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Thatcher + Hallam Solicitors

4.8 | 96 Reviews 96 Reviews | Commercial Property
680 Total Company Reviews info icon Commercial Property | info icon 680 Total Company Reviews Commercial Property | info icon 680 Total Company Reviews

Island House, Midsomer Norton, Radstock, Bath and North East Somerset, BA3 2HJ

Accepting new clients

Island House, Midsomer Norton, Radstock, Bath and North East Somerset, BA3 2HJ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 559535

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Thatcher + Hallam Solicitors |

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Thatcher + Hallam Solicitors Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Thatcher + Hallam Solicitors are accredited by

Personal Injury accreditation awarded to Thatcher + Hallam Solicitors
The Law Society accreditation awarded to Thatcher + Hallam Solicitors
Conveyancing Quality Scheme accreditation awarded to Thatcher + Hallam Solicitors
Trading names:
Thatcher + Hallam LLP
Ames Kent trading name of Thatcher and Hallam

Description

We are a modern full service law firm, providing quality advice to individuals and businesses since 1770. We are proud to provide a friendly, efficient service with transparent and competitive pricing in a way that suits you, through face to face appointments, video appointments, via telephone, email and home visits. We provide legal aid funding within our family law department, and 'No win, no fee' funding within our Personal Injury and Medical Negligence departments. To find out more, visit our website or contact us by telephone, email or through our website to find out more or arrange an appointment.

Rankings by area of expertise

The rankings below show the areas of expertise that Thatcher + Hallam Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thatcher + Hallam Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Thatcher + Hallam Solicitors are accredited by

Personal Injury accreditation awarded to Thatcher + Hallam Solicitors
The Law Society accreditation awarded to Thatcher + Hallam Solicitors
Conveyancing Quality Scheme accreditation awarded to Thatcher + Hallam Solicitors
Trading names:
Thatcher + Hallam LLP
Ames Kent trading name of Thatcher and Hallam

Description

We are a modern full service law firm, providing quality advice to individuals and businesses since 1770. We are proud to provide a friendly, efficient service with transparent and competitive pricing in a way that suits you, through face to face appointments, video appointments, via telephone, email and home visits. We provide legal aid funding within our family law department, and 'No win, no fee' funding within our Personal Injury and Medical Negligence departments. To find out more, visit our website or contact us by telephone, email or through our website to find out more or arrange an appointment.

Rankings by area of expertise

The rankings below show the areas of expertise that Thatcher + Hallam Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Thatcher + Hallam Solicitors

Meet the team of Thatcher + Hallam Solicitors

Contact & Locations - Thatcher + Hallam Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00 (Open)
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Island House, Midsomer Norton, Radstock, Bath and North East Somerset, BA3 2HJ

Reviews

4.8 /5 96 Reviews
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Clients say

What clients say about Thatcher + Hallam Solicitors

The firm specialises in conveyancing, wills, trusts, probate and power of attorney work, offering clear legal and tax advice. Clients praise its professionalism, expertise, attention to detail and proactive case management. Valued soft skills include excellent communication, responsiveness, empathy, patience and a supportive, approachable manner that reduces stress and builds client confidence throughout transactions.

Great communication
Very supportive
Professional team
Proactive approach
Knowledgeable staff
Helpful explanations
Quick responses
Attention to detail
Friendly service
Efficient process

ReviewSolicitors Review List

Profile image of Federico Casarin

Federico Casarin

Verified

Professional service

Professional team with proactive approach. I felt in good hands throughout the process.

Legal experts tagged in
this review

Reply by profile image of Caroline Polder

Caroline Polder

Thank you for leaving a review. We are pleased that your experience has been a positive one and look forward to continuing to work with you on your matters.

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N Marsh

Verified

Conveyance/Sale of property

Jessica and her team were always helpful, friendly and professional during the whole conveyancing process, swiftly tackling any issues that arose along the way. All members of the T&H team, who were involved in our property sale, were able to ‘take the helm’ should any one of them be out of office (which meant that any potential delays in the process were avoided) I will certainly use Thatcher & Hallam for any future legal matters.

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Michael Smith

Verified

Sale of Apartment - Conveyance

Jessica and her support team have been very proactive in dealing with the sale of our late Mother’s apartment. Have kept us updated through the process and have always been available as and when needed. Thank you.

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Dan Lu

Verified

Great communication and professional advice

We’re recommended by our local estate agents as being quick, proactive and very professional which we found through our conveyancing process. Great at keeping us up to date with progress without being chased, easy to talk to over the phone with any questions we had. They came across as very experienced and knowledgeable the whole time and I’m glad that they put a partner to lead our case with assistants as well to speed everything along. Fees were clear from the beginning and later tasks that were quotes were very reasonable.

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Anonymous

Verified

Sale and purchase of property

Excellent service from start to finish. No questions or queries asked where ever an issue to be answered. Thank you for guiding us through the process. Would definitely use your services again

Legal experts tagged in
this review

Reply by profile image of Caroline Polder

Caroline Polder

Thank you for taking the time to leave a review. We appreciate it and are pleased that your experience was positive.

