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Satchell Moran Solicitors Limited

4.6 | 233 Reviews 233 Reviews | Structural Defects
967 Total Company Reviews info icon Structural Defects | info icon 967 Total Company Reviews Structural Defects | info icon 967 Total Company Reviews

658 Prescot Road, Old Swan, Liverpool, Merseyside, L13 5XE

Accepting new clients

658 Prescot Road, Old Swan, Liverpool, Merseyside, L13 5XE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 626300

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Satchell Moran Solicitors Limited |

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Satchell Moran Solicitors Limited Review Scores & Client Satisfaction Overview

4.6
Excellent
91%
Value for
Money
91%
Success
Rate
91%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.6/5
Value for money 4.6/5

Accreditations

Satchell Moran Solicitors Limited are accredited by

Criminal Litigation accreditation awarded to Satchell Moran Solicitors Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to Satchell Moran Solicitors Limited
The Law Society accreditation awarded to Satchell Moran Solicitors Limited

Description

Established in 2015, Satchell Moran Solicitors was founded by sister and brother, Paula Satchell and Terry Moran. Having gained over 40 years of combined experience in dealing, in the main with personal injury litigation, the duo decided to start a firm that meets with, not only the ever-changing business climate, but more importantly the ever-changing requests for legal assistance from their clients, both existing and new. In the initial stages, it was decided to integrate their business, with the changing legal climate, in tandem with the customers’ needs at the forefront. It was decided to employ legal experts in other areas of law and litigation, thus broadening our ability to assist our customers. This they believe has been achieved by recruiting a highly experienced, motivated team, who perform assiduously, with an acute understanding of managing our customer’s requirements in a diligent way. We have found that the ethos of the firm has been integral in providing our clients with positively extraordinary outcomes in concluding their legal business, which results, in not only a satisfied customer but customer retention. Our mission is to continue to provide high-quality legal advice and representation to our clients throughout the country, by maintaining a standard which is not only respected by its peers but more importantly by its ever-faithful clients.

Rankings by area of expertise

The rankings below show the areas of expertise that Satchell Moran Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Satchell Moran Solicitors Limited Review Scores & Client Satisfaction Overview

4.6
Excellent
91%
Value for
Money
8% above
national average
90%
Success
Rate
8% above
national average
90%
Would
Recommend
9% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.5/5
Value for money 4.5/5

Accreditations

Satchell Moran Solicitors Limited are accredited by

Criminal Litigation accreditation awarded to Satchell Moran Solicitors Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to Satchell Moran Solicitors Limited
The Law Society accreditation awarded to Satchell Moran Solicitors Limited

Description

Established in 2015, Satchell Moran Solicitors was founded by sister and brother, Paula Satchell and Terry Moran. Having gained over 40 years of combined experience in dealing, in the main with personal injury litigation, the duo decided to start a firm that meets with, not only the ever-changing business climate, but more importantly the ever-changing requests for legal assistance from their clients, both existing and new. In the initial stages, it was decided to integrate their business, with the changing legal climate, in tandem with the customers’ needs at the forefront. It was decided to employ legal experts in other areas of law and litigation, thus broadening our ability to assist our customers. This they believe has been achieved by recruiting a highly experienced, motivated team, who perform assiduously, with an acute understanding of managing our customer’s requirements in a diligent way. We have found that the ethos of the firm has been integral in providing our clients with positively extraordinary outcomes in concluding their legal business, which results, in not only a satisfied customer but customer retention. Our mission is to continue to provide high-quality legal advice and representation to our clients throughout the country, by maintaining a standard which is not only respected by its peers but more importantly by its ever-faithful clients.

