EMG Solicitors Limited logo

EMG Solicitors Limited

4.6 | 23 Reviews 23 Reviews | Company & Commercial
1,151 Total Company Reviews info icon Company & Commercial | info icon 1,151 Total Company Reviews Company & Commercial | info icon 1,151 Total Company Reviews

Coniscliffe House, 9 Coniscliffe Road, Darlington, Co Durham, DL3 7EE

Accepting new clients

Coniscliffe House, 9 Coniscliffe Road, Darlington, Co Durham, DL3 7EE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8003344

EMG Solicitors Limited |
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EMG Solicitors Limited Review Scores & Client Satisfaction Overview

4.6
Excellent
91%
Value for
Money
87%
Success
Rate
91%
Would
Recommend
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.4/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.5/5
Value for money 4.6/5

Accreditations

EMG Solicitors Limited are accredited by

Family Mediation accreditation awarded to EMG Solicitors Limited
Mental Health accreditation awarded to EMG Solicitors Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to EMG Solicitors Limited

Description

EMG Solicitors aren’t just about legal services. We’re a business that firmly believes in supporting our community and we work hard to keep clients at the heart of what we do. We know how important it is to look after our people because they make it work. Keeping hold of ‘what we’re about’ is vital because we know our values and culture impact on the service we deliver.

Rankings by area of expertise

The rankings below show the areas of expertise that EMG Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

EMG Solicitors Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

EMG Solicitors Limited are accredited by

Family Mediation accreditation awarded to EMG Solicitors Limited
Mental Health accreditation awarded to EMG Solicitors Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to EMG Solicitors Limited

Description

EMG Solicitors aren’t just about legal services. We’re a business that firmly believes in supporting our community and we work hard to keep clients at the heart of what we do. We know how important it is to look after our people because they make it work. Keeping hold of ‘what we’re about’ is vital because we know our values and culture impact on the service we deliver.

Rankings by area of expertise

The rankings below show the areas of expertise that EMG Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of EMG Solicitors Limited

Contact & Locations - EMG Solicitors Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Coniscliffe House, 9 Coniscliffe Road, Darlington, Co Durham, DL3 7EE

Reviews

4.6 /5 23 Reviews
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Clients say

What clients say about EMG Solicitors Limited

Clients praise the firm for strong expertise in conveyancing, wills, probate, family law and deputyship work, noting efficient, thorough and knowledgeable legal handling of complex transactions. Valued soft skills include clear communication, responsiveness, empathy, professionalism and patience; clients highlight supportive, reassuring and approachable staff who explain processes plainly and manage stress during difficult times. The team is described as proactive, organised and client-focused, delivering smooth, timely outcomes and good value, especially for first‑time buyers and sensitive matters.

professional service
clear communication
efficient handling
knowledgeable staff
friendly team
responsive support
stress‑free process
compassionate care
reliable guidance
great value

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Housing & Property

House Sale

Everything went smoothly an explained really well. All documentation was sent in a timely manner and if there were anything I needed they were at the end of a telephone for advice. I was really happy with all the EMG team and will definitely use them again in the future.

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A representative from EMG Solicitors Limited responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Stephen Hanlon

Verified
Housing & Property

So helpful with the first-time buying process!

As a first-time buyer I was definitely nervous about starting a process that is known to be complicated. Fortunately thanks to Vicki, Paige, and EMG Solicitors the process went very smoothly. From the start they were completely up front with costs and had very clear processes. They were very responsive with emails and phone calls, making sure I was fully informed about progress. In the end we reached completion in good time - and I now own a home I am very confident in due to their diligence and reliable work. Big thanks again!

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A representative from EMG Solicitors Limited responded to this review

Thanks for the great review Stephen!

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Anonymous

Verified
Housing & Property

Buying and selling with EMG

A smooth, quick and efficient selling and buying property service.

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A representative from EMG Solicitors Limited responded to this review

Thanks for the lovely review!

