PCS Legal Limited

Lack of updates, had to constantly call up Move me in portal pointless as a progress and communication tool, only seems to be used for uploading docs Rochelle’s tone is incredibly dismissive, rude and hostile Lack of transparency on extra charges, they weren’t explained upfront but appeared on the final bill and were excessive Had to remind, double check and resend things throughout Was told a completion date but then had a last minute call saying the buyer searches hadn’t been returned yet, completion then did not happen for 3 more months

Provided the service that was required a few issues on the way but resolved

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Maria Bicknell

Condescending in their approach. No attempt to update on the status of the conveyancing process.

Zero communication and then hounded for repeat instruction when my buyer pulled out of sale. I had to beg multiple times for the return of my original documents. Shoddy customer service. I would never instruct them again for conveyancing.

Lost the sale of my property unable to get any answers communication appalling emails unanswered or very late then apparently she was un well and off sick no one appeared to cover

Good service, quick turnaround on communications, no hidden costs of issues.

Shocking communication. Exhausted from continually having to chase them up. Never, ever again. The person who is dealing with your transaction is not a solicitor.

I recently wrapped up a property transaction with them earlier this month, and the whole process felt unnecessarily drawn out. What should have been a fairly straightforward purchase (no complicated chain involved) ended up taking nearly five months, with long stretches of no progress or communication. Getting updates was frustrating. We often had to follow up multiple times just to get a response, and even then the information provided was vague and didn’t really clarify where things stood. There was never a clear timeline or sense of urgency, which made it difficult to plan anything on our end. Another issue was how documents were handled. Large batches would just be sent over with little to no explanation, leaving us to figure things out ourselves. As first-time buyers, we expected at least some guidance, but that just wasn’t there. What really added stress was how late certain queries were raised. After months of little movement, they suddenly came back with questions about paperwork we had already submitted long ago—right before completion. We were then expected to respond immediately, despite having spent weeks trying to get updates from them earlier in the process. Overall, the experience felt disorganized and reactive rather than proactive. It made an already stressful process even more frustrating than it needed to be.

Used PCS for a conveyancing matter and the biggest issue was communication. I’d send emails and sometimes wouldn’t hear back for days, and when I did, the replies were very brief and didn’t really explain what was going on or what the next step was.

A disappointing experience from start to finish with PCS Legal. Employed in the sale of a property, their many failings included sending incorrect details to parties involved in the sale, failing to respond to queries raised by the buyer’s solicitor, and not ensuring contracts were signed in time for completion. They also withheld retention funds after the sale beyond the agreed period. Cheap, but I would never use them again.