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Spencer Shaw Solicitors Limited

4.6 | 22 Reviews 22 Reviews | Litigation M&A and Warranty Disputes
279 Total Company Reviews info icon Litigation M&A and Warranty Disputes | info icon 279 Total Company Reviews Litigation M&A and Warranty Disputes | info icon 279 Total Company Reviews

St Mary's House, 68 Harborne Park Road, Harborne, Birmingham, West Midlands, B17 0DH

Accepting new clients

St Mary's House, 68 Harborne Park Road, Harborne, Birmingham, West Midlands, B17 0DH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 644706

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Spencer Shaw Solicitors Limited |
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Spencer Shaw Solicitors Limited Review Scores & Client Satisfaction Overview

4.6
Excellent
90%
Value for
Money
86%
Success
Rate
86%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.5/5

Accreditations

Spencer Shaw Solicitors Limited are accredited by

The Law Society accreditation awarded to Spencer Shaw Solicitors Limited
Employment Lawyers Association accreditation awarded to Spencer Shaw Solicitors Limited

Description

Spencer Shaw Solicitors provide specialist employment law services and are recognised for quality, expertise and professionalism. Our goal is to advise you accurately and clearly in plain English so that you can make well-informed decisions with confidence. Employment law is a very emotive and complex field of law and we will support you throughout your matter, whether you are making a claim, defending one or looking for advice. We advise individuals, businesses of all sizes and HR departments. We won the Modern Law Client Care Award (firms of 1-25 employees) 2024, and Birmingham Law Society Law Firm of the Year (1-49 employees) 2025. We have also been shortlisted at the Lexis Nexis Awards and Legal Business Awards. We are located in Birmingham and deal with clients anywhere in England and Wales.

Rankings by area of expertise

The rankings below show the areas of expertise that Spencer Shaw Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Spencer Shaw Solicitors Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
15% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Spencer Shaw Solicitors Limited are accredited by

The Law Society accreditation awarded to Spencer Shaw Solicitors Limited
Employment Lawyers Association accreditation awarded to Spencer Shaw Solicitors Limited

Description

Spencer Shaw Solicitors provide specialist employment law services and are recognised for quality, expertise and professionalism. Our goal is to advise you accurately and clearly in plain English so that you can make well-informed decisions with confidence. Employment law is a very emotive and complex field of law and we will support you throughout your matter, whether you are making a claim, defending one or looking for advice. We advise individuals, businesses of all sizes and HR departments. We won the Modern Law Client Care Award (firms of 1-25 employees) 2024, and Birmingham Law Society Law Firm of the Year (1-49 employees) 2025. We have also been shortlisted at the Lexis Nexis Awards and Legal Business Awards. We are located in Birmingham and deal with clients anywhere in England and Wales.

Rankings by area of expertise

The rankings below show the areas of expertise that Spencer Shaw Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Employment

Extremely fast response!

"They answered the phone within one ring(!), they were helpful and friendly, and they sent a client agreement for me to sign within about 20 minutes. They made it very clear that they valued my business, and myself as a client."

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Profile image of Sean

Sean

Verified
Employment

Conduct Investigation / Post-dismissal complaint support

"We have recently, reluctantly, had to dismiss two members of our team and could not have wished for a more supportive team. Ian, Nazia, Tashoi & Holly have all been extremely helpful. With their support we achieved what we felt was a fair outcome for all parties in a timely manner. "

Legal experts tagged in
this review

Meet the team of Spencer Shaw Solicitors Limited

Meet the team of Spencer Shaw Solicitors Limited

Contact & Locations - Spencer Shaw Solicitors Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00 (Open)
Saturday (Closed)
Sunday (Closed)

St Mary's House, 68 Harborne Park Road, Harborne, Birmingham, West Midlands, B17 0DH

Reviews

4.6 /5 22 Reviews
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Clients say

What clients say about Spencer Shaw Solicitors Limited

Specialists in employment law and settlement/ redundancy matters, the firm is praised for clear, practical legal expertise, strategic negotiation and swift, effective outcomes. Clients value responsive, efficient service, plain-language explanations and thorough, organised case management. Highly commended soft skills include professionalism, empathy, patience, directness, calm reassurance and a friendly, human touch that reduces client stress and builds confidence.

