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Jackson Boyd Lawyers

4.4 | 35 Reviews 35 Reviews | Coverage Analysis
2,173 Total Company Reviews info icon Coverage Analysis | info icon 2,173 Total Company Reviews Coverage Analysis | info icon 2,173 Total Company Reviews

Framework, 124 St Vincent Street, G2 5HF, Glasgow, Glasgow City, G2 5HF

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Framework, 124 St Vincent Street, G2 5HF, Glasgow, Glasgow City, G2 5HF

Regulated by:

The Law Society of Scotland

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Jackson Boyd Lawyers Review Scores & Client Satisfaction Overview

4.4
Excellent
87%
Value for
Money
86%
Success
Rate
86%
Would
Recommend
Communication 4.4/5
Initial Impressions 4.3/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.4/5

Accreditations

Jackson Boyd Lawyers are accredited by

The Law Society of Scotland accreditation awarded to Jackson Boyd Lawyers
The Legal 500 UK accreditation awarded to Jackson Boyd Lawyers

Description

For those who have suffered negligence, abuse or injury, Jackson Boyd offers the highest level of legal expertise delivered in a caring and compassionate way. We pursue just compensation for our clients’ genuine grievances, providing a service that is tailored to each individual’s needs and ensures we deliver the best possible results. In the last year alone, we have assisted over 12,000 people and secured millions of pounds in compensation. We cover all types of personal injury claims, from road traffic accident injuries to life-threatening catastrophic injuries. We handle a wide range of legal disputes, from professional and clinical negligence to disputes between landlords and tenants. For all personal injury work, we provide a no-win, no-fee service.

Rankings by area of expertise

The rankings below show the areas of expertise that Jackson Boyd Lawyers offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Jackson Boyd Lawyers Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Jackson Boyd Lawyers are accredited by

The Law Society of Scotland accreditation awarded to Jackson Boyd Lawyers
The Legal 500 UK accreditation awarded to Jackson Boyd Lawyers

Description

For those who have suffered negligence, abuse or injury, Jackson Boyd offers the highest level of legal expertise delivered in a caring and compassionate way. We pursue just compensation for our clients’ genuine grievances, providing a service that is tailored to each individual’s needs and ensures we deliver the best possible results. In the last year alone, we have assisted over 12,000 people and secured millions of pounds in compensation. We cover all types of personal injury claims, from road traffic accident injuries to life-threatening catastrophic injuries. We handle a wide range of legal disputes, from professional and clinical negligence to disputes between landlords and tenants. For all personal injury work, we provide a no-win, no-fee service.

Rankings by area of expertise

The rankings below show the areas of expertise that Jackson Boyd Lawyers offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Jackson Boyd Lawyers

Opening hours

Monday 08:00–18:00
Tuesday 08:00–18:00
Wednesday 08:00–18:00
Thursday 08:00–18:00 (Open)
Friday 08:00–18:00
Saturday (Closed)
Sunday (Closed)

Framework, 124 St Vincent Street, G2 5HF, Glasgow, Glasgow City, G2 5HF

Reviews

4.4 /5 35 Reviews
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Clients say

What clients say about Jackson Boyd Lawyers

The firm specialises in road traffic and personal injury claims, demonstrating strong technical expertise in securing settlements and navigating court processes. Clients praise clear, professional advice, efficient case management and successful outcomes. Valued soft skills include empathy, patience, responsiveness, calm reassurance during stressful moments, polite and supportive communication, and a helpful, positive attitude that keeps clients informed throughout lengthy procedures.

helpful staff
courteous service
professional advice
clear communication
kept updated
supportive team
stress‑free process
efficient handling
successful outcomes
approachable solicitors

ReviewSolicitors Review List

Profile image of James McKay

James McKay

Verified

At last.

Jackson Boyd did their best in difficult circumstance The staff were always helpful and courteous despite being tried to the limit by the other party. A simple case of payment of an excess took two and a half years. Jackson Boyd staff were always positive and helpful

A representative from Jackson Boyd Lawyers responded to this review

Hi James, Thank you so much for taking the time to write us a review. We're so pleased to hear that you had a five star experience with our team during a difficult time for you. It's great to hear that although the case was complicated, our team was able to support you throughout. Thank you so much for choosing Jackson Boyd and please don't hesitate to get in touch if there's anything else we can help with. Best wishes, JB

0
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.Mrs Elaine Clow

Verified

Car accident

The team gave a lot off support,I had regular updates on everything,they kept InTouch by phone when needed, I was very happy with the outcome off things,they where very professional.

