Rogers & Norton Limited logo

Rogers & Norton Limited

5.0 | 54 Reviews 54 Reviews | Wills, Trusts & Probate
333 Total Company Reviews info icon Wills, Trusts & Probate | info icon 333 Total Company Reviews Wills, Trusts & Probate | info icon 333 Total Company Reviews

The Old Chapel, 5-7 Willow Lane, Norwich, Norfolk, NR2 1EU

Accepting new clients

The Old Chapel, 5-7 Willow Lane, Norwich, Norfolk, NR2 1EU

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 598185

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Rogers & Norton Limited |
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Rogers & Norton Limited Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Rogers & Norton Limited are accredited by

Cyber Essentials Certified accreditation awarded to Rogers & Norton Limited
Resolution First for Family Law accreditation awarded to Rogers & Norton Limited
The Law Society accreditation awarded to Rogers & Norton Limited

Description

Established in 1982, Rogers & Norton Solicitors offer a comprehensive range of legal services to businesses, individuals and families throughout Norfolk, the eastern region and nationally.

Rankings by area of expertise

The rankings below show the areas of expertise that Rogers & Norton Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Rogers & Norton Limited Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
10% above
national average
92%
Success
Rate
10% above
national average
92%
Would
Recommend
11% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Rogers & Norton Limited are accredited by

Cyber Essentials Certified accreditation awarded to Rogers & Norton Limited
Resolution First for Family Law accreditation awarded to Rogers & Norton Limited
The Law Society accreditation awarded to Rogers & Norton Limited

Description

Established in 1982, Rogers & Norton Solicitors offer a comprehensive range of legal services to businesses, individuals and families throughout Norfolk, the eastern region and nationally.

Rankings by area of expertise

The rankings below show the areas of expertise that Rogers & Norton Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Joe

Joe

Verified
Housing & Property

Excellent Experience

"Honestly could not have done this without Amber's help on a rather difficult and time consuming exchange. Without Amber's help, patience, humour and professionalism I believe this case would still be ongoing. "

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Tracey Warman

Verified
Wills, Trusts & Probate

Honest Review

"I can not recommend Roger’s & Norton enough the help and service that I received made my difficult time so much easier. I was kept very well informed of progress. Susan went above & beyond she was also very compassionate and very kind which is what you need when dealing with a loss of a loved one."

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Meet the team of Rogers & Norton Limited

Meet the team of Rogers & Norton Limited

Contact & Locations - Rogers & Norton Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

The Old Chapel, 5-7 Willow Lane, Norwich, Norfolk, NR2 1EU

Reviews

5.0 /5 54 Reviews
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Clients say

What clients say about Rogers & Norton Limited

Specialising in residential conveyancing and general property transactions, the firm is valued for efficient, thorough legal expertise, clear explanations of documents and proactive problem-solving. Clients praise timely communication, responsiveness to emails and availability by phone or face-to-face. Highly regarded soft skills include professionalism, reassurance, patience, empathy and calm under pressure; staff are described as friendly, approachable and supportive, going the extra mile to reduce stress and guide clients through complex or difficult situations.

professional
helpful
efficient
clear communication
responsive
reassuring
thorough
friendly
calm
proactive

ReviewSolicitors Review List

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Jeffrey Smith

Verified
Housing & Property

Professional service

Professional and efficient, excellent communication from start to finish highly recommended

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this review

from Rogers & Norton Limited

Thank you so much for your wonderful review, Jeffrey. We’re delighted to hear you found our service professional, efficient and communicative from start to finish. If you need any further assistance in the future, please don’t hesitate to get in touch — we’re always here to help.

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Lorraine middleton

Verified
Wills, Trusts & Probate

Appointing power of attorney and will

Never had to deal with a solicitor before so was a bit weary . Had a wonderful solicitor who put me at ease from the start everything was dealt with super quick and efficiently whith great ease . And so friendly too . Would deffinatly use again on future if needed

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from Rogers & Norton Limited

Thank you so much for your kind review, Lorraine. I’m very pleased we could put you at ease and handle your lasting power of attorney and will quickly, efficiently and with a friendly approach. It was a pleasure to help, and we’d be very happy to assist you again in the future should you need us. Your recommendation means a lot — thank you.

