Bassets Solicitors LLP

If you are a landlord seeking a repossession order I would highly recommend Mr Adam Warren and the team at Bassets Solicitors. Our e-mails were responded to within 24 hours and we were given clear factual advice. Mr Adam Warren's experience and expertise was very evident on the court case hearing date and we would like to thank the whole team for their professional and very efficient support.

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Adam Warren

Raveena/Tom extremely helpful and professional with handling my leasehold purchase. I was kept up to date on an awkward purchase for various reason, mainly from the vendors side. Raveena explained all the procedures to me as we went along, much appreciated, thank you.

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Raveena Kaur Dhanda

Robert Weston

06/08/2026

Hi Andrew, Thank you for your review regarding the professional handling of your leasehold purchase. I will ensure this is passed on to Raveena and Tom. Best wishes, Bassets

I recently completed on the sale of my property and am very pleased with the service I received from Stephanie and her team. Everyone was always responsive, professional and helpful. Pricing was reasonable and clear. In addition I am a wheelchair user and they also tried their best to accommodate my needs. Thank you everyone. Mona

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Steph Charlesworth

Pauline Flewitt

Tracey Hart

Robert Weston

22/07/2026

Thank you for your kind words following the use of our conveyancing services. It is appreciated, and we will ensure that Stephanie and her team see your review. Best Wishes, Bassets

Very happy with the service provided by Stephanie and her team. Would definitely use Bassets again. Highly recommended.

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Steph Charlesworth

Robert Weston

22/07/2026

Thank you for your feedback on the service provided by Stephanie and her team, and that you would highly recommend. Best wishes, Bassets

Stephanie, Pauline & the Team at Bassets are friendly, professional & very knowledgeable. They have acted for our small business many times over the year with property sales and purchases, always providing great service. Highly recommend Bassets Solicitors.

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Steph Charlesworth

Pauline Flewitt

Tom Ruse

Robert Weston

13/03/2026

Thank you for your review Jo. It is very much appreciated. We look forward to working with you in the future. Best wishes. Bassets

We sold one of our residential properties through Bassetts. We mainly dealt with Tracy on Stephanie Charlesworth’s team. Absolutely brilliant, never needed to request an update at any stage. Totally on the ball . . And at a very competitive fee. What settle for second best?

very professional team at bassets. makes you part of the whole journey of the conveyancing process. this is my second time of using them and I will choose the again when the need arise.

I've used Bassets (Stephanie) twice now - initially as a first-time buyer and then more recently for the sale of my property. When looking to sell my property, there was no question in my mind about which solicitor I would like to use. Stephanie and her team are very friendly and were fantastic during what was a very stressful time - I really appreciate everything they did. The advice and guidance provided was always clear and I was happy with the level of communication received. Stephanie and her team would get back to me very quickly with responses to any questions I had, and I found they were always available to arrange a time to speak to them when needed. The level of service you get from them is such good value for money - I highly recommend them

Robert Weston

11/03/2026

Thank you for your review Char. We look forward to working with you in the future. Best wishes

Avoid at All Costs – A Truly Frustrating Experience I don’t usually leave negative reviews, but I feel it’s important to share my experience to help others avoid the stress and disappointment I went through. Over a six-month!! property purchase (with no chain either end) with Bassets, I received just two emails within the first 5 months. One was a response I had to force after four unsuccessful attempts to get an update by phone—only by refusing to hang up did I finally get an answer. The other was to inform me I needed to extend my mortgage offer, as they would not complete within the original four-month window. I was sent the contract with instructions to call and pay the deposit and fees. When I called, the staff were unaware I’d even been sent the contract, though they still took the payment. Email updates were non-existent. After receiving no reply to two emails, I reached out to the seller’s estate agent, who emailed Bassets and received a response within 20 minutes—something I was never afforded as a paying client. Despite signing contracts and paying funds, I was told the purchase couldn’t complete due to a missing document. I received no communication from Bassets, and only after the seller’s agent stepped in was it revealed that the document wasn’t missing at all—it was a post-completion document. The delay was completely unnecessary. Throughout the process, whenever I did get through to someone, they seemed to have no idea what was going on and would always say, “I’ll look into it and call you back.” That call back never came. I was consistently treated like I was a nuisance for simply asking for updates. The amount of stress caused by this level of disorganisation and lack of communication was overwhelming. I would strongly advise anyone considering using Bassets to look elsewhere. This was by far the most unprofessional experience I’ve had.

Robert Weston

13/06/2025

Good morning Ricardo. I have spoken to the Conveyancing Team about your feedback. I am sorry to hear that you found the process stressful. However, we do not accept that your comments are correct. In fact, we spotted a a defect in the legal documentation which needed to be remedied. It was incumbent on the other party to remedy that defect. Simply, your matter could not be completed until such time that the issue was resolved. To blame us for the delay is both inaccurate and unreasonable. Ultimately, despite the delays caused by the other party, the matter was resolved in a little over 4 months, which is within the time frame that we would expect in a matter such as yours. In the circumstances, please may I ask that you review your comments. We are happy to discuss this further should you contact us directly. Best wishes, Rob Weston (Bassets)

It took 6 months for the completion to take place. This was for a first-time buyer, and the vendor had no forwarding address to move to. Correspondence was slow, and telephone calls were not taken by conveyancer or secretary on certain days as "too busy." I found the whole process frustrating and would certainly not recommend Bassets solicitors Gillingham Kent

Robert Weston

07/05/2025

Good evening Denise. Thank you for your feedback. I have made enquiries and understand that the first buyer pulled out. Inevitably, that caused delays beyond our control. I further understand that the transaction was a complex matter with a leasehold element which necessitated careful consideration and work. We are sorry that you felt frustrated by the process: The weeks leading up to the end of the financial year were extremely busy because of the changes to stamp duty. Please may I invite you to contact Stephanie to discuss matters further? Best wishes, Rob Weston (Partner)