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We aim to give a high quality legal service. We recognise that only by achieving the highest standards can we meet our clients’ expectations of us. The importance of satisfying our existing clients cannot be underestimated and we are committed to the highest standards of client care. Read more...
Also known as - Hains & Lewis
Hains & Lewis Limited
have 2 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Hains & Lewis Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Hains & Lewis Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hains & Lewis Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Hains & Lewis Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hains & Lewis Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Hains & Lewis Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Hains & Lewis Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Hains & Lewis Limited.
Keith
Collected on:
Very clear, very precise. She was considerate and understanding and explained things reasonably well.
A representative from Hains & Lewis Limited responded to this review on 11 June, 2025:
Thank you for your feedback, Keith. We're pleased to hear she was clear, considerate, and helpful in explaining everything.
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Verified review
This review has been left by a verified client who used Hains & Lewis Limited.
Dr Jan Lewis
Collected on:
My partner and I engaged Hains and Lewis to carry out the conveyancing on our purchase of two garages and associated building plot. In our opinion, we were not provided with a good service. There was a restrictive covenant regarding building on the land, which was critical to the viability of the purchase. This would have shown up very quickly in the searches. However, Hains and Lewis did not alert us to this most important fact until the very final stages of the process. Importantly, it was only after we had transferred the funds that we were sent the buyer's report, which highlighted the restrictive covenant. We could, and should, have been alerted to this much earlier in the process. In the event, he had to chase around himself in order to arrange for the covenant to be removed. He commented that this was one of the most stressful experiences of his life. All was fine in the end, but this was no thanks to Hains and Lewis. It seems that no-one is in overall control of the conveyancing process, and that there is inadequate supervision of staff carrying out the work. We regard this to be a very poor service, and we would certainly never engage Hains and Lewis again.
A representative from Hains & Lewis Limited responded to this review on 12 June, 2025:
Thank you for taking the time to provide your feedback, Jan. We are genuinely sorry to hear that your experience did not meet your expectations and that the conveyancing process caused you and your partner such significant stress. We take all concerns seriously, especially where clients feel that key information was not communicated clearly or in a timely manner. The issue regarding the restrictive covenant is particularly concerning, and we understand how critical this would have been to your decision-making. We sincerely regret that you were not made aware of this sooner in the process. We also acknowledge your comments about the delivery of the buyer's report and the lack of apparent supervision. This is not the standard of service we strive to uphold, and your feedback highlights areas where we clearly need to review and improve our internal processes. Please know that we are taking this matter seriously. We would welcome the opportunity to investigate the details of your case further so we can learn from what happened and take appropriate steps to prevent similar issues in the future. If you are willing, please contact us directly so that we can discuss this with you further. Once again, we are truly sorry for the distress caused, and we appreciate your honest feedback.
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Verified review
This review has been left by a verified client who used Hains & Lewis Limited.
Sarah Meaney
Collected on:
Disappointed with Cafcass. Again. It looks like they just make it up as they go along with no investigated evidence to back up what they are writing on their reports. It's a shame they don't really listen to the children. They also don't have much understanding of Coercive Controling behaviour or narcissistic abuse.
A representative from Hains & Lewis Limited responded to this review on 03 June, 2025:
Thank you for sharing your experience, Sarah. We're glad that Emma could assist you through this situation.
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Verified review
This review has been left by a verified client who used Hains & Lewis Limited.
Sarah Meaney
Collected on:
It was Cafcass who let my child down again by making things up on their report & not really listening to him or me.
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Verified review
This review has been left by a verified client who used Hains & Lewis Limited.
Becky thomas
Collected on:
I dealt with Emma Caughey for several months In regards to family matters surrounding my daughter. All I can say is my nerves weren’t needed and I wish I had came to her sooner! She made me feel at complete ease throughout the whole process. Listened thoroughly to myself and gave me the best advice. Excellent service throughout.
Thankfully matters are resolved. But if ever I need advice and help in the future I shall definitely return!
A representative from Hains & Lewis Limited responded to this review on 27 May, 2025:
Thank you for sharing your experience, Becky. We're so happy to hear that Emma was able to put you at ease and provide the support and advice you needed during such an important time. It means a lot to know you felt well cared for throughout the process. We’re here whenever you need us in the future.
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Thushari
Collected on:
I had the pleasure of working with solicitor Gayle and her secretary Rosie during my recent house purchase, and I couldn’t be more satisfied with the service I received. They were both incredibly helpful, responsive, and efficient throughout the entire process.
A representative from Hains & Lewis Limited responded to this review on 15 May, 2025:
Thank you for your kind words, Thushari. We’re glad Gayle and Rosie provided you with helpful, responsive, and efficient service throughout your house purchase. Your satisfaction means a lot to us!
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Verified review
This review has been left by a verified client who used Hains & Lewis Limited.
Samantha
Collected on:
Fenella was very efficient dealing with the sale of a property as part of a deceased estate through probate. I received sensible advice through the process in my capacity as executor and would recommend.
A representative from Hains & Lewis Limited responded to this review on 28 April, 2025:
Hi Samantha. Thank you for your thoughtful feedback. We're so pleased to hear that Fenella was able to support you efficiently and provide sensible advice during what can be a challenging time. Your recommendation means a great deal to us, and we’re glad we could assist you through the probate process. Please don't hesitate to reach out if we can be of help again in the future.
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Verified review
This review has been left by a verified client who used Hains & Lewis Limited.
Philip
Collected on:
We received as excellent service from Fenella with great communication & extremely efficient, we would highly recommend & will certainly be using again .
Thank you Fenella.
A representative from Hains & Lewis Limited responded to this review on 28 April, 2025:
Hi Philip. Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with Fenella. Providing excellent service, clear communication, and efficiency are top priorities for us, and it’s great to know Fenella delivered exactly that. We truly appreciate your recommendation and look forward to working with you again in the future!
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Verified review
This review has been left by a verified client who used Hains & Lewis Limited.
Nathania Morgan
Collected on:
Eloise was absolutely amazing throughout the whole process of our house sale and purchase. We had regular communication from Eloise, and she really pushed the process along when the chain was lacking due to other parties.
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Matter Type:
Wills
Judith
Collected on:
We needed to have our wills updated. For us it was a difficult and complicated issue. But it was made much easier by our solicitor, Eloise Llewellin. She listened, explained the procedure, advised when we asked about some of the certain concerns we had. Overall, the phone calls, emails and face to face appointments were professional but friendly. We have absolutely no hesitation in recommending Hains & Lewis.
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Hains & Lewis was established in May 1996 following the merger of the practices of Victoria Hains and Daniel Lewis. Prior to the merger Vicki had practised as a sole practitioner since 1991 and Dan since 1994. Previously, both had been partners in solicitors’ firms, in Pembrokeshire and in London, respectively.
