This review is for a different branch.
Shockingly poor service provided by Rogers & Norton during my recent flat purchase in March 2018. After querying the invoice where the Conveyancing Exec Lauren Elliston had misquoted, alongside a couple of other queries regarding incorrect fees, in the four days leading up to the proposed move date she completely ignored my communications and amazingly cancelled the mortgage fund request, effectively sabotaging the purchase.
After complaining to the company Directors her manager Steven Clarke took the case over and got the sale through at the last minute. To be fair he was very professional indeed (albeit I did not receive an apology at the time for Lauren's behaviour). He agreed all my invoice and fee queries were correct and that Lauren had indeed made the error and sorted them out too. However I had missed my initial move date to great personal, time, and monetary cost.
I have received no apology from the company since then, my official complaint has been ignored and I have had no communication whatsover from Lauren. I am currently launching an official complaint to the Legal Ombudsman.
My advice would be to avoid this Mickey Mouse company at all costs and never deal with Lauren Elliston directly. In my opinion she is rude and completely unprofessional.