alongside dependable case handling and strong client support throughout complex or emotional matters.

clear explanations
prompt response
excellent communication
professional staff
knowledgeable team
helpful guidance
timely service
approachable solicitor
thorough work
highly recommended

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Gold Star Service

Palmers is a very thorough and efficient firm, with friendly receptionists and approachable solicitors who explain things clearly in lay-man's terms. Highly recommended!

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anonymous

Verified
Wills, Trusts & Probate

Gold Star Service

Palmers is a very thorough and efficient firm, with friendly receptionists and approachable solicitors who explain things clearly in lay-man's terms. Highly recommended!

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Heather

Verified
Wills, Trusts & Probate

Power of Attorney

I dealt with my step fathers POA and found the whole process from start to finish painless. Everything was deal with and explained fully by the solicitor Louise Welch. Would definitely recommend and use again if needed.

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anonymous

Verified
Wills, Trusts & Probate

Powers of Attorney

Louise Welch acted for my sister and I in obtaining power of attorney. Louise is knowledgeable and great with clients. She took the time to explain everything carefully and patiently. My sister who does not deal with solicitors often fully understood everything and felt completely at ease and for that we were both grateful.

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anonymous

Verified
Wills, Trusts & Probate

Arrangement and Processing of my Will and LPA's

Excellent service. Efficient, friendly and made you feel comfortable. Would definitely recommend.

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Other Reviews

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Laura Wallage

Laura

We recently appointed Palmers to assist with the sale and purchase of our home. Throughout the process, the entire team was professional, hardworking, and highly responsive. We always felt that they had our best interests at heart and were committed to achieving the best possible outcome for us. As we were so pleased with the service and the positive working relationship we had built, we also chose to instruct Palmers to assist with preparing our wills. Laura was incredibly supportive throughout, making the process simple, straightforward, and stress-free. Overall, we were extremely pleased with the service we received and would not hesitate to recommend Palmers Solicitors to anyone looking for professional and reliable legal support.

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Richard Jones

Richard

I asked them for help with a case, they asked me to email them details, which I did, there were a few emails back and forth and they said they couldnt work with the information I supplied then billed me approx £900 despite not providing a service I could use. I questioned this and they said the charge was for reading the information and sending emails. Absolute joke.

Dear Richard, Thank you for submitting your feedback. This review does not accurately reflect the truth, which is ultimately also why we ceased acting for you, in order to uphold our professional obligations pursuant to our Code of Conduct. We are proud of our team’s diligence in recognising and managing this matter. We note that we received a report from a High Court Enforcement Officer in this matter when recovering the sums due to us that: “The director proceeded to pin the agent against a kitchen sink and grabbed them by the neck with one hand, they began punching the agent with the other. The director continued to assault the agent who eventually managed to exit via the door, the agent then called the police ...” Given your extreme actions taken against a High Court Enforcement Officer, we do not consider further engagement or comment appropriate at this time.

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Pyramid

Pyramid

I have used Palmers Solicitors many times over the last couple of years but I was not impressed this time around. Considering the delicate nature of my case, I did not feel my position was heard and that everything became about ££££££

A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave a review. Unfortunately, we are unable to identify the matter to which you are referring. At Palmers Solicitors, we hold ourselves to the highest professional standards and aim to ensure that every client receives a service of exceptional quality. We would welcome the opportunity to discuss your experience with you directly so we can better understand your concerns and address them appropriately. Please contact us at enquiries@palmerslaw.co.uk so that we can look into this in more detail.

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Peter

Peter

My mother any I were intriduced to Donna by my IFA. Donna was very patient and helpful in suggesting the best way to achieve the best financial outcome. She really managed to explain some quite complex topics in an understandable way. Highly recommended

A representative from Palmers Law Ltd responded to this review

Thank you for your review, Peter. We really appreciate you taking the time to share your experience. It’s great to hear that Donna was able to guide you and your mother through things clearly and help you achieve a good outcome. We will pass on your comments to her, and we are sure she’ll be glad to know her support made a difference. Should you need our services again in the future, we’d be very happy to help.

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benfleetguy32

benfleetguy32

Palmerslaw Solicitors supported me with a very complex and rare case. Throughout the whole process I was given a great deal of support, compassion and guidance. I found Jeremy to be excellent and knowledgable in my complex case. I would highly recommend Palmerslaw.

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A representative from Palmers Law Ltd responded to this review

We really appreciate you taking the time to leave us a comment. It’s fantastic to hear that Jeremy and the team were able to deliver the industry-leading service that we strive to provide at Palmers Solicitors. Please don’t hesitate to get in touch with us if you need any further advice.

