Horwich Farrelly Limited

Horwich Farrelly represented my car insurer in an unresolved car insurance claim case (third party accepting fault) earlier this year. I was required to have correspondence with them over a two month period. There were a number of issues with how they corresponded with me; pressurising me to sign incorrect witness statements by the end of a same working day, failure to include evidence I provided which would have as strengthened my insurer's/my case, failure to acknowledge or make reasonable adjustments for my health, which I clearly informed them of more than once. I am a reasonable person who plays by the rules and went to court on behalf of my insurer. The communication I experienced from Horwich Farrelly lacked basic respect and their handling of the case lacked competence.

I’m incredibly grateful for the care and expertise shown throughout what was a deeply challenging and emotional time. I felt listened to, respected, and supported at every stage. The communication was clear and compassionate, the advice consistently sharp and grounded, and I never once felt like ‘just another case’. They balanced professionalism with real humanity, and I genuinely couldn’t have asked for better representation. Thank you for helping me navigate this with dignity and strength.

I have recently won a case with this firm working with me and before working with these I was unsure what the result would be.
I have been in contact with Jennifer Roberts who was dealing with my case. She was so professional throughout the whole process from start to finish, whilst also being very compassionate about how I was feeling and my nerves around the court date. From the beginning Jennifer made me aware of the how the process would work and what to expect on the day of my court date. She listened to my concerns throughout and ensured all my worries were passed onto my barrister. In terms of legal knowledge Jennifer is very knowledgeable in her field.
Jennifer selected an amazing and experienced barrister to represent me which just highlighted her knowledge and her passion to win this case for me! This I felt played a huge role in this positive result.
The service felt very professional and personal which was extremely re-assuring during this uncertain time in my life.
I highly recommend this firm and Jennifer Robert’s for any insurance and road traffic accident cases.
Thank you again Jennifer, you made this whole process feel like a breeze when I wasn’t in a good place.

I have recently won a case with this firm working with me and before working with these I was unsure what the result would be.
I have been in contact with Jennifer Roberts who was dealing with my case. She was so professional throughout the whole process from start to finish, whilst also being very compassionate about how I was feeling and my nerves around the court date. From the beginning Jennifer made me aware of the how the process would work and what to expect on the day of my court date. She listened to my concerns throughout and ensured all my worries were passed onto my barrister. In terms of legal knowledge Jennifer is very knowledgeable in her field.
Jennifer selected an amazing and experienced barrister to represent me which just highlighted her knowledge and her passion to win this case for me! This I felt played a huge role in this positive result.
The service felt very professional and personal which was extremely re-assuring during this uncertain time in my life.
I highly recommend this firm and Jennifer Robert’s for any insurance and road traffic accident cases.
Thank you again Jennifer, you made this whole process feel like a breeze when I wasn’t in a good place.

I have recently just won a case in which I have been working/communicating with Jennifer who has been super knowledgeable and compassionate from start to finish of this whole process. This time in my life was not something I had ever experienced before and Jennifer ensured I was prepared for my court date, she had everything ready for my barrister, I knew what to expect and she truly calmed my nerves which I can assure was not easy! This was an insurance case so I did not get to chose to work with this firm/company how ever it was a blessing that I didn’t because I do genuinely believe other then the truth this firm and my barrister were crucial in my positive result. I highly recommend!
Thank you again Jennifer!

Very professional and responsive. It was a pleasure do deal with Stephen Ball, he provided regular updates and deliver first class service. Always replying to emails within the same day and always answering the phone. He was able to resolve the issue in our favour within a week. The insurance claim was on going for nearly a year. 5 stars service