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How WBW Solicitors Compares

Value for money

This firm - 94%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of WBW Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using WBW Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 20%
About Right 79%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used WBW Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how WBW Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used WBW Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how WBW Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that WBW Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    412
  • Very Good

    14
  • Average

    0
  • Poor

    2
  • Awful

    13

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Heather

Heather

November 20, 2023

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Collected on:

Professional Friendly Service.

Caroline was approachable and friendly and gave good advice.
Good communication and efficiently dealt with our request.

Would recommend WBW Solicitors.

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L

L

October 05, 2023

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Extremely slow response and too busy to communicate with both sides.

This solicitor did not bother to call in almost two months after being recommended by her colleague who I was dealing with. Ultimately, her approach felt arrogant since neither she nor her assistant returned calls or emails when they should have. She then twisted the truth. Once the transaction began her lack of communication frustrated the other side so much it almost cost us the purchase. By this stage we were too far down the line to find anyone else. NOT recommended.

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Alan

Verified review

This review has been left by a verified client who used WBW Solicitors.

Alan

July 21, 2023

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Late Mums estate

Christine Austin.Delt with my case,nothing was to much bother for her,And the family was well informed Thank you .

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Liz

Liz

July 03, 2023

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Will advice - service above and beyond

We needed to update our Wills and Penny Jenner was professional, kind and helpful. She understood our needs perfectly and also advised us on the best way to organise our affairs to make them watertight. She made sure that we understood various clauses and it was a pleasure to work with her. Thank you very much Penny!

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Wendy

Wendy

May 30, 2023

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Will writing

I would like to express my thanks that the whole process was made very easy and clear to me. All the staff were very friendly and welcoming and Caroline Maunder the Senior Associate who wrote up the will for me was lovely.

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Anonymous

Verified review

This review has been left by a verified client who used WBW Solicitors.

Anonymous

April 24, 2023

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Thank You WBW

I was treated with courtesy and respect at WBW in a friendly and supportive environment. This was my first experience of WBW and the solicitor involved was Christine Austin. I would like to thank her sincerely.

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Anonymous

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This review has been left by a verified client who used WBW Solicitors.

Anonymous

April 21, 2023

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Historic Wall

Boundary dispute over ownership or non-ownership of historic wall which eventually had a better than expected outcome thanks to the efficiency and tenaciousness of our solicitor. Also excellent advice via Barrister. Very pleased and would recommend.

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JH

Verified review

This review has been left by a verified client who used WBW Solicitors.

Matter Type:

Property Disputes

JH

March 08, 2023

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Debilitating dispute brought to a successful close

I instructed WBW's principle conflicts solicitor to settle a complex and expensive property dispute. A four-year process resulted in a successful conclusion aided by tight legal drafting and timely advice.

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Mr P Collins

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This review has been left by a verified client who used WBW Solicitors.

Mr P Collins

February 22, 2023

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Probate

Excellent..not something that you go through everyday. Very friendly and knowledgeable with good communication

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Alexandra Williams

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This review has been left by a verified client who used WBW Solicitors.

Alexandra Williams

February 16, 2023

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WBW Solicitor Review

Christine Austin at WBW Solicitors was a tremendous help to me in obtaining my Grant of Probate in a thorough, polite and timely manner. I highly recommend this Solicitor and will not hesitate in instructing the firm of WBW Solicitors to handle my legal affairs in the future.

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Reviews collected from

Andrew

Andrew

July 28, 2021

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Andrew

Very helpful just what I need

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Barry

Barry

April 29, 2021

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Barry

Excellent service all staff very professional and friendly nothing is to much trouble

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Caroline

Caroline

September 10, 2021

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Caroline

Very good service.
Thank you.

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Daphne

Daphne

September 10, 2021

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Daphne

Best solicitors

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Rob

Rob

September 02, 2021

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Rob

Very good

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WBW Solicitors are accredited by

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About this branch

Description

At WBW Solicitors, we have a very different approach to doing business. We have a simple philosophy; that every customer – whether they are coming to us as an individual, from a company or other organisation – has a unique set of requirements and we believe that the way we operate, and the service we offer, should be driven by this. We put our customers at the very centre of how we do business and offer tailor-made solutions for the best possible results. Our aim is always to be approachable, accessible and open in our dealings with our clients. We build and sustain good relationships, which are based on us understanding our customers’ needs and offering the best advice.

Regulated by

Solicitors Regulation Authority

Legal services