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Reviews

4.6 /5 495 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Palmers Law Ltd

Clients praise the firm for expertise across probate, wills, conveyancing, personal injury, employment and property transactions, plus clear legal knowledge and tactical awareness. Reviewers value prompt, professional communication, thoroughness, practical guidance and responsiveness. Soft skills highlighted include empathy, approachability, patience, clear explanations, warmth and reassurance, alongside dependable case handling and strong client support throughout complex or emotional matters.

clear explanations
prompt response
excellent communication
professional staff
knowledgeable team
helpful guidance
timely service
approachable solicitor
thorough work
highly recommended

ReviewSolicitors Review List

Profile image of JP

JP

Verified
Wills, Trusts & Probate

Amazing, professional, understanding and successful .

I cannot stress how strongly I would recommend anyone to instruct Erin Duffy. From the first day to the last day she has been professional, insightful, understanding and most importantly human. She guided us through a long, tricky and emotional case to a successful conclusion. We cannot thank her enough.

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Debbie

Verified
Wills, Trusts & Probate

Dad's Will and Probate

I recently instructed Louise Welch to assist with probate following my dad's passing. This was an incredibly difficult time but Louise Welch made the legal process straightforward and manageable. Louise was compassionate, patient with my questions, and kept me fully informed at every stage. I highly recommend Louise Welch to anyone needing expert, empathetic guidance during probate.

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anonymous

Verified
Wills, Trusts & Probate

Gold Star Service

Palmers is a very thorough and efficient firm, with friendly receptionists and approachable solicitors who explain things clearly in lay-man's terms. Highly recommended!

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0
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Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Gold Star Service

Palmers is a very thorough and efficient firm, with friendly receptionists and approachable solicitors who explain things clearly in lay-man's terms. Highly recommended!

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this review

0
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Ann

Verified
Wills, Trusts & Probate

Excellent Service

We used Palmers Law Rayleigh for both Probate and conveyancing after the death of my brother and I found them to be friendly, reliable and competent. Would recommend.

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Other Reviews

Profile image of Laura Wallage

Laura Wallage

Laura

We recently appointed Palmers to assist with the sale and purchase of our home. Throughout the process, the entire team was professional, hardworking, and highly responsive. We always felt that they had our best interests at heart and were committed to achieving the best possible outcome for us. As we were so pleased with the service and the positive working relationship we had built, we also chose to instruct Palmers to assist with preparing our wills. Laura was incredibly supportive throughout, making the process simple, straightforward, and stress-free. Overall, we were extremely pleased with the service we received and would not hesitate to recommend Palmers Solicitors to anyone looking for professional and reliable legal support.

0
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Profile image of Arian Vaziri

Arian Vaziri

Arian

I recently had a motoring legal query and completed an online enquiry form. A member of the team called me the following day and took the time to explain everything clearly and professionally. I really appreciated their willingness to help and the prompt response. Excellent customer service and guidance. Thank you.

Hi Arian, We really appreciate you taking the time to leave us a review. We're incredibly pleased to hear that the team were able to assist you promptly with your matter. If we can provide you any further advice or guidance in the future, please do not hesitate to get in touch.

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Profile image of Richard Jones

Richard Jones

Richard

I asked them for help with a case, they asked me to email them details, which I did, there were a few emails back and forth and they said they couldnt work with the information I supplied then billed me approx £900 despite not providing a service I could use. I questioned this and they said the charge was for reading the information and sending emails. Absolute joke.

Dear Richard, Thank you for submitting your feedback. This review does not accurately reflect the truth, which is ultimately also why we ceased acting for you, in order to uphold our professional obligations pursuant to our Code of Conduct. We are proud of our team’s diligence in recognising and managing this matter. We note that we received a report from a High Court Enforcement Officer in this matter when recovering the sums due to us that: “The director proceeded to pin the agent against a kitchen sink and grabbed them by the neck with one hand, they began punching the agent with the other. The director continued to assault the agent who eventually managed to exit via the door, the agent then called the police ...” Given your extreme actions taken against a High Court Enforcement Officer, we do not consider further engagement or comment appropriate at this time.

0
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Profile image of Adam

Adam

Adam

Excellent service and communication

Hi Adam, We're incredibly pleased to hear that you had a great experience with Palmers Solicitors! Please don't hesitate to get in touch with us if you need any further advice.

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mark daniels

mark

Terrible Law Firm, been dealing with our simple case for months and months. No communication, never contacts us unless prompted and complained against. Case handlers leave without informing you, cases don't get handed over. Avoid this firm for probate and will execution, at all costs. (which I am sure will be sizable once they send us the bill, for their terrible service)

Dear Mark, Thanks for taking the time to provide feedback to us. As one of Essex's leading independent law firms, we uphold the highest standards of client care and professionalism, so we take comments, such as yours, seriously. In order to address your comments in more detail, please reach out to our Supervising Department Director, Donna Smy, on 01268 240000 or by emailing DonnaSmy@palmerslaw.co.uk at the earliest opportunity.

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