Harrowells Limited

Please may I ask that you could pass on my sincerest thanks to Emma. I felt I bit lost and overwhelmed by the situation I’m in but sought legal guidance knowing I needed to. Emma did more than give legal advice, she gave me a clear realistic view on my situation and provided a legal view but also a human view. I didn’t realise how much I’d needed this clear and blunt perspective. Emma has allowed me to see a future free of the mess of the current situation and that has undoubtedly sparked my motivation to seek a better life for myself. I may yet need Emma again, but for now, please let her know the value I’ve taken from our appointment and my gratitude and thanks.

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Emma Walker

From start to finish the process was smooth and easy. Communications were easy to understand yet thorough. Any areas of concern were dealt with promptly and effectively to the satisfaction of all parties. I have purchased or sold 11 properties over 50 years in England, USA and Australia and this was by far the best legal service to date.

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Rachel Bourne

Rachel has been professional and approachable throughout a very stressful time. She was always happy to communicate either by phone or email.

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Rachel Bourne

I had a great experience dealing with Mevish & Kirsty. They were both so helpful at looking at my case and getting me an appointment with short notice. Mevish dealt with my matter in a very professional manner and helped me get the advice I needed.

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Kirsty Rose

Mevish Arif

Ed and his colleagues were very professional, efficient and easy to deal with

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Edward Ryder

Did a great job for us

PLEASE DO NOT USE THIS SOLICITOR YOU DESERVE BETTER. I instructed harrowells to complete on my recent accepted offer on my dream home, I provided all documents requested on the first day and all subsequent documents requested on the same day the requests were made, after 6+ weeks from this date they have not completed any of the legal work on my case (not begun searches). They told me this was due to them completing anti money laundering checks. I have sent over 6 emails in this time asking for updates and to understand timescales and what is happening and always told ‘we have everything we need and are reviewing documents and will get back to you’. Estate agents for sellers contacted me to raise concerns around the time this has taken and I fed this back to my solicitor and there was no understanding and just told we will contact you when we need something. Took the estate agents telling me the seller would be pulling out due to non movement and that 6 weeks to verify the income is unheard of for a standard purchase, for me to request to speak with Debbie who is the senior manager on my purchase, at this point I just wanted to speak to someone to understand what was happening and have some assurance that my purchase would be managed with competency. I called and was told that she was not in the office but would call me back in the afternoon, I called again late afternoon and was told Debbie wasn’t in the office today and was in a meeting so couldn’t call me, I explained the situation again and asked to speak to someone who could give me some understanding and assurances of what was happening, was told Debbie would call me back first thing in the morning, this again didn’t happen, I left voicemails for her and messages with front of house team, after three days of calling to try and speak to someone about my case, I finally de-instructed them (Debbie wasn’t available so needed to do this with reception who said Debbie needed to confirm this so would review and be in touch and see if my deposit will be refunded to me). My solicitor Cressie unfortunately had unexpected leave from work in the last week and while I understand that these things can happen, the way it was handled was appalling, there was over 5 weeks with no movement (or update if something had happened, although estate agent and solicitor for seller has said nothing has taken place) on my case while my solicitor was in work, very low levels of engagement and explanation for delays and what was happening, no explanation that my solicitor was not in work for the final week, no reallocation to a new solicitor, no availability to speak with senior responsible for purchase. I was only told this after sending an email begging for some understanding as the sellers wanted to pull out and this came from another worker and not Debbie. In general very poor communication and service and ultimately have wasted a lot of time and potentially money if they don’t refund me. If anyone from Harrowells sees this, I please ask for you to learn from this experience and improve the communication and empathy with customers who are paying a lot of money for you to support with one of the biggest moments in many people’s lives. The issue hasn’t been around my solicitor being off work unexpectedly for a week, it’s been about it being impossible to speak to someone about my case, never having updates and no urgency about progressing my purchase. None of this process has felt you’ve been open or transparent and it’s felt like there have been underlying issues in the background that haven’t been communicated to me (staff absence being one example). Ultimately you have lost the value of this sale and risked my purchase and it really isn’t okay to put people in that position when they have done everything you have asked of them in a very timely manner. I understand that not everyone has this experience of you but for me it has been a very stressful and difficult time.

Since losing my father I have had the task of dealing with the sale of his property. I was dreading the task due to having had a couple of stressful experiences buying and selling my own properties in the past. I hadn’t used Harrowells before, so this was my first time. The Solicitor who dealt with the sale was Emma Mennell, She was so lovely to talk to put my mind at ease and any issues that did arise she dealt with quickly and professionally keeping me in the loop at all times. Nothing was too much trouble and she was very reassuring throughout the whole process. I would highly recommend Harrowells for their Conveyancing Services especially Emma who also explained everything that was written in legal terms so I totally understand everything I was signing for. A Huge thank you to Emma for your Services during a very sensitive time when you’ve lost a loved one.

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Emma Mennell

My mum and I couldn't be more pleased with the service we have received. My mum wanted a discretionary trust to protect her personal injury settlement as she is vulnerable, in addition to a few other reasons. Ed Taylor got back to our request straight away and as soon as we spoke to him on the phone we immediately felt comfortable, he reassured my mum regarding a few things and then from there we knew it was the right choice to go with Harrowells. Initially we must've spoken to about 40 different firms and that is no exaggeration. They either took too long to reply, quoted us a ridiculously high fixed fee or just came across really difficult in general, it just didn't feel right. Before calling Harrowells I had a look at their reviews and I was a little hesitant as they're not all 4-5 stars, but sometimes you just have to see for yourself, make an enquiry and if it feels good - go with it. We have no complaints whatsoever, Ed advised my mum every step of the way to the best of his expertise but without being forceful, he struck the perfect balance between advising and following her wishes and that is precisely what a great solicitor does. In the end he delivered exactly what she required, we couldn't be more satisfied.

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Ed Taylor

Sue Richardson was my conveyancing solicitor over the past 9 months getting a sale and purchase over the line whilst dealing with one buyer totally disappearing! Sue maintained a superb professional relationship and communicated regularly and efficiently keeping me informed at all stages of the process. A credit to her profession!!

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Sue Richardson