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Other Reviews

Profile image of Joseph Fort

Joseph Fort

Joseph

We were recommended Thatcher & Hallam for conveyancing by our estate agent. My partner contacted them to instruct them on a Thursday and didn’t receive a response until the following Tuesday. When they did reply, the response was unhelpful. A week later, we still hadn’t heard anything further, aside from a slightly snotty email saying they were busy and asking us not to contact them. Not a great impression. As of today, they still haven’t come back to confirm. As a result, our buyer was left waiting over a week for us simply to confirm basic conveyancer details for the memorandum of sale. This made us look disorganised and could easily have put our sale at risk. The estate agent who originally recommended them ultimately advised us to abort and go elsewhere. The new conveyancer they recommended replied and got it sorted within an hour - and even replied out of office hours. If they can’t be bothered to respond at the very start of the process, I dread to think how responsive they would be during the actual conveyancing. We also made it clear that we had another sale and a purchase coming up, so they’ve effectively lost out on two sales and a purchase due to being so slow, unprofessional and unresponsive in even getting themselves instructed. I’d strongly recommend avoiding them and choosing another firm that actually wants new conveyancing customers.

Dear Joseph, Thank you for your feedback. We are sorry to hear that your experience with our firm over the Bank Holiday period fell below expectations. We always aim to issue quotations promptly, however on rare occasions, delays can occur due to unforeseen staff absences. We have shared your feedback with the team and are reviewing our processes to help prevent similar delays in the future. We apologise for any inconvenience caused and appreciate your understanding. We hope you will consider using our services again in the future. Kind regards, Mitchell

0
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Profile image of Louise

Louise

Louise

Exceptional Service from Hayley Wakefield at Thatcher & Hallam Hayley was absolutely brilliant throughout what turned out to be a very long and stressful house sale and purchase. The process took over a year and nearly collapsed several times due to buyers dropping out and poor solicitors further down the chain, but Hayley was consistently excellent. She is professional, approachable, and explains everything in plain English, which made things so much easier to understand. Hayley always responded quickly and was at the end of the phone whenever I needed clarification or reassurance. Her calm, proactive approach kept everything moving when it could have fallen apart. I would highly recommend Hayley Wakefield to anyone seeking reliable and professional legal support for property transactions.

A representative from Thatcher + Hallam LLP responded to this review

Dear Louise, Thank you so much for your review for Hayley Wakefield. It is great to see that she was supportive and reassuring throughout your house sale and purchase. We hope you settle in well to your new home and we will pass your review on to Hayley. Kind regards, Thatcher + Hallam

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Su

A client

Very unsatisfactory service. No communication and that’s when someone is available. I definitely wouldn’t recommend this firm if you want conveyancing done

A representative from Thatcher + Hallam LLP responded to this review

Dear Su, We are very disappointed and concerned to hear of your experiences with our Firm which is not representative of how we conduct our work and general approach. Whilst the colleague mentioned has in any event left the Firm, we would welcome a discussion to understand what may have gone wrong and where we may need to improve. If you would like to take us up on the offer of such a discussion, please contact our Managing Partner George Persson on 01761409322 or gpersson@th-law.co.uk. Thank you. Thatcher + Hallam LLP

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Profile image of Jon

Jon

Housing & Property

Jon

Fast and thorough with some excellent advice along the way that saved us money and enabled us to to exchange and complete on our house purchase despite a long chain and difficult buyer ! Not planning on moving again for the next few years but when I do you will be my first call ! Thank You !

A representative from Thatcher + Hallam LLP responded to this review

Thanks very much for your feedback Jon - really pleased we could help you

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Chris

Housing & Property

Chris

Thatcher and Hallam were so great for our first time purchase. We had difficult sellers, a strange lease, problems with the address with the bank.. you name it, but T&H took us through, nice and calm (and set the other side straight!!). They also handled the estate agent who was putting lots of pressure on us really well too, which took pressure and anxiety off us. Great service which understood us and our priorities.

A representative from Thatcher + Hallam LLP responded to this review

Thanks for your review Chris - hope that you are now settling into your new home. Really pleased the team could help make the purchase that little bit less stressful for you

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Reviews

4.9 /5 680 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Thatcher + Hallam Solicitors

The firm specialises in conveyancing, wills, trusts, probate and power of attorney work, offering clear legal and tax advice. Clients praise its professionalism, expertise, attention to detail and proactive case management. Valued soft skills include excellent communication, responsiveness, empathy, patience and a supportive, approachable manner that reduces stress and builds client confidence throughout transactions.

Great communication
Very supportive
Professional team
Proactive approach
Knowledgeable staff
Helpful explanations
Quick responses
Attention to detail
Friendly service
Efficient process

ReviewSolicitors Review List

Profile image of Grahame W. N. Shannon

Grahame W. N. Shannon

Verified
Lasting Power of Attorney

Dealing with Power of Attorney

There are no comments recorded or attached to this feedback.

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this review

0
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Profile image of Anonymous

Anonymous

Verified

Sale of property

Great communication and verysupportive, which allowed the selling of the property to be achieved smoothly.

