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How WBW Solicitors Compares

Value for money

!

Limited data.

This firm - 94%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of WBW Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using WBW Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 0%
About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used WBW Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how WBW Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used WBW Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how WBW Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that WBW Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    411
  • Very Good

    14
  • Average

    0
  • Poor

    2
  • Awful

    13

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Kevin

Matter Type:

New home purchases and sales

Kevin

August 02, 2023

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Collected on:

100% Satisfied

WBW Chard were amazing handling the sale of our house. Carlie especially was so patient and dealt with all our questions and requests so quickly.
From our experience when solicitors offer seamless and stress free services I never expect it but Carlie and WBW certainly lived up to that. I cannot recommend them MORE highly.

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Mike

Mike

March 01, 2023

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Collected on:

House Purchase

We used WBW for our House purchase. Carlie was excellent, very apporachable and quick to acknowledge and respond to emails. She was very efficient, tenacious in pursuing enquiries and made sure we understood any issues that arose. always available, it was a pleasure dealing with her and we would highly recommend.

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paul

paul

March 30, 2022

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Collected on:

Family member estate

Thank you Natalie and Anna , great service - clear concise communications and always actioned commitments made in a timely manner.

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Zoe

Zoe

January 21, 2022

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Brian Maxwell - Solicitor

Brian handled the conveyancing for our property and the service he provided was excellent. We were kept informed of everything that was going at every step. He was always available to talk through any problems and his knowledge and advice was invaluable. He was extremely efficient and professional and we couldn't recommend him highly enough. Thankyou for an exceptional service!

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 B

Matter Type:

Wills

B

March 08, 2021

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Collected on:

Lack of attention

Poor communication to beneficiaries and checking of accuracy of financial details, leading to loss of payment which was after much complaining to the solicitors, eventually resolved.

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John

John

April 15, 2024

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Excellent Service

Therese Classon dealt with my injury claim in a very professional and efficient manner. The claims process was explained to me with great clarity and I was kept fully informed of progress throughout.
John Matthews.
Paignton

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Shirley Drew

Verified review

This review has been left by a verified client who used WBW Solicitors.

Shirley Drew

April 04, 2024

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Collected on:

Excellent

Louise crockford was very efficient and kept us in the loop every step of the way. Would definitely recommend her to friends and family. Which we have already done . Louise worked for my son recently.

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Sean Hopkins

Verified review

This review has been left by a verified client who used WBW Solicitors.

Matter Type:

Residential Conveyancing

Sean Hopkins

March 27, 2024

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Collected on:

Professional, seamless experience.

What a fantastic firm to deal with making our house move seamless. Louise and all the staff at the Launceston office who dealt with our case made it a very clear and concise procedure. We were informed every step of the way and everything was dealt with very quickly and without fault paying meticulous attention to all the details. Fast and efficient all the way. We would like to thank you so much for your kind and personal service throughout. Highly recommend.

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Kenneth and Linda Elliott

Verified review

This review has been left by a verified client who used WBW Solicitors.

Kenneth and Linda Elliott

March 16, 2024

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Fast and highly professional

We asked Louise Crockford of WBW Solicitors to act for us in our house sale. She is by far the best solicitor we have engaged in several house moves. She is available and brilliantly communicative and responds quickly to reassure her clients that she is on the ball. Friendly and easy to talk to. She also gets the job done quickly. We didn’t have to chase her once in three months and she preempted everything we needed to know. Perfect.

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Richard Lillicrap

Verified review

This review has been left by a verified client who used WBW Solicitors.

Richard Lillicrap

March 13, 2024

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Collected on:

Business as usual

Louise as always, has shown the greatest diligence, efficiency and courtesy in our latest house transaction. We have an unwavering confidence in her ability to act on our behalf in the most professional way. Thank you once again.

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Reviews collected from

Caroline

Caroline

September 10, 2021

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Caroline

Very good service.
Thank you.

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Daphne

Daphne

September 10, 2021

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Daphne

Best solicitors

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Rob

Rob

September 02, 2021

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Rob

Very good

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Lewis

Lewis

August 14, 2021

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Collected on:

Lewis

The lady on the front desk is absolutely lovely

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Andrew

Andrew

July 28, 2021

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Collected on:

Andrew

Very helpful just what I need

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WBW Solicitors are accredited by

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About this branch

Description

At WBW Solicitors, we have a very different approach to doing business. We have a simple philosophy; that every customer – whether they are coming to us as an individual, from a company or other organisation – has a unique set of requirements and we believe that the way we operate, and the service we offer, should be driven by this. We put our customers at the very centre of how we do business and offer tailor-made solutions for the best possible results. Our aim is always to be approachable, accessible and open in our dealings with our clients. We build and sustain good relationships, which are based on us understanding our customers’ needs and offering the best advice.

Regulated by

Solicitors Regulation Authority

Legal services