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Palmers Law Ltd

4.0 | 38 Reviews 38 Reviews | Technology & Construction
494 Total Company Reviews info icon Technology & Construction | info icon 494 Total Company Reviews Technology & Construction | info icon 494 Total Company Reviews

19 Town Square, Basildon, Essex, SS14 1BD

Accepting new clients

19 Town Square, Basildon, Essex, SS14 1BD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 813805

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Palmers Law Ltd |

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Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.0
Very Good
78%
Value for
Money
74%
Success
Rate
74%
Would
Recommend
Communication 3.9/5
Initial Impressions 4.0/5
Approachability 4.0/5
Documentation Accuracy 3.9/5
Legal Knowledge 4.0/5
Value for money 3.9/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Lexcel - excellence in legal practice management and client care accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
Trading names:
Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.6
Excellent
90%
Value for
Money
7% above
national average
90%
Success
Rate
8% above
national average
90%
Would
Recommend
9% above
national average
Communication 4.5/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Lexcel - excellence in legal practice management and client care accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
Trading names:
Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Palmers Law Ltd

Contact & Locations - Palmers Law Ltd

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

19 Town Square, Basildon, Essex, SS14 1BD

Reviews

4.0 /5 38 Reviews
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Clients say

What clients say about Palmers Law Ltd

Clients praise the firm for expertise across probate, wills, conveyancing, personal injury, employment and property transactions, plus clear legal knowledge and tactical awareness. Reviewers value prompt, professional communication, thoroughness, practical guidance and responsiveness. Soft skills highlighted include empathy, approachability, patience, clear explanations, warmth and reassurance, alongside dependable case handling and strong client support throughout complex or emotional matters.

clear explanations
prompt response
excellent communication
professional staff
knowledgeable team
helpful guidance
timely service
approachable solicitor
thorough work
highly recommended

ReviewSolicitors Review List

Profile image of Rosemary

Rosemary

Verified
Wills, Trusts & Probate

To make a Will

From my first contact with Louise Welch to the completion of my Will everything went very smoothly and professionally.

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Anonymous

Verified

Outstanding!

Emma Gray is an outstanding solicitor. Her advice, support and professionalism are excellent. Many thanks for your exceptional help in this matter. I 100% recommend Emma Gray!

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Lee Harrison

Verified
Crime/ Criminal Defence

Palmer’s Solicitor Superb

Mr Sirrell was amazing dealing with our case. Very professional, and to the point, I wouldn’t hesitate to recommend Palmers and Mr Sirrell in the event a solicitor is required.

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anonymous

Verified

Excellent Service

My husband and I were very satisfied and happy with the service that we received concerning our wills from Palmers. Our solicitor was outstanding.

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A representative from Palmers Law Ltd responded to this review

Thank you for sharing your experience with us! We're happy to hear that Sabreena and the team provided you with the right support. If we can provide any further advice or guidance, please do get in touch.

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Alison Belton

Verified

Updating Will

Although making a revised Will was, for me, a relatively straightforward matter, it was dealt with professionally and in very good time, a few weeks only to obtain my draft, amend where necessary, and be signed. The whole experience was pleasant, conducted in a friendly manner and I was overall extremely pleased.

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A representative from Palmers Law Ltd responded to this review

We're incredibly pleased to hear that you had a positive experience with us! We appreciate you taking the time to let us know how we did. If you need any further advice or guidance, please do get in touch with us.

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Other Reviews

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Louise

Louise

I found Palmers Solicitors on the Internet and from the onset of my experience I could not fault the service and professionalism showed by all at Palmers, the communication was exemplary and Mr. Sirrell who represented us was very calming and guided me through the whole difficult situation I was facing. I would recommend Palmers Solicitors to anyone in need of help.

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A representative from Palmers Law Ltd responded to this review

We really appreciate you taking the time to leave us a comment. It’s fantastic to hear that we were able to deliver the industry-leading service that we strive to provide. Please don’t hesitate to get in touch with us if you need any further advice.

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Tom

Tom

We have been working with Palmers Solicitors, specifically Brooke and her team in a professional capacity for some time now. We as a team here felt it necessary to share the positive experiences we have with had with Brooke and her team. The level of communication and diligent approcah to their work has made all of our mutual clients extremley happy.

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A representative from Palmers Law Ltd responded to this review

Thank you Tom for taking the time to leave us some lovely feedback. We always strive to provide the best service, and we’re glad to hear that we were able to meet these high standards for you.

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Alice

Alice

Highly unprofessional and amateur. The advice provided by Palmers resulted in substantial and avoidable legal expenses totalling tens of thousands of pounds, directly attributed to the negligence experienced by using Palmers. Find another more reputable firm, its worth paying for quality when it comes to legal advice and Palmers will cannot be replied upon for this.

A representative from Palmers Law Ltd responded to this review

Thank you for sharing your feedback with us. We value comments from clients that ensure we continue to provide the highest standards of advice and client care. However, on this occasion, having reviewed our records we do not feel your review accurately reflects the matter as it was dealt with. We would like to resolve this issue for you as quickly as possible, so please contact our team at the earliest opportunity to discuss this.

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Sam

Sam

Shambles. Unprofessional. Lazy and cause nothing but unnecessary stress.

