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Mackenzie Jones Solicitors Limited

4.9 | 84 Reviews 84 Reviews | Implacable Hostility
338 Total Company Reviews info icon Implacable Hostility | info icon 338 Total Company Reviews Implacable Hostility | info icon 338 Total Company Reviews

18 Grosvenor Street, Chester, Cheshire, CH1 2DD

Accepting new clients

18 Grosvenor Street, Chester, Cheshire, CH1 2DD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 542623

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Mackenzie Jones Solicitors Limited |

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Mackenzie Jones Solicitors Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Mackenzie Jones Solicitors Limited are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to Mackenzie Jones Solicitors Limited
The Law Society accreditation awarded to Mackenzie Jones Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Mackenzie Jones Solicitors Limited

Description

About us At Mackenzie Jones we’re passionate about providing our clients with the best legal advice, guidance and support. Our story began in 2000 and today, with offices in Chester, St Asaph and Menai Bridge, our client base stretches across Cheshire and the North Wales region. We have built up our business based on trust and results. The majority of our work is from returning clients and recommendations.

Rankings by area of expertise

The rankings below show the areas of expertise that Mackenzie Jones Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Mackenzie Jones Solicitors Limited Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
16% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Mackenzie Jones Solicitors Limited are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to Mackenzie Jones Solicitors Limited
The Law Society accreditation awarded to Mackenzie Jones Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Mackenzie Jones Solicitors Limited

Description

About us At Mackenzie Jones we’re passionate about providing our clients with the best legal advice, guidance and support. Our story began in 2000 and today, with offices in Chester, St Asaph and Menai Bridge, our client base stretches across Cheshire and the North Wales region. We have built up our business based on trust and results. The majority of our work is from returning clients and recommendations.

Rankings by area of expertise

The rankings below show the areas of expertise that Mackenzie Jones Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Mackenzie Jones Solicitors Limited

Contact & Locations - Mackenzie Jones Solicitors Limited

Opening hours

Monday 08:30–17:00
Tuesday 08:30–17:00
Wednesday 08:30–17:00
Thursday 08:30–17:00
Friday 08:30–17:00
Saturday (Closed)
Sunday (Closed)

18 Grosvenor Street, Chester, Cheshire, CH1 2DD

Reviews

4.9 /5 84 Reviews
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Clients say

What clients say about Mackenzie Jones Solicitors Limited

The firm specialises in conveyancing, property sales/purchases, probate, wills and LPAs, and personal injury work, demonstrating clear legal expertise and efficient case handling. Clients praise fast, proactive communication, thoroughness, strong attention to detail and effective problem‑solving. Valued soft skills include professionalism, approachability, patience, clear explanations, responsiveness and a supportive, calming manner that reduces stress. Teams are described as friendly, reliable and organised, with excellent client service and good use of online tools to speed processes and keep costs down.

Excellent communication
Very responsive
Knowledgeable staff
Professional service
Efficient process
Helpful guidance
Proactive chasing
Friendly team
Stress‑free experience
Great value

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Excellent service, would highly recommend!

I've had a great experience with Hannah Oakes from Mackenzie Jones. The sale of my property wasn't straight forward following a divorce. However Hannah made the whole experience as stress free as she could. All my questions were answered quickly and she really helped to put my mind at ease throughout! I honestly couldn't have asked for anymore, thank you so much!

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Anonymous

Verified

Great Service

Both Laura and Stephanie were excellent - I received regular updates on them chasing outstanding queries from 3rd party solicitors - all information needed from me was requested clearly and everything was dealt with promptly and efficiently. Would highly recommend.

Solicitors tagged in
this review

from Mackenzie Jones Solicitors Limited

Thank you for your feedback. We’re pleased to hear that Laura and Stephanie provided clear communication, regular updates, and efficient support throughout your matter. We appreciate your recommendation.

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Sara

Verified

Laura gets the job done!

My sale was quite complicated, but Laura was amazing from start to finish. She was professional, responsive, and kept everything moving throughout the process. No matter the challenges, she got the job done and made a stressful situation easier to deal with. I would definitely recommend her.

Solicitors tagged in
this review

from Mackenzie Jones Solicitors Limited

Dear Sara. Thank you for your kind feedback. We’re delighted to hear that Laura provided such professional and responsive support throughout your sale, and that she was able to keep everything moving despite the complications. We really appreciate your recommendation.

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David Austin

Family Law

Updating will and lasting power of attorney.

Adam was professional on all our meetings and took his time explaining everything to us both which put us both at ease.

