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Spencer Shaw Solicitors Limited

4.8 | 159 Reviews 159 Reviews | Employment
281 Total Company Reviews info icon Employment | info icon 281 Total Company Reviews Employment | info icon 281 Total Company Reviews

St Mary's House, 68 Harborne Park Road, Harborne, Birmingham, West Midlands, B17 0DH

Accepting new clients

St Mary's House, 68 Harborne Park Road, Harborne, Birmingham, West Midlands, B17 0DH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 644706

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Spencer Shaw Solicitors Limited |
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Spencer Shaw Solicitors Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.7/5

Accreditations

Spencer Shaw Solicitors Limited are accredited by

The Law Society accreditation awarded to Spencer Shaw Solicitors Limited
Employment Lawyers Association accreditation awarded to Spencer Shaw Solicitors Limited

Description

Spencer Shaw Solicitors provide specialist employment law services and are recognised for quality, expertise and professionalism. Our goal is to advise you accurately and clearly in plain English so that you can make well-informed decisions with confidence. Employment law is a very emotive and complex field of law and we will support you throughout your matter, whether you are making a claim, defending one or looking for advice. We advise individuals, businesses of all sizes and HR departments. We won the Modern Law Client Care Award (firms of 1-25 employees) 2024, and Birmingham Law Society Law Firm of the Year (1-49 employees) 2025. We have also been shortlisted at the Lexis Nexis Awards and Legal Business Awards. We are located in Birmingham and deal with clients anywhere in England and Wales.

Rankings by area of expertise

The rankings below show the areas of expertise that Spencer Shaw Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Spencer Shaw Solicitors Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
15% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Spencer Shaw Solicitors Limited are accredited by

The Law Society accreditation awarded to Spencer Shaw Solicitors Limited
Employment Lawyers Association accreditation awarded to Spencer Shaw Solicitors Limited

Description

Spencer Shaw Solicitors provide specialist employment law services and are recognised for quality, expertise and professionalism. Our goal is to advise you accurately and clearly in plain English so that you can make well-informed decisions with confidence. Employment law is a very emotive and complex field of law and we will support you throughout your matter, whether you are making a claim, defending one or looking for advice. We advise individuals, businesses of all sizes and HR departments. We won the Modern Law Client Care Award (firms of 1-25 employees) 2024, and Birmingham Law Society Law Firm of the Year (1-49 employees) 2025. We have also been shortlisted at the Lexis Nexis Awards and Legal Business Awards. We are located in Birmingham and deal with clients anywhere in England and Wales.

Rankings by area of expertise

The rankings below show the areas of expertise that Spencer Shaw Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Employment

Extremely fast response!

"They answered the phone within one ring(!), they were helpful and friendly, and they sent a client agreement for me to sign within about 20 minutes. They made it very clear that they valued my business, and myself as a client."

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Sean

Verified
Employment

Conduct Investigation / Post-dismissal complaint support

"We have recently, reluctantly, had to dismiss two members of our team and could not have wished for a more supportive team. Ian, Nazia, Tashoi & Holly have all been extremely helpful. With their support we achieved what we felt was a fair outcome for all parties in a timely manner. "

Legal experts tagged in
this review

Meet the team of Spencer Shaw Solicitors Limited

Meet the team of Spencer Shaw Solicitors Limited

Contact & Locations - Spencer Shaw Solicitors Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00 (Open)
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

St Mary's House, 68 Harborne Park Road, Harborne, Birmingham, West Midlands, B17 0DH

Reviews

4.8 /5 159 Reviews
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Clients say

What clients say about Spencer Shaw Solicitors Limited

Clients praise the firm for strong expertise in employment law, particularly redundancy, settlement agreements, severance packages, contract clauses and disputes with employers. Reviews highlight fast response times, clear legal advice, and effective negotiation that delivers favourable outcomes. Clients also value the firm’s soft skills: compassion, patience, reassurance, professionalism and an approachable manner. The team is described as proactive, attentive and able to explain complex legal issues in straightforward language, making stressful situations feel manageable and supporting clients with confidence throughout.

Fast response
Clear communication
Professional advice
Compassionate support
Efficient service
Patient guidance
Knowledgeable solicitors
Reassuring team
Thorough explanations
Human touch

ReviewSolicitors Review List

Profile image of Kerry Barry

Kerry Barry

Employment

Settlement agreement

The team at Spencer Shaw Solicitors have been an incredible support to me during a very difficult time. From all the solicitors I approached, Ian was the first to respond, almost immediately and took the time to listen to everything I was experiencing and feeling. I felt supported from the very first conversation, which is why I chose Spencer Shaw to represent me. The wider team, including Tashoi and Chenai, were consistently responsive and reassuring. Chenai guided me through the legalities of the settlement with clarity and patience, making a complex and emotional process feel somewhat more manageable. I would recommend Spencer Shaw Solicitors to anyone facing a challenging or distressing situation. Their compassion, professionalism and genuine care made a very difficult period much easier to navigate.

