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Palmers Law Ltd

4.9 | 109 Reviews 109 Reviews | Avoidance Powers
473 Total Company Reviews info icon Avoidance Powers | info icon 473 Total Company Reviews Avoidance Powers | info icon 473 Total Company Reviews

19 Town Square, Basildon, Essex, SS14 1BD

Accepting new clients

19 Town Square, Basildon, Essex, SS14 1BD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 813805

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Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
94%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.7/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Lexcel - excellence in legal practice management and client care accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
Trading names:
Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.6
Excellent
89%
Value for
Money
6% above
national average
89%
Success
Rate
7% above
national average
89%
Would
Recommend
8% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Lexcel - excellence in legal practice management and client care accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
Trading names:
Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Palmers Law Ltd

Meet the team of Palmers Law Ltd

Contact & Locations - Palmers Law Ltd

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

19 Town Square, Basildon, Essex, SS14 1BD

Reviews

4.9 /5 109 Reviews
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Clients say

What clients say about Palmers Law Ltd

Clients praise the firm for expertise across probate, wills, conveyancing, personal injury, employment and property transactions, plus clear legal knowledge and tactical awareness. Reviewers value prompt, professional communication, thoroughness, practical guidance and responsiveness. Soft skills highlighted include empathy, approachability, patience, clear explanations, warmth and reassurance, alongside dependable case handling and strong client support throughout complex or emotional matters.

clear explanations
prompt response
excellent communication
professional staff
knowledgeable team
helpful guidance
timely service
approachable solicitor
thorough work
highly recommended

ReviewSolicitors Review List

Profile image of David Powell

David Powell

Wills, Trusts & Probate

Probate and Conveyance

I have been extremely happy with the service I have received through Lee and his team at Palmers Law in both obtaining probate on my late mothers estate along with the Conveyancing on the sale of her house.

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Joanne Williams

Thorough service

Great explanation of process of obtaining probate. I felt it was quite slow obtaining renunciation to remove solicitors from will but was all explained really well. Once obtained was really quick to apply for probate.

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A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to share your experience with us! We're extremely pleased to hear that the service Marissa and the team provided was able to meet your expectations. If we can provide you any further advice or guidance, please do get in touch with us.

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Darren Earle

Verified

Dealing with Probate

My father died intestate so we asked Palmers Law for their help. Sabreena was very professional and efficient. She was honest and upfront and told us the process would likely take 8 - 12 months. It was completed in 6 months. We would fully and heartily recommend Palmers Law for your probate needs.

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A representative from Palmers Law Ltd responded to this review

We really appreciate you the time to leave us a comment. It's great to hear that you had a positive experience with Sabreena and our team! Please let us know if we can help you again in the future.

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anonymous

Verified

Excellent Service

My husband and I were very satisfied and happy with the service that we received concerning our wills from Palmers. Our solicitor was outstanding.

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A representative from Palmers Law Ltd responded to this review

Thank you for sharing your experience with us! We're happy to hear that Sabreena and the team provided you with the right support. If we can provide any further advice or guidance, please do get in touch.

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Kevin.

Updating of Will.

I had no problem updating my will. The entire proce4ss was very professionally handled.

A representative from Palmers Law Ltd responded to this review

Thank you for sharing! It's great to hear you had a positive experience with our team. Please let us know if we can help you again in the future.

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Other Reviews

Profile image of mark daniels

mark daniels

mark

Terrible Law Firm, been dealing with our simple case for months and months. No communication, never contacts us unless prompted and complained against. Case handlers leave without informing you, cases don't get handed over. Avoid this firm for probate and will execution, at all costs. (which I am sure will be sizable once they send us the bill, for their terrible service)

Dear Mark, Thanks for taking the time to provide feedback to us. As one of Essex's leading independent law firms, we uphold the highest standards of client care and professionalism, so we take comments, such as yours, seriously. In order to address your comments in more detail, please reach out to our Supervising Department Director, Donna Smy, on 01268 240000 or by emailing DonnaSmy@palmerslaw.co.uk at the earliest opportunity.

