As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using PCS Legal Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 50%

About Right 50%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 94%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used PCS Legal Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how PCS Legal Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%

No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that PCS Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Housing & Property

1st / 11

47th / 4211

Wills, Trusts & Probate

1st / 10

330th / 3459

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.7/5

Reviews summary

Excellent

4383
Very Good

353
Average

35
Poor

56
Awful

697

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Anonymous

July 29, 2025

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Best experience

This review is for a different branch.

My previous experience with other solicitors had all been poor - that everything would take ages, that they were impossible to get hold of. Seeking an alternative, I went online and PCS came top of the list for recommended solicitors. I have been thankful for that ever since - throughout the process for which I hired them they have been efficient, replied promptly to all my communication, and kept me fully informed.

A representative from PCS Legal Limited responded to this review on 29 July, 2025:

Thank you for the positive review. We always strive to provide a personal service with excellent communication, and we are glad this was the case during your conveyancing transaction. Kind regards, PCS Legal

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Verified review

Sunil

July 29, 2025

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What service?

This review is for a different branch.

They never call back. No correspondence whatsoever. Even if you drive to office no one has the courtesy to see you other than the receptionist.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Richard Bennett

July 29, 2025

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Conveyancing/Helping....

This review is for a different branch.

Up to now , PCS have been so helpful and patient with us , hopefully completion will be very soon.

Licenced Conveyancer named in this review:
Charlotte Keen

Charlotte Keen

A representative from PCS Legal Limited responded to this review on 30 July, 2025:

Thank you for your kind words, Richard. We're glad to hear you've found our team helpful and patient—fingers crossed for a smooth completion very soon!

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Trevor

July 29, 2025

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Useless

This review is for a different branch.

Can not get through to your solicitor and always have to wait for a reply

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Leah

July 29, 2025

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No communication

This review is for a different branch.

Lost the sale of my property unable to get any answers communication appalling emails unanswered or very late then apparently she was un well and off sick no one appeared to cover

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Verified review

Lily Barton

July 28, 2025

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Incredible team!

This review is for a different branch.

I cannot believe how incredible this team have been!

From start to finish, we have not had a single hiccup. Eleanor & her team dealt with our case so professionally, on time and were so helpful, especially as we were buying our first home and did not have a clue about the legal information! I literally cannot recommend PCS Legal enough, and although we received cheaper quotes, we are SO glad we went with PCS because they have been nothing short of amazing! I especially liked the online portal that I could log in to, check the milestone tracker of our case, and message our solicitors via the handy message app instead of going back and forth on emails and phone calls! I had heard horror stories about nightmare solicitors, so went into it feeling quite skeptical, but they've absolutely changed our minds, and we will 100% be using them going forward!! A special mention to Alanna R who dealt with the majority of our enquiries - you are incredible!

Licenced Conveyancer named in this review:
Eleanor McHugh

Eleanor McHugh

A representative from PCS Legal Limited responded to this review on 28 July, 2025:

Dear Lily, Thank you for your feedback. We are so pleased to hear Eleanor provided such an excellent level of service during your transaction. We will make sure they take the time to read your review. Kind regards PCS Legal

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Verified review

Peter

July 21, 2025

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Slow and poor communication

This review is for a different branch.

Extremely slow process, I had to push and push to get closure. Finally on completion there was no final account so I have no detail on disbursements.
Very poor

A representative from PCS Legal Limited responded to this review on 21 July, 2025:

Dear Peter, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand how frustrating this must have been for you. At PCS Legal, we strive to provide the highest standard of service to all our clients, and it’s disappointing to learn we fell short in your case. However, if you would still like us to address your concerns and ensure a resolution, we kindly ask you to reach out to our Client Care team at clientcare@pcslegal.co.uk. Please provide any relevant details, such as your name, property address, and case reference numbers to help us investigate your matter thoroughly. Your feedback is invaluable in helping us improve our services, and we are committed to resolving this issue promptly. Kind regards, PCS Legal

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Charlene

July 17, 2025

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Awful service

This review is for a different branch.

Communication was appaling.
1. Unanswered messages after 4 days.
2. Couldn't get through to extension as mailbox full.
3. Waiting for operator randomly got cuttoff after waiting for upwards of 30 minutes.
4. Promised multiple call backs but never materialised

We ended up sackin PCS Legal ond going with another firm. I would avoid at all costs.