Legal experts tagged in
this review

Reply by profile image of Tashoi Reid

Tashoi Reid

Kerry, thank you so much for your kind feedback. We’re delighted to hear that you had a positive experience with us, it truly means a lot. Both Ian and Chenai also send their thanks and appreciation. Wishing you continued success in all your future endeavours. Best wishes, Tashoi Reid

0
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Sarah M

Verified
Employment

Great Team

I can admit I would be an annoying client (asking a lot of questions, querying information etc) but the team handled me and my issue extremely well. I was impressed. They were very efficient and professional and I wouldn’t hesitate to use them again - Tash and Chenai were fantastic and the service was overall excellent.

Legal experts tagged in
this review

Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much. We're thrilled to hear that you had a great experience with us. Your feedback means a lot. Chenai also extends her thanks. Wishing you continued success in all your future endeavours. Best wishes, Tashoi Reid

0
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MikeG

Verified
Employment

Fast, efficient and thorough

I can't speak highly enough about Spencer Shaw. I heard about them from a recommendation from a friend of the family who is also a lawyer, and I must say the service was incredible. They were very responsive from the moment I first called them, the communication was excellent and so was the advice I received. They did a great job in translating the legal jargon into terms I could understand, and after speaking to their solicitor I felt far more confident in my situation.

Solicitors tagged in
this review

Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot.

0
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Ewa

Verified

Great assistance

I highly recommend Spencer Shaw. I needed assistance with my employment situation, and they were phenomenal. Very calm, friendly atmosphere, and Ian explained to me everything in a digestible way, which made me feel confident and comfortable to proceed. No pressure, no 'let's just get this out of the way ' attitude, again, I would highly recommend their services.

Solicitors tagged in
this review

Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much. We're thrilled to hear that you had a great experience with us. Your feedback means a lot. Ian also extends his thanks. Wishing you continued success in all your future endeavours. Best wishes, Tashoi Reid

0
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Profile image of Vince L

Vince L

Verified
Employment

Excellent End to End Support

This was my first experience dealing with redundancy and a settlement agreement, and the process was handled exceptionally well. From the beginning, Tashoi was approachable and proactive, arranging an introductory call quickly to understand my requirements. Given the need for a fast turnaround, she promptly coordinated an appointment with senior lawyer Nadia, who ensured the agreement was clearly explained and that requested amendments were actioned efficiently with my employer. Communication was consistent throughout, with regular updates at each stage. , I’m more than satisfied with the service and would confidently recommend them to others.

Legal experts tagged in
this review

Reply by profile image of Tashoi Reid

Tashoi Reid

Vincent, thank you so much for your kind feedback. We’re delighted to hear that you had a positive experience with us, it truly means a lot. Nazia also sends her thanks and appreciation. Wishing you continued success in all your future endeavours. Best wishes, Tashoi Reid

0
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Other Reviews

Profile image of Network

Network

Network

Like the previous caller Stephanie Smith made note of, total waste of time, The Solicitor was telling me that in order for us to speak further she needed to merit assess my case and was completely condescending and arrogant on the phone, Telling me not to interrupt! because of a delay on the line,If you contact people to discuss business ensure you have some basic etiquette and empathy, I presume I’ll get a similar response as Stephanie did. This again was an employer grievance & potential tribunal case. Talk to people with a little bit of respect, you know who you are, You are dealing with people who are distressed,They are not Lawyers most of our discussion could have been pleasant but the manner in which you attacked means your communication style is unfit to talk to potential leads… Like I told you on the phone there is literally no need for you to contact me to speak to me like this and therefore do not contact me again, I’ll take my business elsewhere.

A representative from Spencer Shaw Solicitors Limited responded to this review

The purpose of our free initial call is to understand whether we can help with your matter and provide a quote for the work involved. This means that we do need to keep the conversation on topic. To advise on your matter we need to fully assess the evidence and circumstances, which means becoming a client of the firm. We are unable to provide free advice. We are very proud that a high proportion of our reviews say our team are friendly, empathetic, approachable and supportive. We also receive positive feedback about the individual solicitor you spoke to. We are sorry that we are not the right firm for you, but wish you all the best with your claim.

0
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Profile image of Nour

Nour

Employment

Nour

I was very impressed with the service provided by Ms. Nazia Khan and the firm. She took the time to explain each step of the process clearly and thoroughly, which brought me real peace of mind. I truly appreciated her professionalism, clarity, and efficiency. I am equally satisfied with the firm’s overall handling of my case and the responsiveness of her assistant, who was always prompt and helpful. I highly recommend both Ms. Khan and the firm, and I am sincerely grateful for their support throughout the process.