Legal experts tagged in
this review

Reply by profile image of Caroline Polder

Caroline Polder

Thank you for taking the time to leave a positive review; it is appreciated.

0
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Profile image of Federico Casarin

Federico Casarin

Verified

Professional service

Professional team with proactive approach. I felt in good hands throughout the process.

Legal experts tagged in
this review

Reply by profile image of Caroline Polder

Caroline Polder

Thank you for leaving a review. We are pleased that your experience has been a positive one and look forward to continuing to work with you on your matters.

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Profile image of Anne Evans

Anne Evans

Verified

Fantastic service

Caroline and her team were fantastic throughout the process. I would highly recommend them to anyone .

Legal experts tagged in
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Reply by profile image of Caroline Polder

Caroline Polder

Thank you Anne for taking the time to leave us a positive review. It is always a pleasure working with you and we wish you all the very best in the future.

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Profile image of Anonymous

Anonymous

Verified
Wills, Trusts & Probate

Will writing

Laura Ablett drafted my will in accordance with my instructions and took great care to ensure that all relevant matters were considered. She answered all of my questions and offered me some useful tax advice.

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Other Reviews

Profile image of S Hughes

S Hughes

A client

Lovely place, lovely people.

0
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Profile image of Joseph Fort

Joseph Fort

Joseph

We were recommended Thatcher & Hallam for conveyancing by our estate agent. My partner contacted them to instruct them on a Thursday and didn’t receive a response until the following Tuesday. When they did reply, the response was unhelpful. A week later, we still hadn’t heard anything further, aside from a slightly snotty email saying they were busy and asking us not to contact them. Not a great impression. As of today, they still haven’t come back to confirm. As a result, our buyer was left waiting over a week for us simply to confirm basic conveyancer details for the memorandum of sale. This made us look disorganised and could easily have put our sale at risk. The estate agent who originally recommended them ultimately advised us to abort and go elsewhere. The new conveyancer they recommended replied and got it sorted within an hour - and even replied out of office hours. If they can’t be bothered to respond at the very start of the process, I dread to think how responsive they would be during the actual conveyancing. We also made it clear that we had another sale and a purchase coming up, so they’ve effectively lost out on two sales and a purchase due to being so slow, unprofessional and unresponsive in even getting themselves instructed. I’d strongly recommend avoiding them and choosing another firm that actually wants new conveyancing customers.

Dear Joseph, Thank you for your feedback. We are sorry to hear that your experience with our firm over the Bank Holiday period fell below expectations. We always aim to issue quotations promptly, however on rare occasions, delays can occur due to unforeseen staff absences. We have shared your feedback with the team and are reviewing our processes to help prevent similar delays in the future. We apologise for any inconvenience caused and appreciate your understanding. We hope you will consider using our services again in the future. Kind regards, Mitchell

0
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Profile image of Laura Huggins (My Life As A Mummy)

Laura Huggins (My Life As A Mummy)

Laura

I rang to enquire about medical negligence as it was heavily advertised on their website. Receptionist unaware they offered this which was very concerning and gave me no confidence in using this company. It seems that they’ve gone very downhill since the 90’s when my family used them.

Dear Laura, Thank you for taking the time to leave a review, although we are of course concerned to hear of your experience. Our team of solicitors do handle medical negligence claims, and I would be grateful if you could reach out to my colleague James at jweller@th-law.co.uk for further information on this point. We would like to provide additional training to ensure that your experience is not repeated. Unfortunately, I am unable to locate your call in our call logs, and I would be grateful if you could email me at mfellingham@th-law.co.uk to discuss further. I hope that you will give us an opportunity to put this right and look forward to hearing from you. Kind regards, Mitchell

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Profile image of Louise

Louise

Louise

Exceptional Service from Hayley Wakefield at Thatcher & Hallam Hayley was absolutely brilliant throughout what turned out to be a very long and stressful house sale and purchase. The process took over a year and nearly collapsed several times due to buyers dropping out and poor solicitors further down the chain, but Hayley was consistently excellent. She is professional, approachable, and explains everything in plain English, which made things so much easier to understand. Hayley always responded quickly and was at the end of the phone whenever I needed clarification or reassurance. Her calm, proactive approach kept everything moving when it could have fallen apart. I would highly recommend Hayley Wakefield to anyone seeking reliable and professional legal support for property transactions.

A representative from Thatcher + Hallam LLP responded to this review

Dear Louise, Thank you so much for your review for Hayley Wakefield. It is great to see that she was supportive and reassuring throughout your house sale and purchase. We hope you settle in well to your new home and we will pass your review on to Hayley. Kind regards, Thatcher + Hallam

0
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Profile image of Karen

Karen

Karen

To, Mr James Weller, Annette, and all who dealt with my claim I would like to express my sincere gratitude for all your help, patience ,professionalism and understanding, I am now crying happy tears.😹😹

A representative from Thatcher + Hallam LLP responded to this review

Thank you Karen for your kind review. We have forwarded your review on to James and Annette. We are so pleased that the team were able to bring you such joy! Best wishes Thatcher + Hallam

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