A representative from Jackson Boyd Lawyers responded to this review

Hi Elaine, Thank you for taking the time to write us a review. We're delighted to hear that you had a five-star experience with us. It's great to hear that our team kept you regularly updated throughout the progress of your case. It's great to hear that we were able to get the best outcome possible. Thank you for choosing Jackson Boyd and please don't hesitate to get in touch if there's anything else we can help with. Best wishes, JB

0
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Anonymous

Verified

Very helpful

I ended up in a legal situation that was rather mystifying - I had a no-fault car accident, the other party admitted liability and it was settled. But then their insurers spent months questioning the level of payment I had been given and, for some reason, I was the one named as fighting them to extricate the full amount to be paid to my insurer (rather than my own insurer). Thankfully Jackson & Boyd's solicitor kept me informed, answered all my questions, and (long story) persuaded the 3rd-party insurer to pay up.

A representative from Jackson Boyd Lawyers responded to this review

Hi there, Thank you for taking the time to write us a review. We're delighted to hear that you had a five-star experience with us. It's great to hear that, although your situation was complex and perhaps confusing, our team was able to help you navigate through the claim. Thank you so much for choosing Jackson Boyd and please don't hesitate to get in touch if there's anything else we can help with. Best wishes, JB

0
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Ben

Personal Injury

You might have ‘legal expenses’ cover........

You might have ‘legal expenses’ cover with your home or other insurance, if so read on. Jackson Boyd are the panel solicitors for at least one of these insurers, and while this might contain some insurance element, it is primarily a method for channelling business to Jackson Boyd. Jackson Boyd, at least for the legal expense insurance side of their business, is a glorified claims management company. Their primary source of income in these cases seems to be the judicial expenses which they recover from the other side, and these are a relatively paltry amount. Consequently you may get an unqualified claims handler or paralegal handling your case. They might even under settle your claim. One of the Partners, Mr David McKinney, tried to ‘strong-arm’ me into settling a claim for an amount which another firm has labelled ‘derisory’. He even did so by misrepresenting the legal position around the personal injury ‘qualified one way cost shifting’ protocol. My injuries turned out to be serious and life altering. I have now moved to a ‘proper’ law firm that are genuinely fighting for my interests. The success fee they will take is worth every penny. In summary, if you are seriously injured go to a firm where your case will be handled by an experienced qualified solicitor and they will get a barrister on board early. Digby Brown, Thompsons and Balfour & Manson are a good starting point. Someone accredited as a personal injury specialist with the Law Society of Scotland or Association of Personal Injury Lawyers is a decent indicator of quality. If you are wanting a cheap solicitor that will cut corners and act with their own interests at heart, Jackson Boyd are the firm for you.

5
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dylan

Unprofessional and liars.

