Matter Type:
Disputed Probate
TRACEY
Collected on:
Retained services
I retained Mr Gilbey services and at the initial meeting he stated he charged £120 an hour. He later denied this and charged £280 an hour. As I had no proof and had left the country I had no choice but to continue. Do not trust this man and make sure you get a written quote prior to retaining his services.
A representative from Eatons responded to this review on 29 April, 2025:
Dear Tracy, Thank you for taking the time to share your thoughts. We genuinely appreciate feedback as it helps us improve our services. However, I believe your review is unfair to Steven and there may have been some misunderstandings in your review that I would like to address. Timeline of Events 1. Initial Instruction in February 2024 You instructed us in February 2024, and we commenced work based on your specific requirements and expectations. 2. Clarification from Steven In February 2024, Steven sent a letter to you to clarify any misunderstandings regarding his fee. This communication was intended to address any concerns and ensure you felt informed throughout the process. 3. Continued Instruction Despite any initial confusion, you continued to instruct us, suggesting a mutual understanding of the services provided. 4. Consistent Payment You continued to pay the bills without any queries, which indicated your satisfaction with our services. Had there been any issues, we would have appreciated the opportunity to address them at that time. Given the timeline and continued engagement, it is surprising to receive a review expressing dissatisfaction without prior queries. We are committed to resolving any concerns you may have and would have welcomed the chance to discuss them earlier. Please feel free to reach out to us directly so we can address any unresolved issues promptly. Thank you for your understanding and cooperation.
Was this review helpful?