A representative from Spencer Shaw Solicitors Limited responded to this review

Thank you Nour! We are happy we could help. Best wishes.

0
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Profile image of Dan

Dan

Employment

Dan

I recently engaged with the team at Spencer Shaw and following my great experience, I have nothing but praise for them. I can't thank them enough for their service and wouldn't hesitate to recommend them to anyone.

A representative from Spencer Shaw Solicitors Limited responded to this review

Thank you Dan. It was a pleasure!

0
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Profile image of Matthew

Matthew

Matthew

I had a concern about a employment contract I am presented with taking that is very different to how my working pattern is and therefore looks like it doesn't fit, it is a very confusing situation for me so I requested the professional advice of SSS Ltd. After an initial discussion there was an issue which the Principle Solicitor understood and handled effectively and efficiently. I was then given the time and attention to fully express my concerns and these were taken piece by piece so that I was clear on the issues relevant to my situation. Many thanks to Ian for this clarity and taking the time to resolve this.

A representative from Spencer Shaw Solicitors Limited responded to this review

Hi Matthew, We're really sorry to hear this. Our Principal Solicitor has taken a look at your matter and would like to speak to you to resolve the problem. He will be in touch later today. Best wishes, Laura

0
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Profile image of Lisa

Lisa

Employment

Lisa

Extremely professional, Nazia guided me through a very traumatic time, the constant support and advice when needed was invaluable. Calls and paperwork received promptly and when expected, a truly professional team that I will definitely recommend to family and friends

Solicitors tagged in
this review

A representative from Spencer Shaw Solicitors Limited responded to this review

Thank you for your review Lisa. We're happy we could help. We'll pass your message on to Nazia and the team.

0
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Reviews

4.8 /5 281 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Spencer Shaw Solicitors Limited

Clients praise the firm for strong expertise in employment law, particularly redundancy, settlement agreements, severance packages, contract clauses and disputes with employers. Reviews highlight fast response times, clear legal advice, and effective negotiation that delivers favourable outcomes. Clients also value the firm’s soft skills: compassion, patience, reassurance, professionalism and an approachable manner. The team is described as proactive, attentive and able to explain complex legal issues in straightforward language, making stressful situations feel manageable and supporting clients with confidence throughout.

Fast response
Clear communication
Professional advice
Compassionate support
Efficient service
Patient guidance
Knowledgeable solicitors
Reassuring team
Thorough explanations
Human touch

ReviewSolicitors Review List

Profile image of Kerry Barry

Kerry Barry

Employment

Settlement agreement

The team at Spencer Shaw Solicitors have been an incredible support to me during a very difficult time. From all the solicitors I approached, Ian was the first to respond, almost immediately and took the time to listen to everything I was experiencing and feeling. I felt supported from the very first conversation, which is why I chose Spencer Shaw to represent me. The wider team, including Tashoi and Chenai, were consistently responsive and reassuring. Chenai guided me through the legalities of the settlement with clarity and patience, making a complex and emotional process feel somewhat more manageable. I would recommend Spencer Shaw Solicitors to anyone facing a challenging or distressing situation. Their compassion, professionalism and genuine care made a very difficult period much easier to navigate.

Legal experts tagged in
this review

Reply by profile image of Tashoi Reid

Tashoi Reid

Kerry, thank you so much for your kind feedback. We’re delighted to hear that you had a positive experience with us, it truly means a lot. Both Ian and Chenai also send their thanks and appreciation. Wishing you continued success in all your future endeavours. Best wishes, Tashoi Reid

0
Collected on: ReviewSolicitor collection source logo
Profile image of Sarah M

Sarah M

Verified
Employment

Great Team

I can admit I would be an annoying client (asking a lot of questions, querying information etc) but the team handled me and my issue extremely well. I was impressed. They were very efficient and professional and I wouldn’t hesitate to use them again - Tash and Chenai were fantastic and the service was overall excellent.

Legal experts tagged in
this review

Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much. We're thrilled to hear that you had a great experience with us. Your feedback means a lot. Chenai also extends her thanks. Wishing you continued success in all your future endeavours. Best wishes, Tashoi Reid

0
Collected on: ReviewSolicitor collection source logo
Profile image of MikeG

MikeG

Verified
Employment

Fast, efficient and thorough

I can't speak highly enough about Spencer Shaw. I heard about them from a recommendation from a friend of the family who is also a lawyer, and I must say the service was incredible. They were very responsive from the moment I first called them, the communication was excellent and so was the advice I received. They did a great job in translating the legal jargon into terms I could understand, and after speaking to their solicitor I felt far more confident in my situation.

Solicitors tagged in
this review

Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot.

0
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Profile image of Anonymous

Anonymous

Verified

Professional

Tashoi was very professional, always happy to give advice, will definitely use her again

Legal experts tagged in
this review

Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot.