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Tracey Warman

Verified
Wills, Trusts & Probate

Honest Review

I can not recommend Roger’s & Norton enough the help and service that I received made my difficult time so much easier. I was kept very well informed of progress. Susan went above & beyond she was also very compassionate and very kind which is what you need when dealing with a loss of a loved one.

Legal experts tagged in
this review

Rogers & Norton Limited

Dear Tracey, Thank you for your feedback. We are deeply pleased to hear that Roger’s & Norton, and Susan in particular, provided compassionate, kind, and thorough support during such a difficult time. Your recommendation is greatly appreciated.

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Nicki B.

Verified
Wills, Trusts & Probate

Exceptional support and clear guidance

I’ve recently had the pleasure of working with Laura Rumsey at Rogers & Norton Solicitors and I cannot recommend her highly enough. She is exceptionally knowledgeable, professional, approachable and friendly, and has been a tremendous help to me in dealing with my late mother’s estate and providing clear probate advice. She inspires complete confidence from the outset, always offering clear, practical guidance and excellent communication. Her knowledgeable and supportive manner made everything much easier to navigate. It was also incredibly helpful to be able to book appointments at an office location convenient for me. Overall, she has been superb to deal with, and I’m very grateful for all her assistance.

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A representative from Rogers & Norton Limited responded to this review

Thank you so much, Niki! It means a lot to hear how well Laura supported you, and we’re truly grateful for your kind words. We’re glad she was able to make such a difference during a difficult time!

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Matt Harkness

Verified
Wills, Trusts & Probate

Excellent Service When We Really Needed It

Laura Rumsey at Rogers & Norton handled our parents' financial affairs for us in their final couple of years, and after their death, and she was an absolute credit to the company and the profession. We felt at all times that Laura treated our parents and us as people, not just a job to be done, and we are extremely grateful for that.

Solicitors tagged in
this review

Rogers & Norton Limited

Thank you, Matt! We’re so glad Laura could support you and your family with such care and professionalism throughout the Wills process — your kind words really mean a lot to us!

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Other Reviews

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Matt

Wills, Trusts & Probate

Matt

Huge thanks to Laura Rumsey for he help with our parents financial affairs, both during their final years and afterwards. We really felt that Laura treated them like human beings, not just another job, and we are extremely grateful for her assistance.

Solicitors tagged in
this review

Rogers & Norton Limited

Thank you so much, Matt! It means a lot to hear how well Laura supported your family, and we’re truly grateful for your kind words. We’re glad she was able to make such a difference during a difficult time!

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Michael

Wills, Trusts & Probate

Michael

1st class service with first class personnel.

A representative from Rogers & Norton Limited responded to this review

Thank you for taking the time to provide your feedback and 5-star rating. We're really pleased you are satisfied with our legal services. Many thanks, Rogers & Norton Solicitors

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Reviews

4.7 /5 333 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Rogers & Norton Limited

Specialising in residential conveyancing and general property transactions, the firm is valued for efficient, thorough legal expertise, clear explanations of documents and proactive problem-solving. Clients praise timely communication, responsiveness to emails and availability by phone or face-to-face. Highly regarded soft skills include professionalism, reassurance, patience, empathy and calm under pressure; staff are described as friendly, approachable and supportive, going the extra mile to reduce stress and guide clients through complex or difficult situations.

professional
helpful
efficient
clear communication
responsive
reassuring
thorough
friendly
calm
proactive

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Employment

Incredibly reassuring

Not only did they manage to see me quickly, but they were incredibly helpful and reassuring during what could have been an incredibly stressful time. The solicitor who handled my case, Natalie, was brilliant, explaining everything incredibly clearly, and guiding me through pages of legal documentation that appeared initially intimidating. Fantastic service, thank you.

0
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Christine Chips

Verified
Housing & Property

Conveyancing

Amber was very professional and helpful. Responded to my e mails promptly.

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Reply by profile image of Amber Howarth

Amber Howarth from Rogers & Norton Limited

Dear Christine. Thank you for your kind feedback. We are pleased to hear that Amber was professional and helpful, and that she responded promptly to your emails. We really appreciate you taking the time to share your experience.

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Neil Farrow

Verified
Housing & Property

Auctions purchases

2 properties completed on time with little fuss.

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Reply by profile image of Sue Bloomfield

Sue Bloomfield from Rogers & Norton Limited

Thank you, Neil, for your feedback. We’re pleased to hear both auction purchases completed on time and with minimal fuss.

