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How Thornton Jones Solicitors Compares

Value for money

This firm - 96%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thornton Jones Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thornton Jones Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%
Overpriced 2%
About Right 95%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thornton Jones Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thornton Jones Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thornton Jones Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    800
  • Very Good

    25
  • Average

    8
  • Poor

    1
  • Awful

    11

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Margaret Firth

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Margaret Firth

July 25, 2024

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Advise on Prenuptial Agreement

I recently had the pleasure of working with Shelley on a prenuptial agreement, and I cannot recommend her highly enough. From our very first meeting, Shelley's professionalism, expertise, and genuine care for her clients were abundantly clear. She took the time to thoroughly understand my situation, patiently answered all my questions, and provided invaluable advice that made a potentially stressful process seamless and straightforward.

Shelley's attention to detail and comprehensive knowledge of family law instilled confidence in me throughout the entire process. She ensured that every aspect of the agreement was meticulously addressed, leaving no room for ambiguity or misunderstanding. Her ability to explain complex legal concepts in an accessible and reassuring manner was particularly impressive and greatly appreciated.

What truly sets Shelley apart is her empathetic and personable approach. She balanced the legal intricacies with a compassionate understanding of the emotional elements involved, making me feel supported and respected at every step. Shelley's dedication to achieving the best possible outcome for her clients is evident, and I am incredibly grateful for her exceptional service.

If you are in need of a solicitor for a prenuptial agreement or any other legal matter, look no further than Shelley. Her unparalleled expertise, coupled with her caring and attentive nature, make her an outstanding choice. Thank you, Shelley, for your remarkable guidance and support!

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Thomas Brown

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Thomas Brown

July 23, 2024

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Excellent service whilst selling and buying a property

Selling and buying properties can be one of the most stressful things you can experience. The sell of the property did encounter problems which created stress, however Alison and Rachelle managed the sell with incredible patience and professionality. I have found sometimes that solicitors can be a bit difficult to reach, however Alison and Rachelle were very easy to reach whenever there was a query or a snag. They responded to emails almost immediately and often followed up with phone calls, which helped answering questions much easier.
I would recommend this service very strongly to anyone buying and/or selling a property.
Thank you Alison and Rachelle.

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Ryan Taylor

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Children

Ryan Taylor

July 05, 2024

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Excellent service

I used Thornton Jones for court case to obtain a live with order for my two daughters
I was allocated Arooji as my solicitor
She was lovely, gave advice when needed, and guided me as the best route to take.
With Arooji’s help the girls are safe now and I have them full time can’t thank her enough for all she has done

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Miles Magauran

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Family law

Miles Magauran

June 27, 2024

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Collected on:

Children Act

I contacted Thornton Jones under a recommendation, they have been able to help me every stage of the way. it has been a long drawn out process but have managed to get to a solution. I am still awaiting resolution from the courts but this is out of there hands.

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Ilene morrall

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Wills

Ilene morrall

June 16, 2024

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Will etc

Very helpful and everyone was very friendly

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Annette Shaw

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Wills

Annette Shaw

June 10, 2024

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Excellent service

Friendly and professional .
All questions answered and good clear advice given . The service was excellent from beginning to end . Thank you all.

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Rebecca Summerton

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Family law

Rebecca Summerton

June 06, 2024

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Collected on:

Transfer

I dealt with Shelley at Thorntons regarding a transfer of equity. Shelley was excellent throughout such a stressful time. Shelley was quick at responding to emails and returning my phone calls within a few days. I would highly recommend Thornton Jones to anyone. Thank you again Shelley.

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Probate

Anonymous

May 24, 2024

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Probate Performance

We employed Thornton Jones to carry out the probate process for my uncle’s estate as it was not a straightforward matter. Initially we were unhappy with the service as the appointed case solicitor left the firm and the replacement was also not able to give sufficient time/attention to the matter. However, following our complaint, Liz Fyfe took charge of the case and from then on we were very pleased with how things were handled and the eventual outcome. Liz gave very clear and wise counsel, always ensuring we were aware of possible consequences of the decisions we made. In addition, she and her assistant Ellie, were always approachable, helpful and friendly. They made a difficult and stressful period much more manageable.