Rankings by area of expertise

The rankings below show the areas of expertise that Satchell Moran Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Satchell Moran Solicitors Limited

Contact & Locations - Satchell Moran Solicitors Limited

Opening hours

Monday 08:30–17:00
Tuesday 08:30–17:00
Wednesday 08:30–17:00
Thursday 08:30–17:00
Friday 08:30–17:00
Saturday (Closed)
Sunday (Closed)

658 Prescot Road, Old Swan, Liverpool, Merseyside, L13 5XE

Reviews

4.6 /5 233 Reviews
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Clients say

What clients say about Satchell Moran Solicitors Limited

The firm specialises in housing disrepair, police/false arrest and public liability claims, securing compensation, repairs and out‑of‑court settlements. Clients praise strong legal expertise, rapid action and thorough case management, often achieving quick, tangible results. Valued soft skills include clear communication, professionalism, patience, empathy and responsiveness; clients feel supported, kept informed and treated with respect throughout stressful processes. The team is described as dedicated, approachable and hardworking, willing to pursue complex cases and shoulder financial risk on clients’ behalf.

Excellent communication
Professional staff
Quick results
Supportive team
Kept informed
Compassionate service
Successful outcomes
Highly recommended
Knowledgeable solicitors
Went extra-mile

ReviewSolicitors Review List

Profile image of Mr Jason  Booth

Mr Jason Booth

Verified
Actions against the police

Excellent start to finish!!!

Amazing solicitors was a joy to work with from start to finish, we had some complications arise and was updated every step of the way. Luke prendergast was very professional and again a joy to work with will highly recommend this company!!.

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Anonymous

Verified
Actions against the police

Very pleased

From the start very professional an helpful, kept me up to date the whole time an got me the result I'd hoped for. Would happily recommend an id contact them again in a heartbeat, if I needed a solicitor 5 star service thanks

Legal experts tagged in
this review

from Satchell Moran Solicitors Limited

Thank you for your positive feedback. We’re pleased to hear that Lauren provided a professional and helpful service throughout your matter and kept you well informed, and that you achieved the outcome you were hoping for.

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Darren Mr Bailey

Verified
Housing & Property

Disrepair claim.

Georgina Clements, was very good at dealing with my complaint with sanctuary housing. And got then to do my repairs.

Solicitors tagged in
this review

from Satchell Moran Solicitors Limited

Thank you Darren for sharing your positive experience with us. We are delighted to hear that Georgina was able to assist you effectively with your complaint against Sanctuary Housing and successfully get your repairs completed. Resolving housing issues can be incredibly stressful, and Georgina’s dedication to achieving the right result for you is a great reflection of the standard we aim to deliver. We will be sure to pass your wonderful feedback along to Georgina. Thank you for choosing our firm, and please do not hesitate to reach out if you ever need our assistance in the future.

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Miss Bennett-Francis

Verified

They Make It Happen

I hired Satchell Moran Solicitors Limited to help me make a claim against Greenwich Council regarding severe mould issues in my home. From the very start, they were professional, understanding, and knew exactly how to handle the case. They didn’t just help me win financial compensation — thanks to their hard work and persistence, I got a brand new kitchen, a complete new bathroom, and a new toilet installed as well! It completely transformed my home and fixed all the problems I was suffering with for so long. What I appreciated most was their communication. They kept me updated every step of the way, explained everything clearly, and I never had to chase them for news. They made a really stressful situation so much easier to deal with. If you have a housing disrepair claim or need to take action against your local council, I highly recommend this firm. They fight for you and deliver real results. 10/10 service!

Legal experts tagged in
this review

from Satchell Moran Solicitors Limited

Dear Miss Bennett-Francis. Thank you for your kind feedback. We are delighted to hear that we provided professional, supportive, and effective assistance throughout your housing disrepair claim against Greenwich Council, and that the outcome had such a positive impact on your home and living conditions. We are also pleased that you felt well-informed and supported throughout the process, with clear communication and regular updates at every stage. We really appreciate you taking the time to share your experience and your recommendation.

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Tina-Pauline Mrs Herbert

Verified

Disrepairs

Absolutely outrageous, if I outlined everything my response would be extremely lengthy

Solicitors tagged in
this review

from Satchell Moran Solicitors Limited

Dear Tina-Pauline. Thank you for your review, and we're sorry to hear you feel you had a negative experience with our firm. If you'd like to speak with a team member, please contact us directly.

