anonymous
Transfer of deeds to sole ownership
Rachel Plumb was very efficient and kept me informed of each step. She responded to my emails and phone calls very promptly.
Solicitors tagged in
this review
Hallett & Co
Extending your Lease
|
49 Total Company Reviews
Extending your Lease
|
49 Total Company Reviews
11 Bank Street, Ashford, Kent, TN23 1DA
Accepting new clients
11 Bank Street, Ashford, Kent, TN23 1DA
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 50485
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Hallett & Co Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 95%
Money
Value for money
12%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
12% above
national average
Success
Rate
Satisfied with outcome: 95%+
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
18% above
national average
Would
Recommend
Would recommend to friends and family: 95%+
Recommend
Would recommend to friends and family
19%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
19% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
5.0/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Trading names:
•
Thorneloe & Co
Description
Hallett & Co was established in Ashford in 1830. It is one of the oldest firms of solicitors in Kent and has a history of advising local families and businesses. Today, the firm delivers the same tailored, client-focussed service it has always done, combining this with a firm grasp of modern law and the modern marketplace., advising clients from within Kent and beyond on a broad range of legal matters.
Rankings by area of expertise
The rankings below show the areas of expertise that Hallett & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Hallett & Co Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 93%
Money
Value for money
10%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
10% above
national average
Success
Rate
Satisfied with outcome: 95%+
Rate
Satisfied with outcome
14%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
14% above
national average
Would
Recommend
Would recommend to friends and family: 95%+
Recommend
Would recommend to friends and family
15%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
15% above
national average
Communication
4.8/5
Initial Impressions
4.8/5
Approachability
4.8/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.8/5
Value for money
4.7/5
Trading names:
•
Thorneloe & Co
Description
Hallett & Co was established in Ashford in 1830. It is one of the oldest firms of solicitors in Kent and has a history of advising local families and businesses. Today, the firm delivers the same tailored, client-focussed service it has always done, combining this with a firm grasp of modern law and the modern marketplace., advising clients from within Kent and beyond on a broad range of legal matters.
Rankings by area of expertise
The rankings below show the areas of expertise that Hallett & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 1
Wills, Trusts & Probate
1 / 2
Employment
1 / 5
Dispute Resolution
1 / 1
Money & Tax
1 / 1
Professional Negligence
1 / 1
Agriculture
1 / 1
Business Law
1 / 1
Child Law
1 / 1
Clinical Negligence
1 / 1
Commercial Property
1 / 1
Commercial and Business Law
1 / 1
Company & Commercial
1 / 1
Construction
1 / 1
Consumer
1 / 1
Contract Law
1 / 1
Corporate Law
1 / 1
Enforcement Law
1 / 1
Family Law
1 / 1
Fire Safety Law
1 / 2
Health and Safety Law
1 / 1
IT & Intellectual Property
1 / 1
Land Law
1 / 1
Litigation
1 / 1
Personal Injury
1 / 1
Private Client Law
1 / 1
Regulations
1 / 1
Social Law
1 / 1
Local
1 / 2
Housing & Property
706 / 4,694
Wills, Trusts & Probate
804 / 3,713
Employment
583 / 3,550
Dispute Resolution
632 / 1,792
Money & Tax
653 / 1,908
Professional Negligence
533 / 1,281
Agriculture
400 / 815
Business Law
324 / 487
Child Law
1239 / 1,643
Clinical Negligence
600 / 1,221
Commercial Property
883 / 3,582
Commercial and Business Law
230 / 372
Company & Commercial
979 / 4,053
Construction
347 / 847
Consumer
842 / 4,308
Contract Law
935 / 1,414
Corporate Law
535 / 842
Enforcement Law
311 / 565
Family Law
1509 / 4,159
Fire Safety Law
139 / 180
Health and Safety Law
399 / 571
IT & Intellectual Property
417 / 1,085
Land Law
903 / 1,320
Litigation
428 / 913
Personal Injury
1048 / 2,596
Private Client Law
227 / 331
Regulations
391 / 2,337
Social Law
67 / 223
National
1201 / 11,169
Contact & Locations - Hallett & Co
11 Bank Street, Ashford, Kent, TN23 1DA
Reviews
4.9
/5
26 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Hallett & Co
The firm is praised for residential conveyancing, including sales, purchases, remortgages, land registration, wills, powers of attorney and probate/executorship work. Clients value the team’s professionalism, strong legal knowledge, efficiency and ability to explain complex matters clearly. Soft skills frequently highlighted include being approachable, friendly, supportive, kind and reassuring, with excellent communication and regular updates. However, a minority reported frustration with slow responses, poor timekeeping and a perceived lack of commitment or active communication, particularly in executorship matters.
