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How WBW Solicitors Compares

Value for money

!

Limited data.

This firm - 94%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of WBW Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using WBW Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 50%
About Right 50%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used WBW Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how WBW Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used WBW Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how WBW Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that WBW Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    411
  • Very Good

    14
  • Average

    0
  • Poor

    2
  • Awful

    13

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Susan

Susan

April 12, 2022

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Collected on:

An easy experience!

An easy experience!

We asked Helen Goodwin for mirror wills. We were impressed with her full, clear and accurate notes of our conversation, with her advice on several issues we hadn't thought of, and with her writing of our wills in a clear, accurate and readable style

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Derek

Derek

November 01, 2021

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First will

We made an appointment with WBW to seek advice and guidance for our will and met with Steve Toft.
Steve gave us precise and detailed information and asked the appropriate questions to check that the deal fitted and suited our requirements.
Steve ensured the ambience of the experience was professional, empathetic and actively listened to our details.
The service was quick and delivered within the agreed timescales.
We both felt that now it is in place, we have planned well for the future. We have now completed our will and feel more reassured about the way forward.

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Jeston

Jeston

December 12, 2020

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Assistance concerning a new will.

From the moment I contacted WBW in Bovey Tracey, concerning the preparation of a new will, until the matter was finalised l have been delighted with the level of care and professionalism along with the Covid-19 system in place.

In particular l dealt with Mr Stephen Toft, a senior partner, who not only gave me excellent advice but also fully understood my individual needs & requirements.

I would have no hesitation to recommend not only WBW in Bovey Tracey, but also Mr Toft for his kindness and understanding

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Anonymous

Verified review

This review has been left by a verified client who used WBW Solicitors.

Matter Type:

Purchase and Sale

Anonymous

November 26, 2019

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House sale and ourchase

I was please with the overall service I received from my personal conveyancer, Caroline,. When Caroline was unavailable my queries were dealt with promptly by another member of staff. I was kept up to date with the proceedings and made to feel valued and not just another fee earner!
Thank you Caroline.

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Virginia Kidner

Verified review

This review has been left by a verified client who used WBW Solicitors.

Matter Type:

Purchase and Sale

Virginia Kidner

November 22, 2019

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Collected on:

Property sale

Despite the endless bureaucratic paperwork and questions I was impressed by the staffs friendliness, understanding of the stress of house moving, and general sympathy. My solicitor also exhibited a nice sense of humour and a willingness to get things moving.
Thank you very much.

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John

John

April 15, 2024

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Excellent Service

Therese Classon dealt with my injury claim in a very professional and efficient manner. The claims process was explained to me with great clarity and I was kept fully informed of progress throughout.
John Matthews.
Paignton

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Shirley Drew

Verified review

This review has been left by a verified client who used WBW Solicitors.

Shirley Drew

April 04, 2024

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Excellent

Louise crockford was very efficient and kept us in the loop every step of the way. Would definitely recommend her to friends and family. Which we have already done . Louise worked for my son recently.

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Sean Hopkins

Verified review

This review has been left by a verified client who used WBW Solicitors.

Matter Type:

Residential Conveyancing

Sean Hopkins

March 27, 2024

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Collected on:

Professional, seamless experience.

What a fantastic firm to deal with making our house move seamless. Louise and all the staff at the Launceston office who dealt with our case made it a very clear and concise procedure. We were informed every step of the way and everything was dealt with very quickly and without fault paying meticulous attention to all the details. Fast and efficient all the way. We would like to thank you so much for your kind and personal service throughout. Highly recommend.

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Kenneth and Linda Elliott

Verified review

This review has been left by a verified client who used WBW Solicitors.

Kenneth and Linda Elliott

March 16, 2024

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Fast and highly professional

We asked Louise Crockford of WBW Solicitors to act for us in our house sale. She is by far the best solicitor we have engaged in several house moves. She is available and brilliantly communicative and responds quickly to reassure her clients that she is on the ball. Friendly and easy to talk to. She also gets the job done quickly. We didn’t have to chase her once in three months and she preempted everything we needed to know. Perfect.

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Richard Lillicrap

Verified review

This review has been left by a verified client who used WBW Solicitors.

Richard Lillicrap

March 13, 2024

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Collected on:

Business as usual

Louise as always, has shown the greatest diligence, efficiency and courtesy in our latest house transaction. We have an unwavering confidence in her ability to act on our behalf in the most professional way. Thank you once again.

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Reviews collected from

Steve

Steve

February 12, 2021

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Steve

The service I have received whilst dealing with my parents interests have always be Professional, efficient and with friendliness.

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Tina

Tina

September 21, 2019

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Tina

Very efficient

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Caroline

Caroline

September 10, 2021

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Caroline

Very good service.
Thank you.

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Daphne

Daphne

September 10, 2021

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Daphne

Best solicitors

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Rob

Rob

September 02, 2021

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Collected on:

Rob

Very good

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WBW Solicitors are accredited by

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About this branch

Description

At WBW Solicitors we seek to deliver high quality advice, exceptional service and cost effective legal solutions throughout the South West. Our company is one of the largest legal practices in the South West, with offices based in Torquay, Paignton, Newton Abbot, Exeter, Bovey Tracey, Exmouth, Honiton, Sidmouth, Launceston, Axminster, Chard and Seaton. With clearly defined divisions catering for business and private clients, our teams are able to offer the very best legal advice through a full range of legal services to individuals and businesses, across a wide range of areas and commercial sectors.

Regulated by

Solicitors Regulation Authority

Legal services