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How Thornton Jones Solicitors Compares

Value for money

This firm - 96%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thornton Jones Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thornton Jones Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%
Overpriced 2%
About Right 96%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thornton Jones Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thornton Jones Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thornton Jones Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    800
  • Very Good

    25
  • Average

    8
  • Poor

    1
  • Awful

    11

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Joanne Gibson

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Joanne Gibson

July 17, 2024

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Collected on:

Excellent service

Zanna and her assistant Holly have recently dealt with my sale and purchase. The whole process was seamless and stress free. I was so impressed with how the matter was dealt with. The sale and purchase were progressed as quickly as possible and I was regularly kept updated. I will definitely be recommending Thornton Jones Solicitors. Thank you Zanna and Holly!

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Tilly-Fleur

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Tilly-Fleur

July 07, 2024

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No complaints!

Zanna and Holly were extremely helpful and as first time buyers, we're really accommodating to our (large amount of) questions. No complaints at all - thank you so much!

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Chloe Thomson

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Chloe Thomson

July 05, 2024

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Absolutely fantastic!

Recently used Thornton Jones solicitors to both sell my house and purchase a new build. We were looked after by Jessica Taylor and Natalie Byers Nolan and I seriously can't recommend them enough. Really quick and efficient service, always available via phone or email, they have been fantastic!
Highly recommend and definitely be using them again in the future.

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Angela struk

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Angela struk

July 03, 2024

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Great service

Natalie was involved in our house purchase along with Jess. We found her to be very approachable and efficient when d was lung with our inquiries.

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Angela struk

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Angela struk

July 03, 2024

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Great service

This is the third time we have used the services of Jess. We come back because of the excellent service she provides. We find her to be extremely efficient and very accessible if we have any questions.

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Scott

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Scott

June 25, 2024

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Collected on:

Customer Experience

Sam and Pheadra did a fantastic job for us. Services levels were brilliant, we were kept fully up to date at all times and our queries were responded to very promptly. I wouldn’t hesitate to use their service again and would highly recommend them to both friends and family.

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Anonymous

June 24, 2024

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Collected on:

Property Sale

Professional service with prompt responses throughout the process.

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Anonymous

June 24, 2024

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Collected on:

Property Sale

Jessica was professional throughout the process keeping us updated at all times and handled any queries promptly.

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GP

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

GP

June 17, 2024

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Home sale and purchase

Excellent through out the sale and purchase of our new home, all emails answered promptly. Both our solicitors were approachable and efficient. I cannot fault the service they provided.
I would highly recommend using them again!

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Anonymous

June 14, 2024

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Excellent service

Sam was excellent throughout the whole thing, nothing I asked was too much and there was no such thing as a silly question. Everything was explained clearly and fully. I received regular detailed updates on what’s happening and what the next step was. Would definitely recommend Sam.

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Reviews collected from

Esther

Esther

July 17, 2024

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Esther

I cant recommend this law firm enough. They have been absolure pleasure to deal with them. Super efficient, friendly and helpful staff who made a difficult process (at a difficult time) super easy and fast. I will ensure to use them again for anything in the future and would advise anyone to do the same!

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Priscilla

Priscilla

July 16, 2024

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Priscilla

Natalie and Jessica were both very professional and friendly. They enabled me to meet the timelines by the developer by being prompt with communication. I had a good experience with them

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Nigel

Matter Type:

Residential Conveyancing

Nigel

July 08, 2024

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Nigel

Jessica and natalie were very helpful and kept me in the know of the sale of my property and also the reception staff was also very helpful ,I would recommend them no problem.

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Chloe

Matter Type:

Residential Conveyancing

Chloe

July 05, 2024

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Chloe

Recently used Thornton Jones Solicitors with Jessica Taylor and Natalie Byers Nolan assisting ourselves to both sell our house and purchase a new build.
I would highly recommend Jess and Natalie, they have been fantastic!
Incredibly quick and efficient, available for calls and emails with any questions, they couldn't have done more.
I have already passed their details to friends and family.
Thank you again guys!

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Jessica

Matter Type:

Residential Conveyancing

Jessica

July 01, 2024

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Jessica

Great experience with Thornton Jones Solicitors. They kept us up to date on all changes of our case and answered our questions promptly and clearly. The app was also super helpful to keep up to date on the process. Jess & Natalie were really helpful throughout the process. The overall experience was very positive and I would definitely recommend Thornton Jones! Thanks again to the team.

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Reviews collected from

Rhys

Matter Type:

Residential Conveyancing

Rhys

July 24, 2024

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Rhys's experience...

Initially dealt with Zanna and Holly. Zanna was initially rather abrupt and came across rude in some emails where we were asking questions as first time buyers. Holly didn’t seem to know the difference between £1,000 & £10,000 which was a bit concerning. Felt there was a lack of communication and we were initially given a timeline of 8-10 weeks which stretched to 15 weeks (initially instructed on 31/3 and completed 19/7). Wouldn’t recommend or use again.

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Claire

Matter Type:

Residential Conveyancing

Claire

July 11, 2024

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Claire's experience...

Thank you for being very professional yet approachable and always responding to queries in a timely manor.

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Jane

Matter Type:

Residential Conveyancing

Jane

May 17, 2024

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Jane's experience...

Brilliant correspondence, helpful and quick

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Lyndsay

Matter Type:

Residential Conveyancing

Lyndsay

May 06, 2024

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Lyndsay's experience...

Fantastic service from Zanna and Holly, thank you!

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Thornton Jones Solicitors are accredited by

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Child Access
    • Child Arrangements Following Divorce
    • Child Law
    • Child Maintenance
    • Child contact
    • Children
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce Mediation
    • Family Mediation
    • Family law
    • Fixed Fee Divorce
    • Grandparents' Rights
    • Lasting power of attorney
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Unmarried Couples' Rights
  • Housing & Property
    • Declarations of trusts
    • Investment and buy to let properties
    • Leasehold properties
    • New home purchases and sales
    • Purchase and Sale
    • Remortgaging
    • Residential Conveyancing
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills
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