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Other Reviews

Profile image of Luca Malagigi

Luca Malagigi

Luca

My experience with Satchell Moran Solicitors has been very positive, in particular with Stephen and Louise. They accepted my disrepair claim again the landlord, were very patient with me explaining the whole process and replying to my questions, and in less than 4 months I got my compensation and the landlord is taking actions to fix the problem after waiting for over 2 years.

Thank you for your kind review. We're delighted to hear that Stephen and Louise provided you with excellent support throughout your claim and that a positive outcome was achieved. We appreciate your trust in us and wish you all the best for the future.

0
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A A

A client

Satchell Moran Solicitors have been nothing short of excellent. They guided me through the entire housing disrepair process from start to finish, acted extremely quickly, held my landlord to account, and successfully secured an out-of-court settlement while ensuring the necessary repairs were carried out. A special thank you to Hannah, Megan, Katie, Louise, Gavin, Donna, Georgina, Shannon, Carole, and Doloresz, who were absolutely exceptional throughout the process. Their professionalism, communication, dedication, and support made a difficult and stressful situation much easier to navigate. One thing I would ask people to bear in mind when considering this firm is the level of work involved in these cases. Throughout my entire claim, I did not pay a penny upfront. A barrister was instructed in my case, multiple in-house solicitors worked on the matter, and a property surveyor was also involved. In my situation, the firm initially funded all of these costs. Yes, they take a percentage from any compensation awarded and an After the Event (ATE) insurance premium may apply. However, these cases can be lengthy and complex, and it is important to appreciate the amount of work, expertise, and financial risk the firm undertakes on behalf of its clients. Most importantly, they listened to my concerns, kept me informed, and treated me with consideration and respect throughout what was a very stressful ordeal. I am genuinely grateful for the support I received and would not hesitate to return to Satchell Moran Solicitors should I ever experience further problems with a landlord in the future. I would highly recommend them to anyone pursuing a housing disrepair claim.

Thank you for your wonderful review and for sharing your experience. We are delighted that we could support you throughout your housing disrepair claim and achieve a positive outcome. Your kind words about our team are greatly appreciated and will be passed on to everyone involved. It was a pleasure assisting you, and we are grateful for your recommendation.

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Joshua Watson-David

Joshua

Excellent professionalism from Satchell Moran. I highly recommend to anyone who is in need of legal aid in regards to the Police. They won’t lead you astray nor will they make promises they can’t deliver on. Excellent Firm.

from Satchell Moran Solicitors Limited

Thank you for your feedback. We are delighted to hear that you found Satchell highly professional and trustworthy, and that you felt well supported throughout your matter. It is pleasing to know you would confidently recommend our services.

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Tishaun Foster

Tishaun

I had a very positive experience with my disrepair solicitors from start to finish. They were professional, supportive, and kept me informed throughout the entire process. They took my concerns seriously and worked hard to ensure the issues with my property were addressed properly. Communication was excellent, and they explained everything clearly in a way that was easy to understand. I really appreciated how responsive and compassionate they were during what was quite a stressful situation. Thanks to their dedication and expertise, I felt confident that my case was in good hands. I would definitely recommend them to anyone dealing with housing disrepair issues and looking for reliable, hardworking solicitors.

Thank you so much for your kind words. We’re delighted to hear that you had such a positive experience with our team. Providing clear communication, support, and the best possible outcome for our clients is always our priority, so it means a lot to know you felt confident and well looked after throughout the process. We truly appreciate your recommendation and wish you all the best moving forward.

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Kirsty Dawson

Kirsty

Utter rubbish firm. We went to them regarding my local council. At first the solicitors were great calling us sending over paper work ect..but when they messed up so we missed out on compensation. We wasn't told this i had to personally keep calling and emailing for updates. AVOID THIS SOLICITORS. Now have been told they have dropped the case as its getting exspensive. I wouldn't trust these solicitors with a flea.

from Satchell Moran Solicitors Limited

Dear Kristy. We're sorry to hear that you feel you had a negative experience with our firm. If you'd like to discuss this further, please contact us directly.

