01626 202 404
At WBW Solicitors we seek to deliver high quality advice, exceptional service and cost effective legal solutions throughout the South West. Our company is one of the largest legal practices in the South West, with offices based in Torquay, Paignton, Brixham, Newton Abbot, Exeter, Bovey Tracey, Exmouth, Honiton, Sidmouth, Launceston, Axminster, Chard and Seaton. With clearly defined divisions catering for business and private clients, our teams are able to offer the very best legal advice through a full range of legal services to individuals and businesses, across a wide range of areas and commercial sectors. Read more...
WBW Solicitors
have 12 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of WBW Solicitors on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using WBW Solicitors. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used WBW Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how WBW Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used WBW Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how WBW Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that WBW Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
John
Collected on:
Therese Classon dealt with my injury claim in a very professional and efficient manner. The claims process was explained to me with great clarity and I was kept fully informed of progress throughout.
John Matthews.
Paignton
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Stephen
Collected on:
WBW advised me throughout the settlement agreement process, providing excellent advice, in a very competent and professional manner.
A representative from WBW Solicitors responded to this review on 03 August, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Settlement Agreements
bruce
Collected on:
Excellent solicitors. From the first contact to case closure confirmation, the WBW team covered two their offices and was directed by James Edmonds with Lucy Paget's support.
Lucy managed the initial enquiry with complete ease, which was extremely welcome when raising any legal concern, especially when you do not have any previous understanding of the subject matter. This good feeling continued as James both managed and articulated the legal aspects, in a reassuring, experienced and professional manner.
All communications directly with myself and also my employer, were handled without recourse which simplified the whole process.
Thank you all for your help.
A representative from WBW Solicitors responded to this review on 03 August, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Cathy
Collected on:
Could not fault, kept well informed on all matters discussed. Friendly and a pleasure to deal with.
A representative from WBW Solicitors responded to this review on 03 August, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Settlement Agreements
Susan
Collected on:
I found dealing with these solicitors friendly and professional and needed the matter to be concluded within a short timespan which they did.
A representative from WBW Solicitors responded to this review on 03 August, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Tenant Eviction
Greg
Collected on:
Beginning the Section 21 eviction, i feared the worst in terms of huge legal costs and lengthy protracted processes. But Jenny Kemp moved matters along briskly, offering well balanced advice and working efficiently. She helped make this process as smooth as possible and i really appreciate her advice and highly professional conduct . Simply put, the best legal experience i have ever had. Thank you Jenny.
A representative from WBW Solicitors responded to this review on 19 June, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used WBW Solicitors.
Ben Cowling
Collected on:
I cannot recommend this firm enough for their care and attention to my case. Their professionalism and determination to succeed was unquestionable.
A representative from WBW Solicitors responded to this review on 08 June, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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jJames
Collected on:
Did not inform me of material adverse information in relation to a property transaction. despite cancelling the transaction shortly, after commencement, they charge me the full fee. I did not resolve or answer all my complaints and did not follow their own complaints procedure. Avoid this phone at all costs.
A representative from WBW Solicitors responded to this review on 15 May, 2023:
Dear Mr James , I'm sorry to hear about your negative experience with us. It is extremely disappointing to have a transaction that does not complete. As we are not responsible for such failed transactions, if work has been undertaken, we make it clear in our client engagement letter that we will have to charge to cover the cost of this work. Once again, I am sorry that on this occasion your transaction did not complete. Sincerely, WBW Solicitors
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Roy Charles
Collected on:
Emma Oakley and Lynne Davey dealt with my Mum's probate in a very efficient and professional manner. Would highly recommend
A representative from WBW Solicitors responded to this review on 09 March, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Probate
Denise
Collected on:
Dealing with my cousins estate, no one returned any calls, no matter how many messages were left, making an already painful time even more painful and stressful. Still not sorted after 20 months. Would not use again and would advise people to stay well clear.
A representative from WBW Solicitors responded to this review on 09 March, 2023:
Dear Denise, I'm sorry to hear about your negative experience with us. We understand that losing a loved one is a difficult and painful experience, and we strive to provide compassionate and efficient support to our clients during these times. We apologise for any delays or lack of communication that may have caused you additional stress and frustration. Our team takes pride in providing timely and effective communication with all of our clients, and we regret that you feel we fell short of meeting your expectations. We would like to assure you that we take your feedback seriously. If you would like to discuss your concerns further, please contact our client care partner Jane Couch at janecouch@wbw.co.uk. Again, we apologise for any inconvenience caused and appreciate your honest feedback. Sincerely, WBW Solicitors
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Rob
Collected on:
Very good
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Lewis
Collected on:
The lady on the front desk is absolutely lovely
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Martin
Collected on:
A good experience picking up my mother's will. Nicely converted church and pleasant people to deal with. Experience would have been better if the customer car park was available...
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Iain
Collected on:
Have to look at changing my WILL due to the problems I am facing, very helpful reception lady (Sharon) and also the Solicitor (Lucy)
A representative from WBW Solicitors responded to this review on 09 March, 2021:
Hi Iain, Thank you for your kind words and 5 star rating. We are glad that you were happy with the quality of our service and we look forward to doing business again with you in the future. All the best, WBW Solicitors
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Shane
Collected on:
Very helpful, friendly efficient, can highly recommend Sam!
A representative from WBW Solicitors responded to this review on 09 March, 2021:
Thank you for your 5 star rating and review! Kind Regards, WBW Solicitors
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Zoe Mardon
Collected on:
I worked with Amelia Smith, she was helpful and polite, worked very fast on my legal matter and was helpful in explaining the process to me all the way through,
I would highly recommend her and the company as a whole, very professional
Thank you Amelia for your hard work appreciate it more than you will ever know
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Helen McClellan
Collected on:
fantastic solicitors, brilliant conveyancing team, a big thank you to Ashton, Caitlin, Mr Setter and Rosemary.
professional, highly experienced and top notch service
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Mica 'Meesh' Yelf
Collected on:
5 star customer service. Polite and friendly. I could not fault them at all. Highly appreciate all the help from the Newton Abbot offices.
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Richard Fox
Collected on:
Lara was very efficient, professional and timely with our conveyancing, would thoroughly recommend.
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Katie Ellis
Collected on:
Caroline Jennings and her team gave an outstanding service on the sale of my property. They worked tirelessly to get it to completion after numerous hurdles from the other side. I cannot recommend them enough and will be using them again in the future.
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At WBW Solicitors, we have a very different approach to doing business. We have a simple philosophy; that every customer – whether they are coming to us as an individual, from a company or other organisation – has a unique set of requirements and we believe that the way we operate, and the service we offer, should be driven by this. We put our customers at the very centre of how we do business and offer tailor-made solutions for the best possible results. Our aim is always to be approachable, accessible and open in our dealings with our clients. We build and sustain good relationships, which are based on us understanding our customers’ needs and offering the best advice.