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Malcolm Paton

Verified
Housing & Property

Excellent service

Shannon and her team were brilliant from start to finish. They took over our sale and purchase after we had been badly let down by Butterworths. Shannon was quick, efficient, professional and approachable and helpful. She immediately made us feel we were in good hands and everything went through without any problems. I wouldn't hesitate to recommend her to anyone.

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A representative from EMG Solicitors Limited responded to this review

Thanks for the lovely review Malcolm!

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James

Verified

Hartley Court

Guy's were excellent, there were a lot of 'bumps in the road' , 'twists & turns' , 'up's & downs' with this sale but, the team were 100% there throughout the process...

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A representative from EMG Solicitors Limited responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Other Reviews

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Pamela Scott

Housing & Property

Pamela

Gillian and her team were “hands on” and kept us informed about each step in the negotiations. Any questions we had were dealt with quickly and efficiently. These things gave us confidence in all the steps throughout the negotiations. Thank you so much, would always recommend your services.

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A representative from EMG Solicitors Limited responded to this review

Thanks for the 5 stars Pamela!

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Sue

Wills, Trusts & Probate

Sue

From start to finish EMG dealt with my affairs in a professional and efficient manner. Samantha Edward was extremely personable and explained things in a way that was easy to understand. I would have no hesitation at all in recommending this company.

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Thanks for the review Sue

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Dave Murray

Housing & Property

Dave

Overall I found EMG to be reasonably efficient but I did have to forward information they already had. One minor issue that is worth raising is greater clarity is required on the final invoice for services rendered. On the wider topic of buying and selling properties, I’m afraid the whole process is frankly antiquated. There are too many people not responding quickly enough so it’s not hard to work out why in 2025/26 it still takes 4-6 months to sell or buy a property. In the engineering world where I worked it wouldn’t be good enough when deadlines have to be met or financial penalties occur. It needs reviewed and corrective action implemented at a National Level.

Dear Dave, thank you for the review. If you would like to provide further feedback directly so that we can continually improve, please feel free to get in touch with Beth on 0191 594 0240 or at beth.telfer@emgsolicitors.com. Thanks

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Ian Bell

Ian

This company is so bad I am not even sure where to begin. I instructed them to handle the sale of my late fathers home. Everything went well dealing with all the initial things, the staff were really on the ball (thanks Claire, Tracey, Laura and Jessica) I was informed that everything would now be handled by Joanne Forster . This is where the problems started. I did not hear anything for 2 weeks so I emailed her for an update. There was no reply so I emailed her again a week later. She did not reply. My brother also emailed her for an update and received no reply. I was told by the buyer that their solicitors emailed her with 3 different sets of queries and had received no reply. It was only when I emailed Laura Cavagan (who did a wonderful job at the start) on 3/12/25 that I eventually got a reply from Joanne. She sent a list of actions to me, some of which were already answered on the initial submissions. I did wonder if she had looked at them properly. She also stated there was no delay and the buyers had only emailed her on the 1st December. There was no explanation or even acknowledgement of the delays she had caused. I questioned this as I did not know if she had the queries raised on the previous 2 dates, because if we have them all, why did she wait 3 weeks to forward them on? If we don't have them all, where are the other queries ? - but she did not reply. I also did not understand one of the questions so asked for clarification - but she did not reply. I raised several queries including a possible completion date - but she did not reply to anything. I had nothing more from her, no reassurances, no managing expectations and no replies. I eventually had to email one of the partners - Richard Swinbank who assured me he would ensure everything was on track. However, I had to get back in touch again very quickly (and a third time) as she failed to do the things he said she would. During the process Joanne did not reply to any of my questions. She made no effort to give updates or manage expectations. In the end - the buyer had to get in touch with me for anything, which I supplied to them and they passed on to their solicitors as it was the only way to get things moving. I have no idea why anyone with any professional self respect thinks this is OK. I have received no explanations at all from the firm.

A representative from EMG Solicitors Limited responded to this review

Hi Ian, we're sorry to read you were unhappy with our service. We always take our client feedback seriously at EMG so please feel free to get in touch with Beth on 0191 594 0240 or at beth.telfer@emgsolicitors.com if you would like to discuss your comments. Thank you.