Legal experts tagged in
this review

from Mackenzie Jones Solicitors Limited

Thanks for the feedback, David. We’re glad to hear Adam provided a professional service and took the time to explain everything clearly.

0
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anthea Pritchard

Verified

house sale

Great service from Jo Jones and Emma Dunt. great team to deal with would use again and highly recommend them.

Legal experts tagged in
this review

from Mackenzie Jones Solicitors Limited

Dear Anthea, Thank you for your feedback and recommendation. We're delighted to hear that Jo and Emma provided great service and were a pleasure to deal with.

0
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Other Reviews

Profile image of David Cassidy

David Cassidy

Housing & Property

David

Helped me in selling a property, would definitely recommend 👌

from Mackenzie Jones Solicitors Limited

Dear David, Thank you for your feedback and recommendation. We are delighted to have assisted you with the sale of your property.

0
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Lucy Williams

Wills, Trusts & Probate

Lucy

Excellent service received by Matthew and his team. He has completed probate of my late father in law, wills and LPAs for myself and husband. Very professional, kind and kept us well informed through the whole process.

Thank you Lucy for this excellent review for Matthew and the team.

0
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Sam

Housing & Property

Sam

Recently used Charlotte and her team for a sale and a purchase. She was absolutely brilliant and unlike most solicitors, she ensured the case was progressed in her absence. She was very efficient and thorough minimising delays in the process. Would highly recommend (even if you aren't local like us).

Mackenzie Jones Solicitors Limited

Thank you for this excellent review for Charlotte and the team!

0
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Emma

Housing & Property

Emma

I started with one solicitor then without warning or explanation I was given a different one. With the purchase of my house, that solicitor only worked a couple of days a week, leaving me very stressed when I needed to speak to her. I have just received a final bill, nearly six months later (when I thought I had paid my final bill in full) I sent payment, then received a generic email that she is on maternity leave and my Email will be forwarded to someone else, to receive another email off her saying she is out of office. So I have no idea if this large sum of money has been received by anyone.!! Not recommended

A representative from Mackenzie Jones Solicitors Limited responded to this review

Hi Emma, we're sorry to read that you had a negative experience. Our professional team strives for the highest standards of customer service. Please get in touch with us at mailroom@macjones.com as we'd like to hear your feedback, or help to resolve your query directly.

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Lucie

Housing & Property

Lucie

Suzanne McGoldrick was great to work with - she helped me meet my in-before-Christmas deadline. I was kept informed on all matters of my sale and purchase and always received response to emails in a timely manner. Suzanne was happy to explain any step of the process I was not clear on. She was also wonderful at getting what we needed from one of the parties involved who was somewhat tricky to deal with. Thank you Suzanne, I really appreciate everything you did to make this happen. Highly recommend!

A representative from Mackenzie Jones Solicitors Limited responded to this review

Thank you for this great review Lucie. We will pass on the lovely feedback to Suzanne.

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Reviews

5.0 /5 338 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Mackenzie Jones Solicitors Limited

The firm specialises in conveyancing, property sales/purchases, probate, wills and LPAs, and personal injury work, demonstrating clear legal expertise and efficient case handling. Clients praise fast, proactive communication, thoroughness, strong attention to detail and effective problem‑solving. Valued soft skills include professionalism, approachability, patience, clear explanations, responsiveness and a supportive, calming manner that reduces stress. Teams are described as friendly, reliable and organised, with excellent client service and good use of online tools to speed processes and keep costs down.

Excellent communication
Very responsive
Knowledgeable staff
Professional service
Efficient process
Helpful guidance
Proactive chasing
Friendly team
Stress‑free experience
Great value

ReviewSolicitors Review List

Profile image of Lowri

Lowri

Verified
Housing & Property

Thank you!

Charlotte was brilliant and very responsive - they made the home buying experience very straightforward, would highly recommend.

Legal experts tagged in
this review

0
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Profile image of Anonymous

Anonymous

Verified

Excellent service, would highly recommend!

I've had a great experience with Hannah Oakes from Mackenzie Jones. The sale of my property wasn't straight forward following a divorce. However Hannah made the whole experience as stress free as she could. All my questions were answered quickly and she really helped to put my mind at ease throughout! I honestly couldn't have asked for anymore, thank you so much!

