This review is for a different branch.
I have come across some positive reviews on this platform, although my personal experience with Malcolm C Foy & Co, particularly with Donna Moore, the "Head of New Build Property," and her assistant Kelly Jones, was quite disappointing. I feel compelled to share my experience in the hope that it provides constructive feedback for improvement. Most positive reviews are short and meaningless to some extent, so I am unsure how much they actually represent reality.
Regrettably, my interaction with Donna Moore and Kelly Jones was not in line with the professional standards I expected. Communication was lacking, and there were instances of perceived rudeness. Rather than fostering a collaborative atmosphere to gather necessary paperwork, their approach seemed more authoritarian, using threats and treating us as though they were the clients, and we were the service providers. Unfortunately, by the time this behaviour became apparent, we had already committed to their services, having paid a substantial portion of the fee, making it financially impractical to switch providers—a tactic that seems to be exploited.
What was particularly frustrating was the absence of clear communication regarding the reasons behind certain requests that appeared unrelated to the matter at hand. Instead of providing explanations, demands and threats were issued, creating an uncomfortable dynamic. It became evident that our interests were not being prioritised, but rather, their own.
I acknowledge the challenges of finding a reliable solicitor, and I am mindful that experiences can vary. However, based on my personal encounter, I would exercise caution when considering Donna Moore, Kelly Jones, or anyone associated with Malcolm C Foy & Co.