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Reviews

4.6 /5 967 Reviews
Filter your results
Star rating
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Rating

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Clients say

What clients say about Satchell Moran Solicitors Limited

The firm specialises in housing disrepair, police/false arrest and public liability claims, securing compensation, repairs and out‑of‑court settlements. Clients praise strong legal expertise, rapid action and thorough case management, often achieving quick, tangible results. Valued soft skills include clear communication, professionalism, patience, empathy and responsiveness; clients feel supported, kept informed and treated with respect throughout stressful processes. The team is described as dedicated, approachable and hardworking, willing to pursue complex cases and shoulder financial risk on clients’ behalf.

Excellent communication
Professional staff
Quick results
Supportive team
Kept informed
Compassionate service
Successful outcomes
Highly recommended
Knowledgeable solicitors
Went extra-mile

ReviewSolicitors Review List

Profile image of Joseph Mr Duff

Joseph Mr Duff

Verified
Actions against the police

Smooth, professional and highly recommendable

Daniel was brilliant from start to finish. He was very communicative and kept me up to date with everything. I’d highly recommend Daniel as well as Satchell Moran as all the staff where great at helping me with my claim

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Mr Jason Booth

Verified
Actions against the police

Excellent start to finish!!!

Amazing solicitors was a joy to work with from start to finish, we had some complications arise and was updated every step of the way. Luke prendergast was very professional and again a joy to work with will highly recommend this company!!.

0
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Anonymous

Verified
Actions against the police

Very pleased

From the start very professional an helpful, kept me up to date the whole time an got me the result I'd hoped for. Would happily recommend an id contact them again in a heartbeat, if I needed a solicitor 5 star service thanks

Legal experts tagged in
this review

from Satchell Moran Solicitors Limited

Thank you for your positive feedback. We’re pleased to hear that Lauren provided a professional and helpful service throughout your matter and kept you well informed, and that you achieved the outcome you were hoping for.

0
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Jennifer Dalton

Verified

Excellent service

They were absolutley brilliant I'm using them again . Highley recommended

Solicitors tagged in
this review

from Satchell Moran Solicitors Limited

Thank you for your review. We are delighted to hear that you had such a positive experience with our team. We truly appreciate your recommendation.

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Patrick Mr Sutton

Verified
Criminal Law

Police False Arrest

Police used excessive force and caused injury to my face when arresting me at my house when i refused them entry. They then unarrested me after causing severe discomfort with the cuffs.

from Satchell Moran Solicitors Limited

Thank you for taking the time to share your experience, though we are deeply concerned to hear about the injuries and distress you experienced during this incident. Thank you again for reaching out, and we wish you all the best for the future.

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Other Reviews

Profile image of Bazzavelli 1

Bazzavelli 1

Bazzavelli

Thank you for handling my claim I really appreciate you guys helping me every step of the way luke from satchel moran solicitor was friendly and quick with my case.

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Giles Mortimer

Giles

Disgusting company on the polices side at every stage only intersted in getting x amount with minimum effort, this company would never value my claim from the start, they will then blackmail you on the basis of not proceeding to accept the first amount they say, and will only instruct barristers on an amount they say of close region of, there is no negotiotion, they will reject any legitimate complaint, they might then drop aspects of your case like they did with me, jusy because the police tampered with evidence and did not write things down, such as human rights breaches, in my case sussex police refused to write down that i asked for medical attention. They did not provode any cell footage or intercom recording to prove my version of events, they then bought me a rail ticket to get to the hospital , this is all recorded the interaction in this video proves they had prior knowledge, they will then drop human rights aspects of your case at a late stage, and then keep other easy aspects on a retainer so they still get money, you are literally stuck with them, they will then tell you to find other solicitor to do wjat they nevet did, then they get paid at the end of it anyway. In my case they never sent me for the medical appointments promised in tye original letter, and they also never wrote to my doctors despite taking down their information. On one accasion the receptionist became extreemly abrupt and when i recorded the call she said im not allowed, I will be uploading this to youtube. I was also accused of dishonesty regarding handcuff injuries, despite medical appointments for nerve damage, numbness and x rays and soft tissue damage appointments. None of this was seen by this company. The amount of compensation is supposed to reflect suffering and all damages, none of my medical files were ever looked at. If you use them you will have no choice but to accept the low amount they say, or be left with nothing and possible be threatened with cost. I will be creating a video on youtube that has all their emails and phone recording to show the whole rotten experiance I look forward to your narsarsitic passive aggresive responce. I will not be removing this so dont even ask.