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this review

0
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Mrs Lesley Merrington

Verified

House purchase and sale

An excellent service from start to finish.. Sabrina was very approachable and knowledgeable. Should we need to in the future, we will definitely use your services again. Highly recommendable

Solicitors tagged in
this review

from Mackenzie Jones Solicitors Limited

Thank you for your kind feedback, Lesley. We’re pleased to hear that you received an excellent service throughout your house sale and purchase, and that Sabrina was approachable and knowledgeable in supporting you.

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Profile image of Rosemary Jeffers

Rosemary Jeffers

Verified
Housing & Property

Legal excellence

I appointed Hannah Oakes of Mackenzie Jones solicitors to handle the conveyancing of my old and new home recently. They hold outstanding recognition awards for excellence in their profession and I can see why. My experience has been so positive, all matters whether it was communication or legal expertise was carried out quickly and thoroughly. Hannah’s legal assistant, Sabrina, also demonstrated a very high level of knowledge and experience too. I have no hesitation in recommending this practice, absolutely 5 star.

Solicitors tagged in
this review

from Mackenzie Jones Solicitors Limited

Thank you so much for your fantastic 5-star review and your high recommendation. We are absolutely delighted to hear that your experience with both the sale of your old home and the purchase of your new one was so positive. Maintaining our standards of excellence is incredibly important to us, so it is wonderful to know that Hannah's legal expertise and Sabrina's thorough support provided you with the swift, high-quality service we aim for. I will be sure to share your lovely compliments with Hannah, Sabrina, and the rest of the team.

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Nikki Chabre

Verified
Housing & Property

Best in class support!

Sara Parry and the team at Mackenzie Jones were incredible partners from start to finish of my recent property purchase! As a newbie purchaser (and an american) I had a lot of questions and the team were always super generous with their time and expertise to walk me through every step. They were super proactive at keeping the proceedings at pace and ensuring that every detail was covered! huge thank you to Sara and the team!! Highly highly recommend working with them!

Solicitors tagged in
this review

from Mackenzie Jones Solicitors Limited

Thank you so much for this incredible review Nikki! We are absolutely thrilled to hear about your fantastic experience with Sara Parry and the team. Navigating the UK property market for the first time can be daunting, especially when moving across the Atlantic! So we are delighted that the team could demystify the process for you. Sara and the team pride themselves on being proactive, meticulous, and generous with their time, so your kind words will mean the world to them. Thank you for choosing Mackenzie Jones and for your highest recommendation. Welcome to your new home, and please don't hesitate to reach out if you ever need legal assistance in the future!

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Other Reviews

Profile image of David Cassidy

David Cassidy

Housing & Property

David

Helped me in selling a property, would definitely recommend 👌

from Mackenzie Jones Solicitors Limited

Dear David, Thank you for your feedback and recommendation. We are delighted to have assisted you with the sale of your property.

0
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Profile image of Alby Raju

Alby Raju

Alby

We had an excellent experience working with our solicitor, Jo, during our home buying process. She was extremely helpful throughout and ensured that everything progressed as smoothly as possible. Jo was always prompt in responding to our queries and kept us well informed at every stage of the transaction. Her professionalism, efficiency, and clear communication were greatly appreciated. We are very grateful for her support and would not hesitate to recommend her services to others.

from Mackenzie Jones Solicitors Limited

Thank you so much for your wonderful review, Alby. We are delighted that Jo provided such supportive, professional and efficient service throughout your home-buying process. If you need any further assistance in the future, please don’t hesitate to get in touch.

0
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Profile image of Lucy Williams

Lucy Williams

Wills, Trusts & Probate

Lucy

Excellent service received by Matthew and his team. He has completed probate of my late father in law, wills and LPAs for myself and husband. Very professional, kind and kept us well informed through the whole process.

Thank you Lucy for this excellent review for Matthew and the team.

0
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Profile image of ben

ben

Housing & Property

ben

Hannah has been amazing in the process of buying a house even tho it fell through very late. we have not had to contact her once she has been chasing our tails. You hear so many horror stories but I can not find one bad thing to say I would recommend her to anyone that asks super fast and efficient Thank you for everything and we will be in contact soon

Solicitors tagged in
this review

Mackenzie Jones Solicitors Limited

Thank you for this excellent review for Hannah!

0
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Profile image of Sam

Sam

Housing & Property

Sam

Recently used Charlotte and her team for a sale and a purchase. She was absolutely brilliant and unlike most solicitors, she ensured the case was progressed in her absence. She was very efficient and thorough minimising delays in the process. Would highly recommend (even if you aren't local like us).

Mackenzie Jones Solicitors Limited

Thank you for this excellent review for Charlotte and the team!

0
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