Bassets Solicitors LLP

I recently completed on the sale of my property and am very pleased with the service I received from Stephanie and her team. Everyone was always responsive, professional and helpful. Pricing was reasonable and clear. In addition I am a wheelchair user and they also tried their best to accommodate my needs. Thank you everyone. Mona

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Steph Charlesworth

Pauline Flewitt

Tracey Hart

Very happy with the service provided by Stephanie and her team. Would definitely use Bassets again. Highly recommended.

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Steph Charlesworth

Stephanie, Pauline & the Team at Bassets are friendly, professional & very knowledgeable. They have acted for our small business many times over the year with property sales and purchases, always providing great service. Highly recommend Bassets Solicitors.

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Steph Charlesworth

Pauline Flewitt

Tom Ruse

Robert Weston

13/03/2026

Thank you for your review Jo. It is very much appreciated. We look forward to working with you in the future. Best wishes. Bassets

Thank you for your email and the confirmation of the resulting outcome which is such a relief for us in what has been a very stressful time to say the least. We are both extremely grateful for the way in which your firm has handled things on our behalf. From the initial enquiry, taking instructions, timely return of calls and communication, and ultimately the hearing on Monday and reporting to us afterwards - it has all been, quite honestly, outstanding - thank you!

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Adam Warren

Bethany Warren

Deanne Gething

Robert Weston

13/03/2026

Thank you both for your feedback. It means a lot to us. Best wishes. Bassets

I've used Bassets (Stephanie) twice now - initially as a first-time buyer and then more recently for the sale of my property. When looking to sell my property, there was no question in my mind about which solicitor I would like to use. Stephanie and her team are very friendly and were fantastic during what was a very stressful time - I really appreciate everything they did. The advice and guidance provided was always clear and I was happy with the level of communication received. Stephanie and her team would get back to me very quickly with responses to any questions I had, and I found they were always available to arrange a time to speak to them when needed. The level of service you get from them is such good value for money - I highly recommend them

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Steph Charlesworth

Robert Weston

11/03/2026

Thank you for your feedback. It is appreciated. Best wishes

I've used Bassets (Stephanie) twice now - initially as a first-time buyer and then more recently for the sale of my property. When looking to sell my property, there was no question in my mind about which solicitor I would like to use. Stephanie and her team are very friendly and were fantastic during what was a very stressful time - I really appreciate everything they did. The advice and guidance provided was always clear and I was happy with the level of communication received. Stephanie and her team would get back to me very quickly with responses to any questions I had, and I found they were always available to arrange a time to speak to them when needed. The level of service you get from them is such good value for money - I highly recommend them

Robert Weston

11/03/2026

Thank you for your review Char. We look forward to working with you in the future. Best wishes

Excellent, friendly efficient and made a difficult process much easier that day by assisting me. Professional and would highly recommend.

Robert Weston

20/11/2025

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

My experience with this firm was some years ago, honestly the solictor who represented me was the best.

We used Stephanie Charlesworth and her team for our sale and purchase. The sale and purchase were agreed early December 24 and even with a 2 week Christmas office closure - we completed on 26th Feb 25. The service couldn’t have been better and we only spoke to the office once or twice throughout the process. We would happily use Bassets again and would recommend them. Thank you Steph and your team for a seamless transaction. 😃

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Steph Charlesworth

Avoid at All Costs – A Truly Frustrating Experience I don’t usually leave negative reviews, but I feel it’s important to share my experience to help others avoid the stress and disappointment I went through. Over a six-month!! property purchase (with no chain either end) with Bassets, I received just two emails within the first 5 months. One was a response I had to force after four unsuccessful attempts to get an update by phone—only by refusing to hang up did I finally get an answer. The other was to inform me I needed to extend my mortgage offer, as they would not complete within the original four-month window. I was sent the contract with instructions to call and pay the deposit and fees. When I called, the staff were unaware I’d even been sent the contract, though they still took the payment. Email updates were non-existent. After receiving no reply to two emails, I reached out to the seller’s estate agent, who emailed Bassets and received a response within 20 minutes—something I was never afforded as a paying client. Despite signing contracts and paying funds, I was told the purchase couldn’t complete due to a missing document. I received no communication from Bassets, and only after the seller’s agent stepped in was it revealed that the document wasn’t missing at all—it was a post-completion document. The delay was completely unnecessary. Throughout the process, whenever I did get through to someone, they seemed to have no idea what was going on and would always say, “I’ll look into it and call you back.” That call back never came. I was consistently treated like I was a nuisance for simply asking for updates. The amount of stress caused by this level of disorganisation and lack of communication was overwhelming. I would strongly advise anyone considering using Bassets to look elsewhere. This was by far the most unprofessional experience I’ve had.

Robert Weston

13/06/2025

Good morning Ricardo. I have spoken to the Conveyancing Team about your feedback. I am sorry to hear that you found the process stressful. However, we do not accept that your comments are correct. In fact, we spotted a a defect in the legal documentation which needed to be remedied. It was incumbent on the other party to remedy that defect. Simply, your matter could not be completed until such time that the issue was resolved. To blame us for the delay is both inaccurate and unreasonable. Ultimately, despite the delays caused by the other party, the matter was resolved in a little over 4 months, which is within the time frame that we would expect in a matter such as yours. In the circumstances, please may I ask that you review your comments. We are happy to discuss this further should you contact us directly. Best wishes, Rob Weston (Bassets)