I BELIEVE FRAUD AND CRIMINALITY BY DAS Lots of fake 5 star reviews, I have a Policy with DAS through my Inurance company, I have been charged by the Police with sitting behind an MDP vehicle and following it, I have Dash Camera Footage that show that this never happened. My Policy states, COSTS AND EXPENSES TO DEFEND AN INSURED PERSON'S LEGAL RIGHTS IF AN EVENT LEADS TO THEIR PROSECUTION FOR AN OFFENCE CONNECTED WITH THE USE OR DRIVING OF A MOTORISED VEHICLE, Quite simple, DAS asked me if I would use one of their panel Solicitors, I said yes, I asked for the names of them, I contacted them all one was in Northern Ireland and they said they did not do work in Scotland where I am, I contcted the two Scottish Solicitors they gave me, they both told me that they did not do Criminal Cases. So they have no Solicitors on the panel that will do this type of case, they sent it to Jackson Boyd Solicitor in Glasgow, they allegedly contacted the PF, but they would not give them any information about my case because they said they had not be authorised to do my case, but DAS said they were dealing with my case, so why did Jackson Boyd not advise the PF that they had been authorised to deal with my case, they advised Das said this is not a motoring offence, but I am insured for anything to do with a Motorised Vehicle, So my Insurance company is selling me a Legal Expenses Policy that DAS has no Solicitors on its Panel that can help me, Thoug they advised me that Jackson Boyd would do my case, So this is basically the Proceeds of Crime and Money Laundering, I have a worthless Legal Expenses Policy my Insurance Company sold me with DAS that they will not cover what I am insured for, When I phoned up Jackson Boyd about what they had said to DAS about my claim, they had no information about me, even with me giving them all my details and my DAS claim reference, So I believe some sort of FRAUD IS GOING ON HERE WITH DAS AND JACKSON BOYD IN GLASGOW. DAS SAID THEY WOULD SEND ME A COPY OF THE EMAILS IT sent to Jackson Boyd, but my name and the charges were allegedly sent to Jackson Boyd, so why does Jackson Boyd not have any information about me (RECORDED TELEPHONE CALLS WITH JACKSON BOYD) I believe this is just a massive FRAUD BY DAS AND JACKSON BOYD SOLICITORS IN GLASGOW. Why did DAS send my details and my case to Jackson Boyd when they do not deal with criminal matters, This is a case involving my car as detailed in my Policy, but Jackson Boyd says it is not a Motoring Charge, so they refuse to deal with it, I BELIEVE THEY DO NOT HAVE THE EXPERTISE TO DEAL WITH THIS SIMPLE CASE. ON MY BEHALF, (Recorded phone call with DAS) When you are dealing with DAS AND JACKSON BOYD make sure you record your telephone calls. I see DAS has a 52% Dissatisfaction Rate, and they appear to be very pleased about this. I believe they are trying to reach a 100% Dissatsfaction rate. Well I would give DAS and Jackson Boyd a MINUS 5 STARS, But that is not allowed, I see from the reviews that they have a lot of clients that they do not know about and do not know they are clients. IAnd I bet when they asked these people to contact them, they got no satisfaction or progress with their cases, INCOMPETENCE IS TO KIND A WORD, I BELIEVE PROCEEDS OF CRIME AND MONEY LAUNDERING WOULD BE BETTER. I now have evidence of CORRUPTION BY THE PROCURATOR FISCAL AND THE SCOTTISH COURT SERVICES , I ALSO BEILIEVE A SHERIFF IS INVOLVED IN THIS AS I AM TOLD HER HUSBAND IS A POLICE OFFICER, SO THIS I BELIEVE INVOLVES DAS, JACKSON BOYD, PROCURATOR FISCALS, POLICE, MDP AND A SHERIFF, AS I HAVE DASH CAMERA FOOTAGE PROVING THE CHARGES ARE LIES, PERJURY BY THE MDP, ALSO NICOLA STURGEON AND BORIS JOHNSON HAVE THE EVIDENCE OF THE LIES AND THIS STITCH UP AND ARE DOING NOTHING ABOUT IT, EMAILS AND RECORDED LETTERS SIGNED FOR PROVE THAT THEY ARE ALSO INVOLVED IN THIS LIES AGAINS ME. ALSO DOUGLAS ROSS AND DAVID DUGUID ARE ALSO INVOLVED HERE, THEY HAVE THE EVIDENCE AND THEY SAID THEY WOULD LOOK INTO IT BUT DID NOTHING.I have a Police Officer on my case that had a Website. I also have a lying Farmer Peter Robertson, Ednie Farm, St Fergus, AB42 3BY, that lied to that Police Office, and Lying MDP Officers that accused me of an incident, at 10-30 when I was not in that area at the time, I had dash Camera footage and witnesses that I was miles away from that area, But the of a Police Officer changed the time of the alleged incident to between 10-30 and 11-00 am, that makes no difference as I was still not in that area. WELCOME TO CORRUPT SCOTLAND, Where the Police, PF, MDP, Scottish Court Services, a Sheriff, DAS, Jackson Boyd and Peter Robertson are all involved in lying, and attempting to defeat the ends of justice and perjury

3
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Other Reviews

Profile image of Gary Hamilton

Gary Hamilton

Gary

Trying to get a reply from Eve & Gillian was beyond difficult to the point I missed my court date and lost. This may have been because it was through insurance it wasn’t their priority. Cost me tens of thousands! Good luck to anyone using this company

Dear Gary, We’re sorry to hear that you’re unhappy with the service you received. Your feedback is important to us, and we take concerns like this seriously. We’ve raised this with the relevant department head, and a member of our team will be in touch with you shortly to discuss your experience in more detail. Thank you for taking the time to share your feedback. Jackson Boyd Lawyers