very responsive
clear communication
professional staff
knowledgeable advice
explains simply
efficient service
supportive approach
proactive updates
fast appointments
human touch

ReviewSolicitors Review List

Profile image of Chloe Wharton

Chloe Wharton

Verified

Nazia Khan Review

Working with Nazia was an exceptional experience from start to finish. From our very first interaction, it was clear that she possesses not only a deep and sophisticated understanding of employment law, but also the rare ability to apply that knowledge with precision and strategic clarity. What truly sets Nazia apart is her direct and assertive approach. She communicates with confidence and purpose, never obscuring the realities of a situation, yet always doing so in a way that is constructive and empowering. Her clarity of thought and decisiveness inspired immediate trust — I always felt that my case was being handled with both intellectual rigour and practical insight. Nazia demonstrated an impressive ability to anticipate the opposing side’s position and respond with well-judged, persuasive arguments. Her assertiveness was not just a personal trait, but a highly effective professional tool; she negotiated firmly and intelligently, ensuring that my position was taken seriously at every stage. Thanks to her expertise and strategic handling, my employer chose to settle before the matter reached tribunal — a result that speaks volumes about her capability and reputation. Throughout the process, she remained composed, focused, and unwavering in her commitment to achieving the best possible outcome. I would not hesitate to recommend Nazia to anyone seeking a solicitor who combines sharp legal acumen with a confident, forthright, and highly effective approach.

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Reply by profile image of Tashoi Reid

Tashoi Reid

Chloe, thank you so much for your kind feedback. We’re delighted to hear that you had a positive experience with us, it truly means a lot. Nazia also sends her thanks and appreciation. Wishing you continued success in all your future endeavours. Best wishes, Tashoi Reid

0
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Anonymous

Verified
Employment

Brilliant Services

This is my second time to use Spencer Shaw's services. They have helped us brilliantly to win the case at the end. Very impressive.

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Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much. We're thrilled to hear that you had a great experience with us again. Your feedback means a lot. Nazia also extends her thanks. Wishing you continued success in all your future endeavours. Best wishes, Tashoi Reid

0
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Tahmina,

Verified
Employment

Professional and clear

Felicity provided excellent support throughout my case. She was clear, professional, and ensured I understood every step. She stood up for my interests, explained my options thoroughly, and helped me achieve the outcome I wanted. I felt confident knowing she was managing my case.

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Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much. We're thrilled to hear that you had a great experience with us. Your feedback means a lot. Felicity also extends her thanks. Wishing you continued success in all your future endeavours. Best wishes, Tashoi Reid

0
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Anonymous

Verified
Employment

Legal and common sense

A pleasure to report attention to detail and ongoing support for a very satisfied client .

Solicitors tagged in
this review

Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot.

0
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Anonymous

Verified

Not worth it

Pros: Pleasant and approachable staff. Cons: Lack attention to details of individual cases, which is exactly what a client pays for; specific case-based advice. I had much more success receiving free legal advice on reputable websites, which were far more informative and helpful than the over-priced legal advice I received. You would expect paid legal advice to be tailored to your specific case and any points for further investigation to be highlighted. I don’t believe all the documents I sent over were meticulously scrutinised, seems it may have been a rushed job as I raised notable points my legal advisor has not noticed. My first time paying for legal advice in a time of need and I was surprised at the quality unfortunately. My own research proved more effective when liaising with the opposite party.

Legal experts tagged in
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A representative from Spencer Shaw Solicitors Limited responded to this review

We are disappointed to hear this. As you have not made direct contact with us before leaving a review or left any contact details, we have not had chance to address your concerns. We're glad you found our staff pleasant, and can promise that our work is tailored to the individual situation. We can only advise on what the law says, but we know it can be disappointing if the advice is not what you were hoping to hear. If you have concerns, the best way to resolve them is to contact us directly. Please email enquiries@spencershaw.co.uk and we'll be happy to look into the issue.

