Simpson Millar Llp

I have used Simpson Milker twice now, both for property sale and purchase and i have been very impressed by their service. I see a lot of negativity on here, but honestly i will use them again should the need arise.

Shambolic and chaotic. They do not communicate and we would have lost our sale without the wonderful Carolyn Lowe in the Lancaster office who is their receptionist. They should be ashamed and embarrassed about the disorganised way they handled the decision to stop conveyancing, and their continuing appalling service.

Simpson Millar are the worst law firm in the UK. They have let hundreds if not thousands of clients down who were using their conveyancing department — please look at Trustpilot. Do not use this company — they are in breach of SRA code of conduct and do not have your best interests at heart.

This law firm failed to carry out work we instructed them to do on our behalf and of which they accepted payment - due to an incredibly short sighted decision by Greg the CEO to protect its clients from financial ruin myself and my partner now find ourselves on the verge of homelessness and we are now being completely blanked by the company! AVOID USING this company at all costs when there are far more competent alternatives around.

Trying to sell & buy a house through Simpson Millar, has been a nightmare. We have never been able to talk to our conveyancer - 3 weeks we have been waiting for a call back, and still nothing, after chasing daily. We have raised two complaints, both ignored. We are due to move in 2 weeks time, and still waiting to exchange. After a little research on the internet, it appears Simpson Millar are no longer doing Conveyancing, as of the 2nd Aug’22 - they have not informed us. We are now left with no idea if we will exchange contracts & move, or if we need to find a new conveyancer to finish the job, Simpson Millar aren’t going to - this will put us back weeks and cost us financially, as we try to move back dates of the move with our movers, and other services, let alone the impact to our buyer and vendor - disgusted by our treatment and the poor service. We have been promised today a call back within 4hrs from a partner, but yet again no call back. An awful experience and one that appears to be experienced by not only us.

Awful and abysmal service Conveyancing - I had to make an official complaint about the handling of my case. Not only had it taken an eternity to complete the simplest of cases but a lot of the time you have to be continually chasing Simpson Millar staff to get any action and despite signing up to a fixed fee rate, twice additional charges were attempted to be added. The original timescales of 4-8 weeks long passed, in fact it took over 6 months to be completed. Throughout my dealings with SM there was conflicting information, no information being passed on or staff communicating with each other and constantly having to clarify with them or find out what was happening with the case. At one point, 5 weeks passed without any work completed so an email to my case handler was sent, only to find out that she had left so I then contacted someone else, he had left the company too. Who was looking after my case? Throughout all the correspondences, emails and letters there were incorrect information which was very clear as already supplied previously several times, there is an important need to read the emails properly and get things correct but even this very basic of things they could not get right. After about 6-8 weeks I received an email saying “There was a re-organisation and be assured that all our staff will do everything to ensure a smooth handover of your file.” I then receive an email, which I am having to explain all of the situation again. This is not acceptable, why was there no handover of information so it just felt like back to Square 1 again but already a large amount of time has passed. Some of this information could have been supplied by me weeks earlier if they could be bothered to inform me but that didn’t happen, they just sat on the case and did nothing. It has been misinformation, mistakes, constant delays, constantly changing between staff and fed small pieces of information at a time rather than at once throughout. If I was a Director I would be embarrassed by the service you give your customers, just look on the TrustPilot reviews, there a loads of bad reviews complaining about your poor, abysmal, appalling service. I thought solicitors were supposed to be trustworthy, honest, show integrity, be transparent and reliable but unfortunately none of these qualities have been shown by SM. The extra pressure and stress they have caused is unacceptable and also cost me hundreds of pounds in lost interest and other costs because of constant delays. I instructed SM because of marketing lies, because you were a national company with a lot of expertise, a fixed fee with nothing else to pay on top and it could be completed very quickly. All are untrue, I’ve waited 6 months for completion, paid more for poor service when locally I could have saved £. The only “national” thing they are, is a national disgrace. Their level of incompetence knows no bounds, one of my most awful experiences of my life at an already very stressful time. I was completely mis-sold your services, promised lots and delivered little. This was an absolute, incompetent shambles.

Instructed Simpson Millar for the purchase of my new home. Mohammed Iqbal and Lucy Bell were very thorough and helpful! I would like to thank them for their advice and assistance with my conveyancing matter.

Cannot fault the service and professionalism given to us from start to finish of our transaction. Claire and Rhianne are a credit to the firm and were prompt in dealing with all actions and communication. I wouldn't hesitate to recommend or use them again in the future.

Excellent service Good communication Job well done From Mr and Mrs Brandon

I found Simpson Millar online as I combed through several solicitors/conveyancers in the run-on to buying my house. From the person at the reception desk to Helen Martin and her team who eventually handled my case, it was seamless! I approached them on 4th April, I completed and exchanged on 15th June!! Their speed of work and the professionalism applied were equal to none. Thanq guys 👍🏽 Highly recommended!