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Vince

Vince

Sabreena has done an excellent professional job obtaining probate and advising on my late father’s estate. She was first-class from the very beginning, showing compassion for our loss, giving clear, concise and transparent advice throughout and was diligent in collecting funds and distributing to beneficiaries. Nothing was too much trouble and queries were dealt with quickly and in a friendly manner. Having worked in a leading global law firm for over 40 years, I know what elite service looks like - and that is exactly what I received from Sabreena and Palmers.

A representative from Palmers Law Ltd responded to this review

Dear Vince, Thank you for taking the time to leave such a thoughtful review. We are truly grateful for your kind words and delighted to hear that Sabreena provided the high level of service and support you needed during what must have been a difficult time. Sabreena prides herself on delivering compassionate and clear advice, and your recognition of her diligence and care is great to hear. Please do not hesitate to reach out if we can assist you again in the future.

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norman

norman

We used Palmerslaw for both probate and conveyancing after the death of my brother and I found them to be friendly, reliable and competent. Would recommend them. Ann Webb

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Wendy

Wendy

Palmers Law grays - Brooke Barns - highly recommended. I have used Brooke for Many private house purchases and sales and also through a Ltd company, every time Brooke handles everything with ease, she is exceptionally efficient and extremely professional. Thank you Brooke

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A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave us some lovely feedback. We always strive to provide the best service, and we’re glad to hear that Brooke was able to meet these high standards for you.

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Rachel

Rachel

Palmers' Solicitor Mrs McKenzie advised my Dad about his will. She was very thorough and thought of things that didn't occur to him. She "went the second mile" for him, which was very kind of her. He was worried about his situation and she put his mind at rest.

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Reviews

4.6 /5 473 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Palmers Law Ltd

Clients praise the firm for expertise across probate, wills, conveyancing, personal injury, employment and property transactions, plus clear legal knowledge and tactical awareness. Reviewers value prompt, professional communication, thoroughness, practical guidance and responsiveness. Soft skills highlighted include empathy, approachability, patience, clear explanations, warmth and reassurance, alongside dependable case handling and strong client support throughout complex or emotional matters.

clear explanations
prompt response
excellent communication
professional staff
knowledgeable team
helpful guidance
timely service
approachable solicitor
thorough work
highly recommended

ReviewSolicitors Review List

Profile image of Jemma Redpath

Jemma Redpath

Verified
Housing & Property

James Foley-Bronze was excellent

James picked up my case from his predecessor, so came into a case in progress. He has been fantastic since day 1 and I cannot recommend him enough.

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Anonymous

Verified

Outstanding!

Emma Gray is an outstanding solicitor. Her advice, support and professionalism are excellent. Many thanks for your exceptional help in this matter. I 100% recommend Emma Gray!

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Profile image of David Powell

David Powell

Wills, Trusts & Probate

Probate and Conveyance

I have been extremely happy with the service I have received through Lee and his team at Palmers Law in both obtaining probate on my late mothers estate along with the Conveyancing on the sale of her house.

Solicitors tagged in
this review

0
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Lee Harrison

Verified
Crime/ Criminal Defence

Palmer’s Solicitor Superb

Mr Sirrell was amazing dealing with our case. Very professional, and to the point, I wouldn’t hesitate to recommend Palmers and Mr Sirrell in the event a solicitor is required.