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Gareth

Housing & Property

Gareth

I've used EMG for three property transactions over the last five years and every time the experience has been excellent, especially when compared to the experiences of solicitors of the sellers and buyers I've bought from and sold to. Contactable, approachable, knowledgeable, and pragmatic. Highly recommended. Big shout out to Richard Swinbank who is simply amazing to work with.

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A representative from EMG Solicitors Limited responded to this review

Thanks for the lovely review Gareth, we look forward to working with you again in the future.

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Reviews

4.8 /5 1151 Reviews
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Star rating
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Clients say

What clients say about EMG Solicitors Limited

Clients praise the firm for strong expertise in conveyancing, wills, probate, family law and deputyship work, noting efficient, thorough and knowledgeable legal handling of complex transactions. Valued soft skills include clear communication, responsiveness, empathy, professionalism and patience; clients highlight supportive, reassuring and approachable staff who explain processes plainly and manage stress during difficult times. The team is described as proactive, organised and client-focused, delivering smooth, timely outcomes and good value, especially for first‑time buyers and sensitive matters.

professional service
clear communication
efficient handling
knowledgeable staff
friendly team
responsive support
stress‑free process
compassionate care
reliable guidance
great value

ReviewSolicitors Review List

Profile image of karen

karen

Verified
Housing & Property

EMG recomendation

would highly recommend EMG for their professional and prompt service. Especially the outstanding service we received from Paige and Vicki. Thank you

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Tony

Verified
Housing & Property

Very impressed.

Very impressed with their service from start to finish.

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A representative from EMG Solicitors Limited responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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David Thomas

Verified
Wills, Trusts & Probate

advice

Stephane helped me every step of the way in a professional and caring way

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A representative from EMG Solicitors Limited responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Joel & Lauri Sharp

Housing & Property

Buying house

We are first time buyers and greatly appreciated the help of Charlotte and Gillian! They were quick with communication and always a pleasure to deal with.

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A representative from EMG Solicitors Limited responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Mason

Verified
Family Law

Exceptional Solicitor

Rebecca represented me, as a defendant, for a Family Law matter which I "won". Her knowledge and professionalism as a solicitor is possibly the best you can get. I highly recommend.

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A representative from EMG Solicitors Limited responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Other Reviews

Profile image of Emma Tindall

Emma Tindall

Housing & Property

Emma

Great service on both sides selling and purchasing properties. Top class conveyancing have already recommended and will keep doing so thank you for smooth stress free transition.

Thanks for the great review Emma!

0
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G Tyman

A client

Disgraceful behaviour by this firm - No communication, lack of empathy, the reason conveyancing transactions drag on and on and on. All parties communicating effectively in a chain of 5 transactions but this firm has put the complete chain at risk of collapse purely through lack of communication for weeks

Hi, we're sorry to read you were unhappy with our service. Unfortunately, we can't trace a record of you as a client at the firm. We always take our client feedback seriously at EMG so please feel free to get in touch with Beth on 0191 594 0240 or at beth.telfer@emgsolicitors.com if you would like to discuss your comments. Thank you.

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Helen Orr

Helen

A very stress free house sale and purchase. Very prompt , professional and very clear communication. I would definitely recommend.

Thanks for the great review Helen!

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Sharon Gibson

Family Law

Sharon

Rebecca is a great listener knows everything that I wanted to ask.Showed empathy and was very respectful and understanding of my situation.My mind was put at ease at every situation that she dealt with.All correspondences were dealt with efficiently and very professional.Giving me great confidence that I was getting the best support around my delicate situation.I would highly recommend Rebecca.5 star ⭐ service

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Thank you for the lovely review Sharon!

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Roy Sourabh Bikash

Roy

Highly recommended! Jess Lynn and Lisa Smiles were outstanding in handling and guiding us through a complex case. Jess, in particular, was incredibly supportive during the later stages, going above and beyond to ensure everything ran smoothly. We’re so glad we chose EMG and truly appreciate the excellent service we received. Thanks once again to the entire team!

Thanks for the lovely review Roy!

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