Professional service
Helpful guidance
Excellent communication
Stress-free process
Knowledgeable staff
Above and beyond
Supportive team
Kind understanding
Slow response
Poor attitudes
ReviewSolicitors Review List
Tom Gates
Housing & Property
Thorneloe & Co, Lenham
Nothing but the highest praise for this solicitor’s performance in the recent sale and purchase of properties on my behalf . Rachel Plumb and Bella Killick executed my transactions with great professionalism while also being most approachable and helpful.
Solicitors tagged in
this review
Sandra Lopes Praca
Housing & Property
Excellent Service
Rachel was absolutely outstanding throughout my mortgage transaction. She was professional, knowledgeable, incredibly efficient and always kept me fully informed at every stage. Her communication was excellent, and she made the entire process feel smooth and stress-free. Nothing ever felt like too much trouble, and I always felt that my case was in safe hands. Rachel genuinely went above and beyond, and I could not have asked for a better solicitor. I would recommend her without hesitation to anyone buying, selling or remortgaging a property. Thank you so much, Rachel—you were amazing!
Solicitors tagged in
this review
PDS
Housing & Property
Thank you for your skill & professionalism
Rachel assisted me in selling my London flat and when it came to registering some land in Kent ... I followed her to her new firm as I was so pleased with my earlier dealings with her. She did not disappoint! As with my flat sale ... I was so very grateful that she was working for me as she really is excellent. Thank you, Rachel
Solicitors tagged in
this review
anonymous
Housing & Property
Excellent service again
I have used Thorneloes now part of Hallett for many years, three house moves, my parents wills and power of attorneys, my will and poa. I have just moved and Lisa was excellent, the chain took a long time to go through because of my buyers but there were no delays because of myself or Hallets. I would use them again
Reviews
4.8
/5
49 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Hallett & Co
The firm is praised for residential conveyancing, including sales, purchases, remortgages, land registration, wills, powers of attorney and probate/executorship work. Clients value the team’s professionalism, strong legal knowledge, efficiency and ability to explain complex matters clearly. Soft skills frequently highlighted include being approachable, friendly, supportive, kind and reassuring, with excellent communication and regular updates. However, a minority reported frustration with slow responses, poor timekeeping and a perceived lack of commitment or active communication, particularly in executorship matters.
Professional service
Helpful guidance
Excellent communication
Stress-free process
Knowledgeable staff
Above and beyond
Supportive team
Kind understanding
Slow response
Poor attitudes
ReviewSolicitors Review List
anonymous
Transfer of deeds to sole ownership
Rachel Plumb was very efficient and kept me informed of each step. She responded to my emails and phone calls very promptly.
Solicitors tagged in
this review
Tom Gates
Housing & Property
Thorneloe & Co, Lenham
Nothing but the highest praise for this solicitor’s performance in the recent sale and purchase of properties on my behalf . Rachel Plumb and Bella Killick executed my transactions with great professionalism while also being most approachable and helpful.
Solicitors tagged in
this review
Stuart Maytum
Redundancy Guidance
Bethany was professional, friendly, and knowledgeable. She helped me understand my options and guided me through some of the terminology making it easy to understand. I would highly recommend Bethany and Hallett & Co to anyone needing a law firm.
Sandra Lopes Praca
Housing & Property
Excellent Service
Rachel was absolutely outstanding throughout my mortgage transaction. She was professional, knowledgeable, incredibly efficient and always kept me fully informed at every stage. Her communication was excellent, and she made the entire process feel smooth and stress-free. Nothing ever felt like too much trouble, and I always felt that my case was in safe hands. Rachel genuinely went above and beyond, and I could not have asked for a better solicitor. I would recommend her without hesitation to anyone buying, selling or remortgaging a property. Thank you so much, Rachel—you were amazing!
Solicitors tagged in
this review
John Leck
redundancy
never having been to a solicitor for anything except buying a house, my experience here was very good #Bethany handled everything explained the contract and what I could do and what I wasn't allowed to do a pleasure doing business.
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