A representative from PCS Legal Limited responded to this review on 21 July, 2025:

Dear Charlene, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand how frustrating this must have been for you. At PCS Legal, we strive to provide the highest standard of service to all our clients, and it’s disappointing to learn we fell short in your case. However, if you would still like us to address your concerns and ensure a resolution, we kindly ask you to reach out to our Client Care team at clientcare@pcslegal.co.uk. Please provide any relevant details, such as your name, property address, and case reference numbers to help us investigate your matter thoroughly. Your feedback is invaluable in helping us improve our services, and we are committed to resolving this issue promptly. Kind regards, PCS Legal

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

D Tabb

July 14, 2025

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Excellent service

This review is for a different branch.

Nikita King and her team were excellent throughout. Dealt with any issues quickly. The website used to enter all your details, certificates etc was professional and easy to use . I was really impressed that the funds from our house sale were transferred on the same day .

Licenced Conveyancer named in this review:
Nikita King

Nikita King

A representative from PCS Legal Limited responded to this review on 15 July, 2025:

Thank you for your 5-star review. We are thrilled to hear Nikita provided you with an excellent level of service during your transaction. We will make sure they take the time to read your feedback. Kind regards PCS Legal

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Ralph

July 09, 2025

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Poor communication, had to chase, calls not returned

This review is for a different branch.

Team Quebec was a nightmare. A simple cash purchase took forever, at one stage I couldn't contact the team for 10 days.
Things were forgotten, very unprofessional.

A representative from PCS Legal Limited responded to this review on 10 July, 2025:

Dear Ralph, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand how frustrating this must have been for you. At PCS Legal, we strive to provide the highest standard of service to all our clients, and it’s disappointing to learn we fell short in your case. To address your concerns and ensure a resolution, we kindly ask you to reach out to our Client Care team at clientcare@pcslegal.co.uk. Please provide any relevant details, such as your name, property address, and case reference numbers to help us investigate your matter thoroughly. Your feedback is invaluable in helping us improve our services, and we are committed to resolving this issue promptly. Kind regards, PCS Legal

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Reviews collected from

Callum

July 28, 2025

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Callum

A representative from PCS Legal Limited responded to this review on 29 July, 2025:

Dear Callum and Lily, Thank you for taking the time to leave this 5 star review for our conveyancer Eleanor and her team. We are pleased to know they completed your property transaction with efficiency, which is one of our core values at PCS. Kind regards, PCS Legal

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Housing & Property

Matter Type:

Residential Conveyancing

Tony

July 06, 2025

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Tony

Recently used PCS Legal for my home move and found them efficient and reliable at getting the job done. Paige was my case worker and was always responsive to any queries I had along the way, I was very happy with the service I received and at a very good price so based on my experience I can highly recommend them.

Licenced Conveyancer named in this review:
Paige O'Brien

Paige O'Brien

A representative from PCS Legal Limited responded to this review on 07 July, 2025:

Dear Tony, Thank you for your feedback. We are so pleased to hear Paige provided such an excellent level of service during your transaction. We will make sure they take the time to read your review. Kind regards PCS Legal

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Housing & Property

Matter Type:

Residential Conveyancing

Jessie

June 30, 2025

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Jessie

Paige O B was brilliant throughout our entire process of selling and purchasing she made the whole experience hassle free. Thankyou Paige :)

Licenced Conveyancer named in this review:
Paige O'Brien

Paige O'Brien

A representative from PCS Legal Limited responded to this review on 02 July, 2025:

Dear Jessie, Thank you for taking the time to leave your feedback. We are really pleased to hear Paige provided such a great level of service during your transaction. We will make sure they read your review. Kind regards PCS Legal

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Housing & Property

Matter Type:

Residential Conveyancing

Daniel

June 30, 2025

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Daniel

I recently purchased a property using Paige OB, she was extremely helpful and professional throughout and made the whole process stress free.

Licenced Conveyancer named in this review:
Paige O'Brien

Paige O'Brien

A representative from PCS Legal Limited responded to this review on 02 July, 2025:

Dear Daniel, Thank you for your 5-star review. We are thrilled to hear Paige provided you with an excellent level of service during your transaction. We will make sure they take the time to read your feedback. Kind regards PCS Legal

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Housing & Property

Matter Type:

Residential Conveyancing

Patricia

April 25, 2025

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Patricia

Used PCS Legal to sell a property. I was initially concerned about the mostly email/portal contact process but replies were swift and when required I did manage to speak to a human. I would just like to say that Eleanor was excellent and caring also the Emerald team. I expected delays as the completion was just after the March/April stamp duty change but I really didn't notice any delays or slow responses. I would definitely use PCS again.

Licenced Conveyancer named in this review:
Eleanor McHugh

Eleanor McHugh

A representative from PCS Legal Limited responded to this review on 25 April, 2025:

Dear Patricia, Thank you for your 5-star review. We are thrilled to hear Eleanor provided you with an excellent level of service during your transaction. We will make sure they take the time to read your feedback. Kind regards PCS Legal

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