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Rachel Poole

Verified
Personal Injury

Personal injury- success and belief - Thankyou

My experience pre Jenifer & Palmers was 3 years of pain juggling, navigating and utter denial from the other side, so I feel personally incredibly fortunate to have had my solicitor- Jenifer supporting me through my personal injury claim. While I appreciate this is her profession, I never once felt like Just a client (ok maybe first visit ) - her experience expertise and level of care truly exceeded my expectations. Bringing not only professionalism, but a warmth and even moments of laughter when most needed. She believed in me from the very beginning and guided me with professionalism, clarity, and I felt genuine care throughout. At times the process felt overwhelming, but she always reassured me and kept everything on track. Consulted but given time to process like an invisible guiding hand, decisions made together What made the biggest difference was her personal approach — she was always approachable, supportive, and took the time to explain things in a way I could fully understand. Thanks to her, I have been able to bring a very difficult chapter to a close, with a success outcome and I will always be grateful. I would highly recommend her to anyone looking for a solicitor who truly cares- Jenifer Hitchen - trusting someone to have your corner is exactly what she did , and i will be eternally grateful. With Heart felt thanks Rachel

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A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave us some lovely feedback. We always strive to provide the best service, and we’re glad to hear that Jennifer was able to meet these high standards for you. We appreciate you taking the time to let us know how we did!

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Other Reviews

Profile image of Arian Vaziri

Arian Vaziri

Arian

I recently had a motoring legal query and completed an online enquiry form. A member of the team called me the following day and took the time to explain everything clearly and professionally. I really appreciated their willingness to help and the prompt response. Excellent customer service and guidance. Thank you.

Hi Arian, We really appreciate you taking the time to leave us a review. We're incredibly pleased to hear that the team were able to assist you promptly with your matter. If we can provide you any further advice or guidance in the future, please do not hesitate to get in touch.

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Richard Jones

Richard

I asked them for help with a case, they asked me to email them details, which I did, there were a few emails back and forth and they said they couldnt work with the information I supplied then billed me approx £900 despite not providing a service I could use. I questioned this and they said the charge was for reading the information and sending emails. Absolute joke.

Dear Richard, Thank you for submitting your feedback. This review does not accurately reflect the truth, which is ultimately also why we ceased acting for you, in order to uphold our professional obligations pursuant to our Code of Conduct. We are proud of our team’s diligence in recognising and managing this matter. We note that we received a report from a High Court Enforcement Officer in this matter when recovering the sums due to us that: “The director proceeded to pin the agent against a kitchen sink and grabbed them by the neck with one hand, they began punching the agent with the other. The director continued to assault the agent who eventually managed to exit via the door, the agent then called the police ...” Given your extreme actions taken against a High Court Enforcement Officer, we do not consider further engagement or comment appropriate at this time.

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Profile image of Adam

Adam

Adam

Excellent service and communication

Hi Adam, We're incredibly pleased to hear that you had a great experience with Palmers Solicitors! Please don't hesitate to get in touch with us if you need any further advice.

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mark daniels

mark

Terrible Law Firm, been dealing with our simple case for months and months. No communication, never contacts us unless prompted and complained against. Case handlers leave without informing you, cases don't get handed over. Avoid this firm for probate and will execution, at all costs. (which I am sure will be sizable once they send us the bill, for their terrible service)

Dear Mark, Thanks for taking the time to provide feedback to us. As one of Essex's leading independent law firms, we uphold the highest standards of client care and professionalism, so we take comments, such as yours, seriously. In order to address your comments in more detail, please reach out to our Supervising Department Director, Donna Smy, on 01268 240000 or by emailing DonnaSmy@palmerslaw.co.uk at the earliest opportunity.

0
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Profile image of James Denmark

James Denmark

Housing & Property

James

Palmers Law is great, the solicitor who helped me Kay was amazing. The due diligence, liaising relevant parties, reviewing, rectifying, corrections and implementation of clauses for lease arrangements the actions were second to none. Thank you Kay! A brilliant asset to Palmers Law.

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Hi James, It's great to hear that you had a positive experience with Kay and our team! We will be sure to pass on your kind words to her. We always strive to provide the best service, and we're glad to hear that Kay and the team were able to meet these high standards for you. Please let us know if we can help you again in the future.

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