0
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Gary McGuigan

Gary

Looking at the 4 & 5 star reviews here, I'm wondering if this really is the same firm that has been representing me over the past 2 yrs! Simply put I would never ever use Jackson Boyd ever again. They have been handling a case on my behalf & were appointed via my home insurance policy. Whether or not this should make any difference is unclear & I would hope not, but they appeared happy enough to take the money from the Insurance provider yet their handling of this case has been nothing short of appalling. I've had three different Solicitor's over two years & when the case finally made it to Court in June 2025 I was awarded compensation plus costs. It then emerged that as the other party was an English based company, the Court Decree from a Scottish Court had to be converted. That was fair enough so it was left to Jackson Boyd to apply for this. Six months on & despite urgent E-Mails from ARC Legal & repeated phone calls from myself, this had never been done. Only after I complained to their complaints manager last week, did he state that they had now applied for the necessary conversion as of that day. During the last 6 months their communication has been woeful & while they have dithered the other party have actually ceased trading as of last month. Absolutely the worst firm of Solicitors I have ever used & would never ever use again. They have done nothing short of jeopardizing my entire case.

Good afternoon, Gary, Thank you for taking the time to share your feedback. As you’ll understand, we’re unable to comment on the specifics of a case publicly. However, we can confirm that the matter is being reviewed by our Client Relations Partner, David McKinney, who will be in touch with you as soon as possible to discuss this further and resolve your concerns. We appreciate you bringing this to our attention and thank you for taking the time to leave a review. Kind regards, Jackson Boyd

0
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Darren Gray

Darren

Won a case for me when insurance company were making it difficult and lying.

Hi Darren, Thank you for taking the time to write us a review. We're delighted to hear you had a five-star experience with us and we were able to help you get a satisfactory outcome to your case. Thank you for choosing Jackson Boyd and please don't hesitate to get in touch if there's anything else we can help you with. Best wishes, JB

0
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colin butter

colin

Craig looked after my claim with no fuss, answering all the questions i had and sorting everything out , before the need to go to court

Hi Colin, Thank you for taking the time to leave us a review. We're delighted that you were looked after by Craig and all of your questions were answered with no fuss, and that your claim was settled to a satisfactory outcome. Thank you for choosing Jackson Boyd and please don't hesitate to get in touch if we can help you with anything else. Best wishes, Jackson Boyd Lawyers.

0
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SHERZAD SHIN

SHERZAD

Carol Howe has been extremely professional, helpful, and understanding throughout my personal injury claim. She explained everything clearly, kept me updated at each stage, and made the whole process much easier for me. I really appreciate her patience, knowledge, and dedication. Highly recommended!

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Reviews

4.9 /5 2173 Reviews
Filter your results
Star rating
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Rating

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Clients say

What clients say about Jackson Boyd Lawyers

The firm specialises in road traffic and personal injury claims, demonstrating strong technical expertise in securing settlements and navigating court processes. Clients praise clear, professional advice, efficient case management and successful outcomes. Valued soft skills include empathy, patience, responsiveness, calm reassurance during stressful moments, polite and supportive communication, and a helpful, positive attitude that keeps clients informed throughout lengthy procedures.

helpful staff
courteous service
professional advice
clear communication
kept updated
supportive team
stress‑free process
efficient handling
successful outcomes
approachable solicitors

ReviewSolicitors Review List

Profile image of James McKay

James McKay

Verified

At last.

Jackson Boyd did their best in difficult circumstance The staff were always helpful and courteous despite being tried to the limit by the other party. A simple case of payment of an excess took two and a half years. Jackson Boyd staff were always positive and helpful

A representative from Jackson Boyd Lawyers responded to this review

Hi James, Thank you so much for taking the time to write us a review. We're so pleased to hear that you had a five star experience with our team during a difficult time for you. It's great to hear that although the case was complicated, our team was able to support you throughout. Thank you so much for choosing Jackson Boyd and please don't hesitate to get in touch if there's anything else we can help with. Best wishes, JB

0
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Profile image of Willie

Willie

Verified
Dispute Resolution

Excellent Service

I was involved in a car crash and Jackson Boyd were excellent throughout the process. Their professionalism, advice and communication were first class. Highly recommended.