A representative from Palmers Law Ltd responded to this review

It is our understanding that this matter has already been successfully resolved. If this is not the case, please do contact us immediately.

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Sonia

Sonia

The solicitor who was dealing with the case work well.

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Reviews

4.6 /5 494 Reviews
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Star rating
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Clients say

What clients say about Palmers Law Ltd

Clients praise the firm for expertise across probate, wills, conveyancing, personal injury, employment and property transactions, plus clear legal knowledge and tactical awareness. Reviewers value prompt, professional communication, thoroughness, practical guidance and responsiveness. Soft skills highlighted include empathy, approachability, patience, clear explanations, warmth and reassurance, alongside dependable case handling and strong client support throughout complex or emotional matters.

clear explanations
prompt response
excellent communication
professional staff
knowledgeable team
helpful guidance
timely service
approachable solicitor
thorough work
highly recommended

ReviewSolicitors Review List

Profile image of JP

JP

Verified
Wills, Trusts & Probate

Amazing, professional, understanding and successful .

I cannot stress how strongly I would recommend anyone to instruct Erin Duffy. From the first day to the last day she has been professional, insightful, understanding and most importantly human. She guided us through a long, tricky and emotional case to a successful conclusion. We cannot thank her enough.

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Debbie

Verified
Wills, Trusts & Probate

Dad's Will and Probate

I recently instructed Louise Welch to assist with probate following my dad's passing. This was an incredibly difficult time but Louise Welch made the legal process straightforward and manageable. Louise was compassionate, patient with my questions, and kept me fully informed at every stage. I highly recommend Louise Welch to anyone needing expert, empathetic guidance during probate.

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anonymous

Verified
Wills, Trusts & Probate

Gold Star Service

Palmers is a very thorough and efficient firm, with friendly receptionists and approachable solicitors who explain things clearly in lay-man's terms. Highly recommended!

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anonymous

Verified
Wills, Trusts & Probate

Gold Star Service

Palmers is a very thorough and efficient firm, with friendly receptionists and approachable solicitors who explain things clearly in lay-man's terms. Highly recommended!

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Ann

Verified
Wills, Trusts & Probate

Excellent Service

We used Palmers Law Rayleigh for both Probate and conveyancing after the death of my brother and I found them to be friendly, reliable and competent. Would recommend.

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Other Reviews

Profile image of Arian Vaziri

Arian Vaziri

Arian

I recently had a motoring legal query and completed an online enquiry form. A member of the team called me the following day and took the time to explain everything clearly and professionally. I really appreciated their willingness to help and the prompt response. Excellent customer service and guidance. Thank you.

Hi Arian, We really appreciate you taking the time to leave us a review. We're incredibly pleased to hear that the team were able to assist you promptly with your matter. If we can provide you any further advice or guidance in the future, please do not hesitate to get in touch.

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Richard Jones

Richard

I asked them for help with a case, they asked me to email them details, which I did, there were a few emails back and forth and they said they couldnt work with the information I supplied then billed me approx £900 despite not providing a service I could use. I questioned this and they said the charge was for reading the information and sending emails. Absolute joke.

Dear Richard, Thank you for submitting your feedback. This review does not accurately reflect the truth, which is ultimately also why we ceased acting for you, in order to uphold our professional obligations pursuant to our Code of Conduct. We are proud of our team’s diligence in recognising and managing this matter. We note that we received a report from a High Court Enforcement Officer in this matter when recovering the sums due to us that: “The director proceeded to pin the agent against a kitchen sink and grabbed them by the neck with one hand, they began punching the agent with the other. The director continued to assault the agent who eventually managed to exit via the door, the agent then called the police ...” Given your extreme actions taken against a High Court Enforcement Officer, we do not consider further engagement or comment appropriate at this time.

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Adam

Adam

Excellent service and communication

Hi Adam, We're incredibly pleased to hear that you had a great experience with Palmers Solicitors! Please don't hesitate to get in touch with us if you need any further advice.

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mark daniels

mark

Terrible Law Firm, been dealing with our simple case for months and months. No communication, never contacts us unless prompted and complained against. Case handlers leave without informing you, cases don't get handed over. Avoid this firm for probate and will execution, at all costs. (which I am sure will be sizable once they send us the bill, for their terrible service)

Dear Mark, Thanks for taking the time to provide feedback to us. As one of Essex's leading independent law firms, we uphold the highest standards of client care and professionalism, so we take comments, such as yours, seriously. In order to address your comments in more detail, please reach out to our Supervising Department Director, Donna Smy, on 01268 240000 or by emailing DonnaSmy@palmerslaw.co.uk at the earliest opportunity.

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James Denmark

Housing & Property

James

Palmers Law is great, the solicitor who helped me Kay was amazing. The due diligence, liaising relevant parties, reviewing, rectifying, corrections and implementation of clauses for lease arrangements the actions were second to none. Thank you Kay! A brilliant asset to Palmers Law.

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Hi James, It's great to hear that you had a positive experience with Kay and our team! We will be sure to pass on your kind words to her. We always strive to provide the best service, and we're glad to hear that Kay and the team were able to meet these high standards for you. Please let us know if we can help you again in the future.

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