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Molly Pocock

Verified
Housing & Property

Exceptional Service from Start to Finish

We can’t thank Amber enough for the incredible support throughout our house purchase. She was absolutely brilliant from beginning to end — professional, efficient, and always one step ahead. Everything ran so smoothly, and her clear communication made what could have been a stressful process feel calm and manageable. We always felt in safe hands, which made such a difference. We’re so grateful for all her hard work and wouldn’t hesitate to recommend her. Truly outstanding service — thank you, Amber!

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Reply by profile image of Amber Howarth

Amber Howarth from Rogers & Norton Limited

Congratulations on your new home! We are so pleased to hear that Amber provided such incredible support and made the entire purchase feel calm and manageable for you. Being one step ahead is exactly the proactive service we aim for, and it is wonderful to know that her clear communication gave you such confidence. We will be sure to share your feedback and gratitude with Amber and the rest of the team.

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Christopher Pocock

Verified

Amber Howarth review

Couldn't have asked for better, she kept us well informed throughout the whole process. Made the military "help to Buy" process easy. She always made sure we had the relevant information and let us know if and when something needed doing. Couldn't recommend enough

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Reply by profile image of Amber Howarth

Amber Howarth from Rogers & Norton Limited

Thank you, Christopher, for your review. We’re pleased Amber Howarth kept you well informed throughout and made the Help to Buy process straightforward and manageable.

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Other Reviews

Profile image of Matt Watts

Matt Watts

Matt

We used Rogers & Norton for the conveyancing on our property purchase. Unfortunately, after completion we discovered several serious issues with the property that we believe should have been identified during the conveyancing process. What has been most disappointing is the lack of support since raising these concerns. Rather than helping us understand our position or discussing the issues constructively, we were effectively told we would need to spend thousands more in legal fees just to get advice on matters connected to their original work. The position we find ourselves in is incredibly stressful and frustrating. We feel let down by the service we received and disappointed by the unwillingness to assist once problems came to light.

0
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Stuart Carlisle

Stuart

I have used Rogers & Norton Solicitors on a number of occasions now when buying and selling property and I have had a very positive experience on all. They are very professional and I would highly recommend them.

Thank you, Stuart ! It was a pleasure working with you again , and we appreciate your trust in us! Many thanks, Rogers & Norton Solicitors

0
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Rhys

Housing & Property

Rhys

Not the best experience, Roger and Norton handled the sale of my house. Steve Clarke was the person who was handling everything, however contact between myself and them was not great. Then when everything was completed I was without a house and with no money for 4 days as they missed the “payment” time to send it over. But not only did that slightly annoy me, I then had to pay extra to my mortgage company because Roger and Norton didn’t send the money to NatWest till the 18th even though the completion date as the 15th. Therefore I had to pay extra days interest. Not the best experience, I personally wouldn’t recommend or use them again.

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A representative from Rogers & Norton Limited responded to this review

Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience caused. Your feedback is crucial in helping us improve. Kind regards, Rogers & Norton Solicitors

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H

Housing & Property

A client

Great service once again by Kerry Dilks. Always calm and professional but with advice to make your sale exchange & complete when the bottom of the chain decide they want to change the plans at the last minute and delay everything by 2 months. With Kerry’s advice I held out on my original plan which was to complete before Christmas and despite a week of fraught conversations back and forth between everyone involved, the sale went through and I didn’t have to compromise unnecessarily and it didn’t cost anymore money (which it would have done if I’d have agreed to the last minute change of plans by the chain). Cannot recommend Kerry enough.

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A representative from Rogers & Norton Limited responded to this review

Thank you for taking the time to provide your feedback and 5-star rating. We're really pleased you are satisfied with our legal services. Many thanks, Rogers & Norton Solicitors

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Kate Palmer

Kate

We recently used Claire Watson for the sale and purchase of our house and we cannot recommend her enough! She was professional but personable and made our experience a lot less stressful. Claire was thorough, easy to contact, and kept us well informed throught the process. We wouldn't hesitate to work with her in the future!

Thank you, Kate! We're delighted to hear that Claire Watson provided an outstanding service with the sale and purchase of your house. It was a pleasure working with you, and we appreciate your trust in us! Many thanks, Rogers & Norton Solicitors

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