A representative from Jackson Boyd Lawyers responded to this review

Hi Willie, Thank you for taking the time to write us a review. We're delighted to hear that you had a five-star experience with our team. It's great to hear that we were able to support you with professionalism and communication. We're absolutely thrilled that you would recommend us to others. Thank you for choosing Jackson Boyd and please don't hesitate to get in touch if there's anything else we can help with. Best wishes, JB

0
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Robert Nixon

Verified

Compensation Claim

I had a really positive experience with Carly and the team at Jackson Boyd following my recent motor incident. From start to finish, they were professional, supportive, and kept me fully informed throughout the process. Carly in particular was fantastic—approachable, responsive, and truly committed to achieving the best outcome for me. The whole process felt straightforward and stress-free thanks to their expertise. I’d highly recommend Carly and the team to anyone needing help with a compensation claim.

A representative from Jackson Boyd Lawyers responded to this review

Hi Robert, Thank you so much for taking the time to write us a review. We're delighted to hear that you had a five-star experience with our team after your accident. It's great to hear that Carly and her team were able to support you throughout the your claim. We're so pleased to hear that Carly was approachable and dedicated to getting the best outcome possible for you. We'll be sure to pass on your kind words to Carly and her team. Thank you for choosing Jackson Boyd and please don't hesitate to get in touch if there's anything else we can help you with. Best wishes, JB

0
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Lynne

Verified

Fantastic solicitors

I was appointed Jackson Boyd Lawyers by my insurance company, after I had an accident in my car. All team members that I dealt with were professional, courteous and knowledgeable. They supported, advised and guided me through the small courts claim process, keeping me updated regularly throughout the very long process. Highly recommended. Special thanks to Mr P Hannon and Mr J Campbell.

0
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Anonymous

Verified

Very good

Thought Craig handled everything every professional

0
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Other Reviews

Profile image of Scott B

Scott B

Scott

Kai at Jackson boyd was absolutely fantastic from start to finish, kept me updated throughout, answered questions quickly, will definitely use again, thank you.

Hi Scott, Thank you for taking the time to write us a review. We're delighted to hear that you had a five-star experience with our team, in particular, with Kai. It's great to hear that Kai kept you up to date with the progress of your case and he was helpful in supporting you throughout. Thank you for choosing Jackson Boyd and please don't hesitate to get in touch if there's anything else we can help with. Best wishes, JB

0
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Pauline Freeman

Pauline

I instructed Jackson Boyd on a no win, no fee basis. My case ran for 3 years with no progress. I was then told it was close to the time bar and asked to pay £2,000 to continue, despite the no win no fee agreement. I felt let down and would not recommend them.

Dear Pauline, Given the nature of legal matters and our duty of confidentiality, we are unable to comment on the specifics of your case in a public forum, however our Client Relations Partner will review the matter. We take all client concerns very seriously and value all client feedback as it helps us to continually improve our services. Jackson Boyd Lawyers

0
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mansoor murtaza

mansoor

Through all the process team helped me alot. They gave me helpful and smooth process through out all the case. I am very happy with all of their services. 10/10 in whole process.

Hi Mansoor, Thank you for taking the time to write us a review. We're delighted to hear that you had a five-star experience with our team. It's great to hear that we were able to support you through the claims process with professional and helpful advice. Thank you for choosing Jackson Boyd and please don't hesitate to get in touch if there's anything else we can help with. Best wishes, JB

0
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Profile image of Sandra Reid

Sandra Reid

Sandra

Excellent Service From Kai ..who kept me informed from Start to finish..and fought to get a better deal for me..which I appreciated so much. He was very easy to speak to as I suffer from anxiety..he was friendly and put me at easy..whole process only took about 12 wks. He also told me this was his first case of this kind..so we'll done Kai. .has been a pleasure..Thank you.😊

Hi Sandra, Thank you for taking the time to write us a review. We're thrilled to hear that you had a five-star experience with Kai, from the Jackson Boyd team. It's great to hear that Kai supported you throughout the progress of your case; putting you at ease and fighting on your behalf to get a better outcome. We'll be sure to pass on your kind words to Kai. Thank you for choosing Jackson Boyd and please don't hesitate to get in touch if there's anything else we can help with. Best wishes, JB

0
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Paul McLaughlin

Paul

Craig and the team were nothing but professional and great service from start to finish. Would highly recommend in future.

Hi Paul, Thank you for taking the time to write us a review. We're delighted to hear that you had a five-star experience with us and that Craig and the rest of the team were professional and helpful throughout the progress of your case. Thank you for choosing Jackson Boyd and please don't hesitate to get in touch if there's anything else we can help with. Best wishes, JB

0
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