Cunningtons LLP

Large periods of time passed between communication, often blamed on staff absence or annual leave (which on a purchase that should have been completed with 10 weeks was absurd). When communication was received, requests that could have been made with one email took a string of multiple with something else needed being asked each time rather than all at once. When we withdrew from the purchase this was acknowledged the next day but our final bill was not sent for an additional calendar month, which when queried we were once again told it was for annual leave! Completely unprofessional and a large reason for our purchase falling through.

Cunnington’s dealt with the Power of Attorney, Probate and Conveyancing, for our Mum and ourselves, after our Mum passed away. They were professional at all times, informative, kept you up to date at all times. We also have our Will with them. We would definitely recommend Cunnington’s. We used the Braintree office.

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Sarah Elizabeth King

Absolutely shocking! Can honestly say worst experience ever. It made moving house (what is already a stressful experience) a million times worse ! and more stressful! The whole team left, could never reach anyone by phone or email, no one ever called back or responded to my queries, ever! I even had to change solicitors on the back of the appalling level of service for the purchase of my new house. Currently going through complaint procedure with Ombudsman to address the poor level of service. Beware! and avoid at all costs when moving house. Writing this now as had to wait for my complaints procedure to be completed.

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Palaniappan Ahilan

Poor communication skills, lack of urgency or drive. Always feel like you’re too much trouble.

Cunningtons are truly the worst company I have ever dealt with. Palaniappan Ahilan at the Hornchurch branch was very unprofessional and I hold him responsible for the property purchase (chain-free) having fallen through. There were errors in the basic information on legal documents – both my name and the purchase price were incorrect! Phone calls were left unanswered, emails were not responded to and the service throughout was substandard. Due to their delays, failure to meet deadlines and unprofessionalism, the purchase of the property fell through. We were due to exchange imminently, however delayed responses from Ahilan resulted in the seller pulling out of the transaction the day after we were supposed to have exchanged. I hold Cunningtons (in particular Palaniappan Ahilan) entirely responsible for the collapse of the property purchase and truly believe that if we had chosen a different solicitor, we would not have had this issue. I raised a formal complaint with Cunningtons and even their complaints team could not stick to their own response deadlines, providing far-fetched excuses for their lateness. I very rarely write negative reviews, but I feel so strongly about this situation that I feel the need to urge anybody to think twice before instructing this firm!

⭐⭐⭐⭐⭐ We have had an excellent experience with Cunnington's throughout our conveyancing process, and in particular with Gemma Hopkins, who has been outstanding from start to finish. Moving home is naturally a stressful experience, but Gemma's calm, professional and reassuring approach made a huge difference. She has been engaging, informative and incredibly responsive throughout the entire process. Her communication has been fantastic, keeping us updated at every stage with clear, timely information and always taking the time to answer our questions promptly. Gemma's knowledge and expertise have been second to none. She guided us through each step of the process, helping us understand what was happening and giving us confidence that everything was being managed properly. We always felt that she had our best interests at heart and that we were in safe hands. Thanks to Gemma's support, what could have been a very daunting experience felt much more manageable. We couldn't recommend both Gemma and Cunnington's highly enough for any legal services, and especially for conveyancing. Thank you, Gemma. You have been brilliant!

Really happy with the service I received while selling my house. Cunningtons were a bit more expensive than other solicitors but I was recommended them and I see why. They have a great app that updates you on progress and as soon as I’d send in documents/info they would be sent to the buyers solicitor asap. Went very smoothly and I’m really pleased.

Had an excellent experience selling and buying through Cunninghams. Jason was very efficient, a good communicator and always on top of things. Would highly recommend.

Easiest conveyancing experience I have ever had. Cunningtons were not the cheapest but their excellent communication and accessibility made our experience of selling our property as seamless as it could be.

Having moved many times and had some very poor experiences of conveyancing solicitors I decided to go with Cunningtons after having asked my estate agent who they might suggest. They were not the cheapest but my goodness were they a lovely surprise. Communication was excellent, their website really easy to navigate and I liked the icon which shows at a glance how far you are through your process. Gemma actually answered her own phone on occasions which was a complete surprise and I was always told which days she was or wasn't going to be in the office and who would help me in her absence which they did. I never heard 'can't find the file' or will call back and not do so.