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How Thornton Jones Solicitors Compares

Value for money

This firm - 96%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thornton Jones Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thornton Jones Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%
Overpriced 2%
About Right 95%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thornton Jones Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thornton Jones Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thornton Jones Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    726
  • Very Good

    24
  • Average

    6
  • Poor

    0
  • Awful

    10

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Divorce

Anonymous

April 14, 2024

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Collected on:

Divorce

Made a difficult situation alot easier and less acrimonious. Was a lot more expensive and a lot longer than hanticipated but they were very accommodating about allowing me to pay at the end from my settlement

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Anonymous

April 05, 2024

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Really happy with the service

Great communication throughout, friendly and reliable. Really happy with the service.

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Anonymous

April 05, 2024

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Excellent servicd

Good communication throughout the sale of my house process, excellent service. Would definitely use again.

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Michael Ries

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Michael Ries

April 04, 2024

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Excellent prompt service throughout

Holly Balance was genuinely excellent. Holly answered all my emails quickly and gave clear answers. Holly helped each step of the way. This is exactly what you want from a Solicitors.

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Michael Ries

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Michael Ries

April 04, 2024

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Excellent service throughout

Zanna Bain-Calladine was simply exceptional. Zanna replied to all my emails extremely promptly and gave clear answers. Zanna really helped every step of the way with the purchase and equity transfer. I was genuinely impressed.

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Barry Latham

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This review has been left by a verified client who used Thornton Jones Solicitors.

Barry Latham

March 20, 2024

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SEVERAL YEARS OF EXCELLENT SERVICE

My wife and I, together with our daughter and two sons, have engaged Thornton Jones to provide services on a number of occasions, including Will writing, Divorce proceedings, Powers of Attorney preparation and, most recently, as joint Executors for the Estate of a close friend.

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John F

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

John F

March 18, 2024

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Professional

Straight forward with fixed fees.
Easy to complete all paperwork online and track progress.

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John Barker

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

John Barker

March 13, 2024

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Solicitors you can rely on

Professional company with first class friendly service, the solicitor dealing with our requirements had great knowledge of our requirements making it an easy journey.

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Dawn Thompson

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Dawn Thompson

February 21, 2024

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Collected on:

Southlands Court

Professional and courteous, prompt action an replies, wouldn't hesitate to use again and have already recommended on

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Dawn Thompson

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Dawn Thompson

February 21, 2024

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Collected on:

Southlands Court

Professional and courteous, answered queries same day, portal easier to use than last time. Good experience would an have recommended Jessica

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Reviews collected from

Diane

Diane

April 11, 2024

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Diane

I chose Thornton Jones to act in my purchase from looking at their reviews. They didn't disappoint, smooth process and the app is updated straight away from initial conversation to completion.
Jess and Natalie were both fantastic with communication and answering any queries i had and it never felt i was being a nuisance! Would definitely use this firm again and highly recommend to others.

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tom

tom

April 03, 2024

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tom

Excellent service from start to finish 5 stars

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Amanda

Amanda

March 28, 2024

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Amanda

I would highly recommend. Jessica and Natalie provided a very fast and efficient service. Been paperless, using an app made this a very quick and easy process.

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Denise

Denise

March 27, 2024

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Denise

We were originally with Kings solicitors but transferred to Thornton jones by them. Our experience with Melanie and the team has been positive. We explained to Melanie what we thought we wanted, she gave us options and choices and we arrived at a clear and easy solution, that achieve all our objectives to our best satisfaction. Melanie's help was greatly appreciated.

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Jade

Jade

March 23, 2024

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Jade

I have just used Thornton Jones to buy my first house and would highly recommend! Jessica and Natalie were both great they kept me informed and were at hand to explain some of the madess around buying a house its been stressful but at least I didn't have the stress of a pants solicitor. I had a terrible experience helping my gran sell her house with another local solicitor who would just ignore calls and emails for weeks whereas the commincation with Thornton Jones was great!!

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Reviews collected from

Penelope

Matter Type:

Residential Conveyancing

Penelope

April 12, 2024

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Penelope's experience...

I cannot thank Zanna and Holly enough. From start to finish I felt informed fully on what was happening and was kept up to date every step of the way.
As this is the first house I have purchased I was unsure of the process but it was broken down for me and made simple without the condescending manner I have been met with previously with other companies.
I would 100% recommend Thornton Jones. Their fees are transparent and I was made aware of these before starting the process. Professional women from start to finish.

Thanks again
Penelope

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Jack

Matter Type:

Residential Conveyancing

Jack

December 20, 2023

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Jack's experience...

The app was brilliant, the company was very easy to get in contact with. The team were very polite and professional. Will be using in the future.

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Charley

Matter Type:

Residential Conveyancing

Charley

October 30, 2023

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Charley's experience...

The team at Thortons have been great

They were very quick to respond, thorough and knowledgable. I would recommend to anyone. Thank you !

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Lorna

Matter Type:

Residential Conveyancing

Lorna

January 18, 2023

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Lorna's experience...

So happy I decided to go with Thornton Jones. Jess has been fantastic and would use her services again should I need them. I’ve heard so many horror stories and glad I didn’t experience this with TJ.

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Julie

Matter Type:

Residential Conveyancing

Julie

January 18, 2023

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Julie's experience...

Excellent service from start to finish kept well informed throughout. I felt that the app was simple and easy to use and informative.

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Thornton Jones Solicitors are accredited by

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Child Access
    • Child Arrangements Following Divorce
    • Child Law
    • Child Maintenance
    • Child contact
    • Children
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce Mediation
    • Family Mediation
    • Family law
    • Fixed Fee Divorce
    • Grandparents' Rights
    • Lasting power of attorney
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Unmarried Couples' Rights
  • Housing & Property
    • Declarations of trusts
    • Investment and buy to let properties
    • Leasehold properties
    • New home purchases and sales
    • Purchase and Sale
    • Remortgaging
    • Residential Conveyancing
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills
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