Emily Thompson
This review was submitted by a verified client of EMG Solicitors Limited.
Average experience
This was a straightforward transaction that was completed in a good timeframe. The onboarding process was quick and communication was generally prompt. However, as first-time buyers, we felt unsupported throughout. We were expected to review complex documents and form our own views, with little guidance provided even when we specifically asked for advice. Communication often lacked clarity, some questions were only partially answered, and several emails went unanswered. On more than one occasion, we also had to remind the team of matters already agreed with the other side. Throughout the process, the estate agent working for the seller had more up to date and accurate information about how the matter was progressing. Overall, the transaction was completed efficiently, but we would not recommend the firm if you are looking for advice, guidance or proactive communication.
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A representative from EMG Solicitors Limited responded to this review
Dear Emily, we were sorry to read these comments. If you would like to provide further feedback directly so that we can continually improve, please feel free to get in touch with Beth on 0191 594 0240 or at beth.telfer@emgsolicitors.com. Thanks.