1
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Other Reviews

Profile image of Network

Network

Network

Like the previous caller Stephanie Smith made note of, total waste of time, The Solicitor was telling me that in order for us to speak further she needed to merit assess my case and was completely condescending and arrogant on the phone, Telling me not to interrupt! because of a delay on the line,If you contact people to discuss business ensure you have some basic etiquette and empathy, I presume I’ll get a similar response as Stephanie did. This again was an employer grievance & potential tribunal case. Talk to people with a little bit of respect, you know who you are, You are dealing with people who are distressed,They are not Lawyers most of our discussion could have been pleasant but the manner in which you attacked means your communication style is unfit to talk to potential leads… Like I told you on the phone there is literally no need for you to contact me to speak to me like this and therefore do not contact me again, I’ll take my business elsewhere.

A representative from Spencer Shaw Solicitors Limited responded to this review

The purpose of our free initial call is to understand whether we can help with your matter and provide a quote for the work involved. This means that we do need to keep the conversation on topic. To advise on your matter we need to fully assess the evidence and circumstances, which means becoming a client of the firm. We are unable to provide free advice. We are very proud that a high proportion of our reviews say our team are friendly, empathetic, approachable and supportive. We also receive positive feedback about the individual solicitor you spoke to. We are sorry that we are not the right firm for you, but wish you all the best with your claim.

0
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S

A client

It took less than a minute to get a response from my web query and another one hour to get an approved settlement offer. You can not find a more efficient, competent and professional company to deal with your legal matters.

A representative from Spencer Shaw Solicitors Limited responded to this review

Thank you for your review. We were happy to be able to help resolve your matter. Best wishes.

0
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Reviews

4.8 /5 279 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Spencer Shaw Solicitors Limited

Specialists in employment law and settlement/ redundancy matters, the firm is praised for clear, practical legal expertise, strategic negotiation and swift, effective outcomes. Clients value responsive, efficient service, plain-language explanations and thorough, organised case management. Highly commended soft skills include professionalism, empathy, patience, directness, calm reassurance and a friendly, human touch that reduces client stress and builds confidence.

very responsive
clear communication
professional staff
knowledgeable advice
explains simply
efficient service
supportive approach
proactive updates
fast appointments
human touch

ReviewSolicitors Review List

Profile image of MikeG

MikeG

Verified
Employment

Fast, efficient and thorough

I can't speak highly enough about Spencer Shaw. I heard about them from a recommendation from a friend of the family who is also a lawyer, and I must say the service was incredible. They were very responsive from the moment I first called them, the communication was excellent and so was the advice I received. They did a great job in translating the legal jargon into terms I could understand, and after speaking to their solicitor I felt far more confident in my situation.

Solicitors tagged in
this review

Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot.

0
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Profile image of Anonymous

Anonymous

Verified

Professional

Tashoi was very professional, always happy to give advice, will definitely use her again

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Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot.

0
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Profile image of Anonymous

Anonymous

Verified

Good Service

From the initial call I made to enquire, the service was friendly and fast. Was given an appointment next day and paperwork signed shortly after. The advice was thorough and delivered in a way that was easily understood.

Solicitors tagged in
this review

Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot.

0
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Claudia Stancalie

Verified

very professional

I called for advice and was contacted back by Ms Felicity Price,one of their top solicitors.She was ever so polite and patient.She listened to my whole story and looked through my documents,then was upfront with her findings and presented me with all options of going forward. Although I only needed advice at the time,I would most definitely use their support in the future,as they also come highly recommended to me.

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Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much. We're thrilled to hear that you had a great experience with us. Your feedback means a lot. Felicity also extends her thanks. Wishing you continued success in all your future endeavours. Best wishes, Tashoi Reid

0
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Profile image of anonymous

anonymous

Excellent Professional Service

I had a very positive experience with Spencer Shaw Solicitors. The service was efficient and reassuring throughout the process. Ian Jones was professional, knowledgeable, and guided me clearly at every stage, which made a potentially stressful situation much easier to navigate. I truly appreciated the support I received and would definitely recommend their services to anyone in need of expert legal advice.