We are sorry you feel this way. We do not agree with your comments. During the course of acting for you, we provided advice based on the evidence and our professional obligations, and made every effort to assist. As your comments relate to confidential matters, we cannot respond in detail. It is clear there has been a misunderstanding of our advice, and your unreasonable demands made it impossible to act in accordance with your instructions. We wish you all the best for the future.

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Profile image of Luca Malagigi

Luca Malagigi

Luca

My experience with Satchell Moran Solicitors has been very positive, in particular with Stephen and Louise. They accepted my disrepair claim again the landlord, were very patient with me explaining the whole process and replying to my questions, and in less than 4 months I got my compensation and the landlord is taking actions to fix the problem after waiting for over 2 years.

Thank you for your kind review. We're delighted to hear that Stephen and Louise provided you with excellent support throughout your claim and that a positive outcome was achieved. We appreciate your trust in us and wish you all the best for the future.

0
Collected on: Google collection source logo
Profile image of A A

A A

A client

Satchell Moran Solicitors have been nothing short of excellent. They guided me through the entire housing disrepair process from start to finish, acted extremely quickly, held my landlord to account, and successfully secured an out-of-court settlement while ensuring the necessary repairs were carried out. A special thank you to Hannah, Megan, Katie, Louise, Gavin, Donna, Georgina, Shannon, Carole, and Doloresz, who were absolutely exceptional throughout the process. Their professionalism, communication, dedication, and support made a difficult and stressful situation much easier to navigate. One thing I would ask people to bear in mind when considering this firm is the level of work involved in these cases. Throughout my entire claim, I did not pay a penny upfront. A barrister was instructed in my case, multiple in-house solicitors worked on the matter, and a property surveyor was also involved. In my situation, the firm initially funded all of these costs. Yes, they take a percentage from any compensation awarded and an After the Event (ATE) insurance premium may apply. However, these cases can be lengthy and complex, and it is important to appreciate the amount of work, expertise, and financial risk the firm undertakes on behalf of its clients. Most importantly, they listened to my concerns, kept me informed, and treated me with consideration and respect throughout what was a very stressful ordeal. I am genuinely grateful for the support I received and would not hesitate to return to Satchell Moran Solicitors should I ever experience further problems with a landlord in the future. I would highly recommend them to anyone pursuing a housing disrepair claim.

Thank you for your wonderful review and for sharing your experience. We are delighted that we could support you throughout your housing disrepair claim and achieve a positive outcome. Your kind words about our team are greatly appreciated and will be passed on to everyone involved. It was a pleasure assisting you, and we are grateful for your recommendation.

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Profile image of JonBon Anchovi

JonBon Anchovi

JonBon

Dreadful company. Tried to get advice on ongoing police harassment situation. Was pestered by this company by phone and email until I could return the call. Trying to explain my situation but wasn't able to get past the arrest part. Lady on the phone didn't listen or give me opportunity to explain and became very rude and dismissive. This company doesn't care about people. Its only aim is to see if they can make a fast profit. If they decide in a 5 minutes call that you are no use to them they become rude and arrogant. Very unprofessional. These are ambulance chasing cowboys. If you have a real legit complaint, seek out a reputable professional solicitor. Not these clowns.

Unfortunately we cannot take on every client we speak to. We are sorry you feel like you were not listened to, that is never our intention. We wish you luck with obtaining legal advice elsewhere.

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