Hains & Lewis Limited logo

Hains & Lewis Limited

4.8 | 30 Reviews 30 Reviews | Commercial Property
163 Total Company Reviews info icon Commercial Property | info icon 163 Total Company Reviews Commercial Property | info icon 163 Total Company Reviews

Staunton House, 7 St. James Street, Narberth, Pembrokeshire, SA67 7BZ

0345 4080125

Accepting new clients

Staunton House, 7 St. James Street, Narberth, Pembrokeshire, SA67 7BZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 484918

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Hains & Lewis Limited |

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4.8
Excellent
30 Reviews
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Hains & Lewis Limited are accredited by

Children Law accreditation awarded to Hains & Lewis Limited
Family Law Advanced accreditation awarded to Hains & Lewis Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to Hains & Lewis Limited
Trading names:
• Hains & Lewis

Description

We aim to give a high quality legal service. We recognise that only by achieving the highest standards can we meet our clients’ expectations of us. The importance of satisfying our existing clients cannot be underestimated and we are committed to the highest standards of client care.

Rankings by area of expertise

Local 1 / 2
National 874 / 11,165
4.8
Excellent
163 Reviews
93%
Value for
Money
10% above
national average
95%+
Success
Rate
16% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Hains & Lewis Limited are accredited by

Children Law accreditation awarded to Hains & Lewis Limited
Family Law Advanced accreditation awarded to Hains & Lewis Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to Hains & Lewis Limited
Trading names:
• Hains & Lewis

Description

We aim to give a high quality legal service. We recognise that only by achieving the highest standards can we meet our clients’ expectations of us. The importance of satisfying our existing clients cannot be underestimated and we are committed to the highest standards of client care.

Rankings by area of expertise

Meet the team of Hains & Lewis Limited

Kareena Aldrich

Kareena Aldrich

https://www.hainsandlewis.co.uk/site/peo

4.7 3

Meet the team of Hains & Lewis Limited

Kareena Aldrich

Kareena Aldrich

https://www.hainsandlewis.co.uk/site/peo

4.7 3
Helen John

Helen John

Conveyancing Clerk

5.0 1

Contact details

0345 4080125
law@hainsandlewis.co.uk
www.hainsandlewis.co.uk

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

Staunton House, 7 St. James Street, Narberth, Pembrokeshire, SA67 7BZ

Reviews

4.8 /5 30 Reviews
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    Rating

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    Clients say

    The firm specialises in residential property transactions, sales, disputes, family/divorce work and powers of attorney, demonstrating strong technical expertise and successful court outcomes. Clients praise efficient case management, responsiveness and clear, practical advice. Valued soft skills include professionalism, calmness, compassion, attention to detail, good communication and a supportive, client-focused approach that reduces stress and achieves positive results.

    Quick completion
    Hard working
    Highly recommended
    Knowledgeable
    Responsive
    Clear advice
    Professional
    Attention to detail
    Compassionate
    Good communication

    ReviewSolicitors Review List

    Profile image of Steve James

    Steve James

    Verified
    Housing & Property

    Property Dispute

    We had a long, complicated and very frustrating property dispute that Ben advised on. He was always calm, patient, knowledgable and professional. He was always at the end of a phone or email and his responsiveness was exceptional. I wouldn't hesitate to use him again or recommend him to to others.

    Solicitors tagged in
    this review

    legal expert Ben Tuck Ben Tuck

    from Hains & Lewis Limited

    Thank you Steve for your review. We’re pleased Ben was able to support you through a complex property dispute and that you found his advice calm, professional, and responsive throughout.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Sam and Sian Bloxham

    Sam and Sian Bloxham

    Housing & Property

    Very Helpful and Professional

    Gayle handled our house sale brilliantly. Professional and responsive. She made the whole process straightforward and stress-free. We have used Gayle a couple of times before and we highly recommend her.

    Legal experts tagged in
    this review

    legal expert Gayle Edwards Gayle Edwards

    from Hains & Lewis Limited

    Thank you, Sam and Sian. We are pleased to hear that Gayle provided a professional and responsive service.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Richard Collier

    Richard Collier

    Verified

    Excellent Communication

    Fenella and her team saw the sale of the property through to its conclusion without a hitch. Good communication from everyone involved.

    Solicitors tagged in
    this review

    legal expert Fenella Longstaff Fenella Longstaff

    from Hains & Lewis Limited

    Dear Richard, Thank you for your feedback. We’re pleased to hear that Fenella and her team ensured the sale completed smoothly, with good communication throughout. Your comments are greatly appreciated.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Dr Jan Lewis

    Dr Jan Lewis

    Verified

    Not a good service.

    My partner and I engaged Hains and Lewis to carry out the conveyancing on our purchase of two garages and associated building plot. In our opinion, we were not provided with a good service. There was a restrictive covenant regarding building on the land, which was critical to the viability of the purchase. This would have shown up very quickly in the searches. However, Hains and Lewis did not alert us to this most important fact until the very final stages of the process. Importantly, it was only after we had transferred the funds that we were sent the buyer's report, which highlighted the restrictive covenant. We could, and should, have been alerted to this much earlier in the process. In the event, he had to chase around himself in order to arrange for the covenant to be removed. He commented that this was one of the most stressful experiences of his life. All was fine in the end, but this was no thanks to Hains and Lewis. It seems that no-one is in overall control of the conveyancing process, and that there is inadequate supervision of staff carrying out the work. We regard this to be a very poor service, and we would certainly never engage Hains and Lewis again.