0
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Profile image of Anonymous

Anonymous

Verified

Good Service

From the initial call I made to enquire, the service was friendly and fast. Was given an appointment next day and paperwork signed shortly after. The advice was thorough and delivered in a way that was easily understood.

Solicitors tagged in
this review

Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot.

0
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Other Reviews

Profile image of Omowunmi Olapade

Omowunmi Olapade

Omowunmi

I had a very positive experience with Spencer Shaw Solicitors. The service was efficient and reassuring throughout the process. Ian Jones was professional, knowledgeable, and guided me clearly at every stage, which made a potentially stressful situation much easier to navigate. I truly appreciated the support I received and would definitely recommend their services to anyone in need of expert legal advice.

Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot.

0
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Profile image of Network

Network

Network

Like the previous caller Stephanie Smith made note of, total waste of time, The Solicitor was telling me that in order for us to speak further she needed to merit assess my case and was completely condescending and arrogant on the phone, Telling me not to interrupt! because of a delay on the line,If you contact people to discuss business ensure you have some basic etiquette and empathy, I presume I’ll get a similar response as Stephanie did. This again was an employer grievance & potential tribunal case. Talk to people with a little bit of respect, you know who you are, You are dealing with people who are distressed,They are not Lawyers most of our discussion could have been pleasant but the manner in which you attacked means your communication style is unfit to talk to potential leads… Like I told you on the phone there is literally no need for you to contact me to speak to me like this and therefore do not contact me again, I’ll take my business elsewhere.

A representative from Spencer Shaw Solicitors Limited responded to this review

The purpose of our free initial call is to understand whether we can help with your matter and provide a quote for the work involved. This means that we do need to keep the conversation on topic. To advise on your matter we need to fully assess the evidence and circumstances, which means becoming a client of the firm. We are unable to provide free advice. We are very proud that a high proportion of our reviews say our team are friendly, empathetic, approachable and supportive. We also receive positive feedback about the individual solicitor you spoke to. We are sorry that we are not the right firm for you, but wish you all the best with your claim.

0
Collected on: Google collection source logo
Profile image of Nour

Nour

Employment

Nour

I was very impressed with the service provided by Ms. Nazia Khan and the firm. She took the time to explain each step of the process clearly and thoroughly, which brought me real peace of mind. I truly appreciated her professionalism, clarity, and efficiency. I am equally satisfied with the firm’s overall handling of my case and the responsiveness of her assistant, who was always prompt and helpful. I highly recommend both Ms. Khan and the firm, and I am sincerely grateful for their support throughout the process.

A representative from Spencer Shaw Solicitors Limited responded to this review

Thank you Nour! We are happy we could help. Best wishes.

0
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Profile image of Dan

Dan

Employment

Dan

I recently engaged with the team at Spencer Shaw and following my great experience, I have nothing but praise for them. I can't thank them enough for their service and wouldn't hesitate to recommend them to anyone.

A representative from Spencer Shaw Solicitors Limited responded to this review

Thank you Dan. It was a pleasure!

0
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Profile image of Stephanie

Stephanie

Stephanie

Waste of time. Called me at a time I’d specifically told them I wasn’t available, then were dismissive, patronising and unhelpful. Asked me what I wanted out of the call - legal advice, obviously? But instead I was told to go away, gather more information (but no directions as to what information they specifically needed me to gather) and to call back once I’d done that. No, I will be calling a different solicitors instead, one who actually acts like they want my business. ETA: The reply to this is nonsense. What exactly is the purpose of the initial call then, if not to explore whether your claim might have a legal basis worth pursuing? Furthermore, my claim was not 'hearsay'. I have email chains from my employer and other documented records of my issue. It also is not 'providing legal advice' to give me some general examples of what sort of further information it would be useful to provide to you - ACAS managed to do it over the phone. I also attempted to explain the relevant information and context but was basically told that making a claim would damage my working relationship with my employer. Well yes? But I don't think a good answer to 'I'm being mistreated, is this illegal?' is 'you should probably just put up with it in case the person mistreating you gets upset'. I really think you should try listening more before dismissing in the first 5 seconds.

A representative from Spencer Shaw Solicitors Limited responded to this review

Hi Stephanie, As our solicitor was unavailable at the time you requested, she chose to call you earlier than requested rather than leave you waiting longer. Although our solicitor did check it was a convenient time, we’re sorry to hear now that it was not. I understand that you wanted definitive answers, but we aren’t able to give legal advice on the free initial call. To provide advice, we would need to assess the relevant information and understand the context. As you did not have any formal information from your employer, and hearsay is not enough to base a claim on, we could only recommend that you request more information about the decision. How you go about this would depend upon your employer’s policies and response, and so our solicitor could not give you an exact process to follow. We are sorry that we did not meet your expectations, but it would be wrong to give definitive advice without being fully informed. We wish you well in resolving the matter.

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