It’s difficult to rate the service, as I only have one prior experience to compare this too.
However, as a customer, I felt uninformed and unable to ‘see’ progress to plan.
My wife and I were under very real time pressure throughout the purchase of our new property – we both felt it would have reduced stress if we'd been kept in the loop at all times, without having to constantly chase.
I believe the conveyancing works in batches, processing multiple cases at a time – and that this is industry standard (speaking to friends in the profession) so I understand why it’s a clunky process - but, as a customer, its not a great experience getting fed information, on-demand.
As a business improvement professional, I found the experience particularly frustrating.
This is not a negative reflection on Janet or Moss Haselhurst it’s probably ‘just how it is’.
Thank you for navigating us through the process.