    Solicitors tagged in
    this review

    legal expert Eloise Llewellin Eloise Llewellin

    Hains & Lewis Limited

    Thank you for taking the time to provide your feedback, Jan. We are genuinely sorry to hear that your experience did not meet your expectations and that the conveyancing process caused you and your partner such significant stress. We take all concerns seriously, especially where clients feel that key information was not communicated clearly or in a timely manner. The issue regarding the restrictive covenant is particularly concerning, and we understand how critical this would have been to your decision-making. We sincerely regret that you were not made aware of this sooner in the process. We also acknowledge your comments about the delivery of the buyer's report and the lack of apparent supervision. This is not the standard of service we strive to uphold, and your feedback highlights areas where we clearly need to review and improve our internal processes. Please know that we are taking this matter seriously. We would welcome the opportunity to investigate the details of your case further so we can learn from what happened and take appropriate steps to prevent similar issues in the future. If you are willing, please contact us directly so that we can discuss this with you further. Once again, we are truly sorry for the distress caused, and we appreciate your honest feedback.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Nathania Morgan

    Nathania Morgan

    Verified

    Excellent service

    Eloise was absolutely amazing throughout the whole process of our house sale and purchase. We had regular communication from Eloise, and she really pushed the process along when the chain was lacking due to other parties.

    Solicitors tagged in
    this review

    legal expert Eloise Llewellin Eloise Llewellin
    0
    Collected on: ReviewSolicitor collection source logo

    Reviews

    4.8 /5 163 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      The firm specialises in residential property transactions, sales, disputes, family/divorce work and powers of attorney, demonstrating strong technical expertise and successful court outcomes. Clients praise efficient case management, responsiveness and clear, practical advice. Valued soft skills include professionalism, calmness, compassion, attention to detail, good communication and a supportive, client-focused approach that reduces stress and achieves positive results.

      Quick completion
      Hard working
      Highly recommended
      Knowledgeable
      Responsive
      Clear advice
      Professional
      Attention to detail
      Compassionate
      Good communication

      ReviewSolicitors Review List

      Profile image of Manon & Steff Gravell-Mitchell

      Manon & Steff Gravell-Mitchell

      Verified
      Housing & Property

      Fast turnaround under incredible pressure

      Lydia and her paralegal Ally managed to perform a miracle sorting the purchase of our home in no time at all. We are so grateful for all their hard work on our behalf to get us our beautiful new home. Diolch enfawr unwaith eto

      Legal experts tagged in
      this review

      legal expert Lydia Addis Lydia Addis
      legal expert Ally Rideout Ally Rideout

      from Hains & Lewis Limited

      Thank you for your feedback. We are delighted to hear that our team acted swiftly and effectively in securing your home purchase, and that their hard work made the process smooth and successful.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Kim Kemsley

      Kim Kemsley

      Housing & Property

      Excellent service

      Gayle and her colleague Rosie were fantastic to work with. They looked after us very well when they’re in Hereford West Wales and we was in Maidstone in Kent. I would recommend anyone to use them.

      Legal experts tagged in
      this review

      legal expert Gayle Edwards Gayle Edwards

      from Hains & Lewis Limited

      Thank you, Kim, for your feedback. We’re glad to hear Gayle and Rosie provided fantastic support throughout your matter, despite the distance involved.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Steve James

      Steve James

      Verified
      Housing & Property

      Property Dispute

      We had a long, complicated and very frustrating property dispute that Ben advised on. He was always calm, patient, knowledgable and professional. He was always at the end of a phone or email and his responsiveness was exceptional. I wouldn't hesitate to use him again or recommend him to to others.

      Solicitors tagged in
      this review

      legal expert Ben Tuck Ben Tuck

      from Hains & Lewis Limited

      Thank you Steve for your review. We’re pleased Ben was able to support you through a complex property dispute and that you found his advice calm, professional, and responsive throughout.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of James Ross

      James Ross

      Verified
      Family Law

      Excellent Service and Advice

      Chris Taylor offered excellent and very clear advice. The court ended up agreeing with him.

      Solicitors tagged in
      this review

      legal expert Christopher Taylor Christopher Taylor

      from Hains & Lewis Limited

      Thank you for your review! We are pleased to hear that Chris provided such clear and excellent advice throughout your case. It is always rewarding to see our legal guidance validated by the court's decision. We are delighted that you achieved a successful outcome, and we will be sure to pass your appreciation on to Chris.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Sam and Sian Bloxham

      Sam and Sian Bloxham

      Housing & Property

      Very Helpful and Professional

      Gayle handled our house sale brilliantly. Professional and responsive. She made the whole process straightforward and stress-free. We have used Gayle a couple of times before and we highly recommend her.

      Legal experts tagged in
      this review

      legal expert Gayle Edwards Gayle Edwards

      from Hains & Lewis Limited

      Thank you, Sam and Sian. We are pleased to hear that Gayle provided a professional and responsive service.

      0
      Collected on: ReviewSolicitor collection source logo

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