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EMG Solicitors

4.8 | 193 Reviews 193 Reviews | Developer
1,163 Total Company Reviews info icon Developer | info icon 1,163 Total Company Reviews Developer | info icon 1,163 Total Company Reviews

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Accepting new clients

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 607042

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EMG Solicitors Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

EMG Solicitors are accredited by

Family Mediation accreditation awarded to EMG Solicitors
Mental Health accreditation awarded to EMG Solicitors
Lexcel - excellence in legal practice management and client care accreditation awarded to EMG Solicitors

Description

EMG Solicitors aren’t just about legal services. We’re a business that firmly believes in supporting our community and we work hard to keep clients at the heart of what we do. We know how important it is to look after our people because they make it work. Keeping hold of ‘what we’re about’ is vital because we know our values and culture impact on the service we deliver.

Rankings by area of expertise

The rankings below show the areas of expertise that EMG Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

EMG Solicitors Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

EMG Solicitors are accredited by

Family Mediation accreditation awarded to EMG Solicitors
Mental Health accreditation awarded to EMG Solicitors
Lexcel - excellence in legal practice management and client care accreditation awarded to EMG Solicitors

Description

EMG Solicitors aren’t just about legal services. We’re a business that firmly believes in supporting our community and we work hard to keep clients at the heart of what we do. We know how important it is to look after our people because they make it work. Keeping hold of ‘what we’re about’ is vital because we know our values and culture impact on the service we deliver.

Rankings by area of expertise

The rankings below show the areas of expertise that EMG Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of EMG Solicitors

Contact & Locations - EMG Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00 (Open)
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Reviews

4.8 /5 193 Reviews
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Rating

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Clients say

What clients say about EMG Solicitors

Clients praise the firm for strong conveyancing, wills, probate, family and Court of Protection expertise, plus efficient buy-to-let and commercial document work. Reviewers highlight clear, knowledgeable legal guidance, prompt and professional execution, and good value. Valued soft skills include excellent communication, responsiveness, empathy, patience and reassurance, proactive case management, attention to detail and a supportive, personable manner that makes stressful matters feel straightforward.

Excellent communication
Knowledgeable team
Professional service
Efficient process
Friendly staff
Responsive team
Supportive guidance
Stress‑free experience
Good value
Highly recommended

ReviewSolicitors Review List

Profile image of Emily Thompson

Emily Thompson

Verified
Housing & Property

Average experience

This was a straightforward transaction that was completed in a good timeframe. The onboarding process was quick and communication was generally prompt. However, as first-time buyers, we felt unsupported throughout. We were expected to review complex documents and form our own views, with little guidance provided even when we specifically asked for advice. Communication often lacked clarity, some questions were only partially answered, and several emails went unanswered. On more than one occasion, we also had to remind the team of matters already agreed with the other side. Throughout the process, the estate agent working for the seller had more up to date and accurate information about how the matter was progressing. Overall, the transaction was completed efficiently, but we would not recommend the firm if you are looking for advice, guidance or proactive communication.

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this review

A representative from EMG Solicitors responded to this review

Dear Emily, we were sorry to read these comments. If you would like to provide further feedback directly so that we can continually improve, please feel free to get in touch with Beth on 0191 594 0240 or at beth.telfer@emgsolicitors.com. Thanks.

0
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Samantha Adey

Verified
Housing & Property

Fast efficient conveyancing

Had a great experience with Baljinder and Jess at EMG. Fast and efficient conveyancing service.

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A representative from EMG Solicitors responded to this review

Thanks for the great feedback!

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Anonymous

Verified
Housing & Property

Very poor experience from Baljinder

The whole experience of conveyancing with EMG felt like an uphill struggle. The initial draft contract did not materialise for weeks after instruction and not until I put in a complaint to the supervising solicitor. I had to constantly request for things to be actioned and progress was painfully slow. I think I only ever got to speak with Baljinder once in 12 months. When Property Assistant Lisa came on board things improved but there were still issues right up to the very end and I had to move forward a lot of actions at the eleventh hour and correct mistakes they had made, to get the completion over the line. I engaged EMG after a friend recommended but I wished I'd stuck with a conveyancing solicitor I'd previously used. My mistake and I would not recommend them to anyone.

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A representative from EMG Solicitors responded to this review

Hi, we're sorry to read you were unhappy with our service. We always take our client feedback seriously at EMG so please feel free to get in touch with Beth on 0191 594 0240 or at beth.telfer@emgsolicitors.com if you would like to discuss your comments. Thank you.

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Paul Smith

Verified
Housing & Property

Property sales.

Responsive and attentive to detail. Happy to recommend to others

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A representative from EMG Solicitors responded to this review

Thank you for the review Paul!

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Anonymous

Verified
Housing & Property

Buying and selling with EMG

A smooth, quick and efficient selling and buying property service.

Solicitors tagged in
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A representative from EMG Solicitors responded to this review

Thanks for the lovely review!

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Other Reviews

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Tony Regnart

Wills, Trusts & Probate

Tony

Excellent service and outcome for Trust issues and sale of property.

Thanks for review Tony!

0
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Maurice Downey

Maurice

world class advice and execution of documents; all delivered promptly and professionally

Thanks for the great review Maurice!