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Derek Harrison

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Probate

Derek Harrison

May 23, 2024

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Collected on:

Obtaining probate

Always attended to my queries in a very timely manner. Always courteous and professional. Very precise and efficient work. Would not hesitate to recommend.

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Michael Lee

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This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Trusts

Michael Lee

May 22, 2024

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Collected on:

Pensions/Trusts

Having made a decision to re write our pensions and also cancel the trusts we had in place we met with Melanie Pickering.Explaining our wishes was probably the most input we had to make. From that point on wards she made ever thing easy to understand, explaining the next steps in layman terms.
We would highly recommend her and the team at Thornton Jones without hesitation.

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Reviews collected from

Julie

Matter Type:

Family law

Julie

July 05, 2024

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Julie

We used Thornton Jones for a live with order for my granddaughters. From start to finish Arooji was lovely, thoughtful and advised us on the whole situation. She was always available if we needed her for any advice. I would highly recommend both the solicitors and especially Arooji

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Andrew

Matter Type:

Family law

Andrew

June 21, 2024

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Andrew

Arooj was extremely helpful throughout the case and always on hand to offer advice when needed. I would highly recommend.

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Gaz

Matter Type:

Family law

Gaz

June 15, 2024

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Gaz

Personally I wouldn’t use these at all, especially not for a child case matter. Don’t really do anything apart from take money. Around 4k for nothing. Didn’t even send the solicitor we were dealing with to a court hearing without much notice then miscommunicated on other hearings. Communication was very poor throughout. Not sure what they actually did apart from adding more stress. Avoid.

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james

Matter Type:

Residential Conveyancing

james

May 27, 2024

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james

A big thank you to Claire and Robyn who dealt with a house sale on behalf of myself and a ex partner.
They had a tedious of working between us and also on top of that a very slow and lacking conveyance solicitor of the buyers who made it almost impossible to be patient with.
All throughout the process we were both kept up to date and the girls made nothing less than all their efforts to move the sale along smoothly even with the buyers solicitor being useless at best.
They also made things clear to me in email or on the phone when there were things that didn’t make much sense (solicitor jargon) I couldn’t be any happier with all the work put in by Claire and Robyn.
If you need a conveyance solicitor Thornton Jones is the one to use and they will be my first call the next time I’m in need of a solicitor!
Thank you so much Claire ward and Robyn Grimbley, I wish you both all the best in the future and thank you for all your hard work!!

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Matty

Matty

May 16, 2024

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Matty

Rang, was given the option of "family" so I pressed 2, then asked the lady if I was in the right place and she had a very unprofessional manner about her. Then said "bye" in a very child-like manner, as if she was happy to get rid of someone looking for help. Poor.

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Reviews collected from

Arifa

Matter Type:

Residential Conveyancing

Arifa

May 01, 2024

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Arifa's experience...

I am very much satisfied with the way I was dealt during the process. I would really like to thank Robyn and Claire for their continual support. I will definitely refer my friends to Thornton and Jones.
Thank you once again.

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Charlotte

Matter Type:

Residential Conveyancing

Charlotte

April 25, 2024

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Charlotte's experience...

Quick and assertive . Transparent and very informative. Thank you.

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Jonathan

Matter Type:

Residential Conveyancing

Jonathan

March 28, 2024

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Jonathan's experience...

I have been delighted with the personable and professional way Claire and her team have completed the work. Thank you.

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Claire

Matter Type:

Residential Conveyancing

Claire

March 26, 2024

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Claire's experience...

Brilliant service. I have been so happy with everything and the speed of replies and work undertaken. Thank you Robyn and Claire!

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Thornton Jones Solicitors are accredited by

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Child Access
    • Child Arrangements Following Divorce
    • Child Law
    • Child Maintenance
    • Child contact
    • Children
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce Mediation
    • Family Mediation
    • Family law
    • Fixed Fee Divorce
    • Grandparents' Rights
    • Lasting power of attorney
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Unmarried Couples' Rights
  • Housing & Property
    • Declarations of trusts
    • Investment and buy to let properties
    • Leasehold properties
    • New home purchases and sales
    • Purchase and Sale
    • Remortgaging
    • Residential Conveyancing
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills
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