Solicitors tagged in
this review

Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot.

0
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Other Reviews

Profile image of Omowunmi Olapade

Omowunmi Olapade

Omowunmi

I had a very positive experience with Spencer Shaw Solicitors. The service was efficient and reassuring throughout the process. Ian Jones was professional, knowledgeable, and guided me clearly at every stage, which made a potentially stressful situation much easier to navigate. I truly appreciated the support I received and would definitely recommend their services to anyone in need of expert legal advice.

Reply by profile image of Tashoi Reid

Tashoi Reid

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot.

0
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Profile image of Network

Network

Network

Like the previous caller Stephanie Smith made note of, total waste of time, The Solicitor was telling me that in order for us to speak further she needed to merit assess my case and was completely condescending and arrogant on the phone, Telling me not to interrupt! because of a delay on the line,If you contact people to discuss business ensure you have some basic etiquette and empathy, I presume I’ll get a similar response as Stephanie did. This again was an employer grievance & potential tribunal case. Talk to people with a little bit of respect, you know who you are, You are dealing with people who are distressed,They are not Lawyers most of our discussion could have been pleasant but the manner in which you attacked means your communication style is unfit to talk to potential leads… Like I told you on the phone there is literally no need for you to contact me to speak to me like this and therefore do not contact me again, I’ll take my business elsewhere.

A representative from Spencer Shaw Solicitors Limited responded to this review

The purpose of our free initial call is to understand whether we can help with your matter and provide a quote for the work involved. This means that we do need to keep the conversation on topic. To advise on your matter we need to fully assess the evidence and circumstances, which means becoming a client of the firm. We are unable to provide free advice. We are very proud that a high proportion of our reviews say our team are friendly, empathetic, approachable and supportive. We also receive positive feedback about the individual solicitor you spoke to. We are sorry that we are not the right firm for you, but wish you all the best with your claim.

0
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Profile image of Nour

Nour

Employment

Nour

I was very impressed with the service provided by Ms. Nazia Khan and the firm. She took the time to explain each step of the process clearly and thoroughly, which brought me real peace of mind. I truly appreciated her professionalism, clarity, and efficiency. I am equally satisfied with the firm’s overall handling of my case and the responsiveness of her assistant, who was always prompt and helpful. I highly recommend both Ms. Khan and the firm, and I am sincerely grateful for their support throughout the process.

A representative from Spencer Shaw Solicitors Limited responded to this review

Thank you Nour! We are happy we could help. Best wishes.

0
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Profile image of Dan

Dan

Employment

Dan

I recently engaged with the team at Spencer Shaw and following my great experience, I have nothing but praise for them. I can't thank them enough for their service and wouldn't hesitate to recommend them to anyone.

A representative from Spencer Shaw Solicitors Limited responded to this review

Thank you Dan. It was a pleasure!

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Stephanie

Stephanie

Waste of time. Called me at a time I’d specifically told them I wasn’t available, then were dismissive, patronising and unhelpful. Asked me what I wanted out of the call - legal advice, obviously? But instead I was told to go away, gather more information (but no directions as to what information they specifically needed me to gather) and to call back once I’d done that. No, I will be calling a different solicitors instead, one who actually acts like they want my business.

A representative from Spencer Shaw Solicitors Limited responded to this review

Hi Stephanie, As our solicitor was unavailable at the time you requested, she chose to call you earlier than requested rather than leave you waiting longer. Although our solicitor did check it was a convenient time, we’re sorry to hear now that it was not. I understand that you wanted definitive answers, but we aren’t able to give legal advice on the free initial call. To provide advice, we would need to assess the relevant information and understand the context. As you did not have any formal information from your employer, and hearsay is not enough to base a claim on, we could only recommend that you request more information about the decision. How you go about this would depend upon your employer’s policies and response, and so our solicitor could not give you an exact process to follow. We are sorry that we did not meet your expectations, but it would be wrong to give definitive advice without being fully informed. We wish you well in resolving the matter.

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