0
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Helen Orr

Helen

A very stress free house sale and purchase. Very prompt , professional and very clear communication. I would definitely recommend.

Thanks for the great review Helen!

0
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Dave

Housing & Property

Dave

My experience with EMG Solicitors was a positive one, with fair communication throughout the process of purchasing a residential property. The whole process from Instruction to Completion took 14 weeks.

A representative from EMG Solicitors responded to this review

Thanks for the review Dave!

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Karen

Housing & Property

Karen

Very pleased with the service I recieved in purchasing a property. Rebecca was always quick to respond to any questions and emails. Thanks very much !

A representative from EMG Solicitors responded to this review

Thank you for the lovely review Karen.

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Reviews

4.8 /5 1163 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about EMG Solicitors

Clients praise the firm for strong conveyancing, wills, probate, family and Court of Protection expertise, plus efficient buy-to-let and commercial document work. Reviewers highlight clear, knowledgeable legal guidance, prompt and professional execution, and good value. Valued soft skills include excellent communication, responsiveness, empathy, patience and reassurance, proactive case management, attention to detail and a supportive, personable manner that makes stressful matters feel straightforward.

Excellent communication
Knowledgeable team
Professional service
Efficient process
Friendly staff
Responsive team
Supportive guidance
Stress‑free experience
Good value
Highly recommended

ReviewSolicitors Review List

Profile image of Kevin Heslop

Kevin Heslop

Verified

Great service

Everything taken care of from start to finish.

Legal experts tagged in
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0
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Zoe

Verified
Housing & Property

Excellent solicitors

Had the best experience with EMG solicitors. Janet and Ashley were amazing! Highly recommend.

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0
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Greg Williams

Verified
Housing & Property

House Move

Both Vicki and Paige were superb throughout the house sale / purchase process. Can not rate them higher.

Legal experts tagged in
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0
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A Afsar

Verified

Excellent start to finish!

After being let down by another solicitor firm i instructed Helen at EMG solicitors for a buy to let purchase. Due to many factors we had to complete this transaction in a short time frame so as soon as the instruction was given, Helen and her team got to work straightaway. They updated me regularly throughout the stages and kept me in the loop with any issues they felt may arise or be of concern. Everything was explained in great detail. Very knowledgeable team and would highly recommend. They managed to turn this one around quickly for me. Hopefully will be using again for future purchases.

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this review

0
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Profile image of Emily Thompson

Emily Thompson

Verified
Housing & Property

Average experience

This was a straightforward transaction that was completed in a good timeframe. The onboarding process was quick and communication was generally prompt. However, as first-time buyers, we felt unsupported throughout. We were expected to review complex documents and form our own views, with little guidance provided even when we specifically asked for advice. Communication often lacked clarity, some questions were only partially answered, and several emails went unanswered. On more than one occasion, we also had to remind the team of matters already agreed with the other side. Throughout the process, the estate agent working for the seller had more up to date and accurate information about how the matter was progressing. Overall, the transaction was completed efficiently, but we would not recommend the firm if you are looking for advice, guidance or proactive communication.

Solicitors tagged in
this review

A representative from EMG Solicitors responded to this review

Dear Emily, we were sorry to read these comments. If you would like to provide further feedback directly so that we can continually improve, please feel free to get in touch with Beth on 0191 594 0240 or at beth.telfer@emgsolicitors.com. Thanks.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Tony Regnart

Tony Regnart

Wills, Trusts & Probate

Tony

Excellent service and outcome for Trust issues and sale of property.

Thanks for review Tony!

0
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Profile image of Nicola Ife

Nicola Ife

Housing & Property

Nicola

I couldn't be happier with the service I received from Ashley and her team. The communication throughout was outstanding, with emails and calls answered incredibly quickly. The whole process was handled efficiently and hassle free. I would highly recommend EMG Solicitors to anyone looking for reliable and professional service.

Solicitors tagged in
this review

Thanks for the great review Nicola!

0
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Profile image of Maurice Downey

Maurice Downey

Maurice

world class advice and execution of documents; all delivered promptly and professionally

Thanks for the great review Maurice!

0
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Profile image of Iona Maytum

Iona Maytum

Housing & Property

Iona

We recently sold our flat and purchased our new home through EMG Solicitors, and I honestly couldn't recommend them highly enough. They made what can often be a stressful process feel smooth and straightforward from start to finish. Communication was always quick, efficient, and professional. Whenever we had pressure from our buyers or needed advice, the team was there to help and keep everything moving forward. A special mention has to go to Joanne, who was absolutely incredible throughout the entire process. She always made us feel like we were her top priority and genuinely went above and beyond to support us every step of the way. Chloe was also amazing. She was so friendly, approachable, and efficient in her communication, making it easy to stay informed and reassured throughout the transaction. Overall, the service was 10 out of 10. Not only were Joanne and Chloe exceptionally professional, but they were also genuinely lovely people to deal with, which made the whole experience so much better. Thank you both for all your hard work!

Solicitors tagged in
this review

Thanks for the great review Iona!

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Emma Tindall

Housing & Property

Emma

Great service on both sides selling and purchasing properties. Top class conveyancing have already recommended and will keep doing so thank you for smooth stress free transition.

Thanks for the great review Emma!

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