Suzy
This review was submitted by a verified client of PCS Legal Limited.
Terrible experience
Lawyers for my house purchase. Advised it was all sorted. A year later when getting some work done I was advised it was not my name on land registry. Emailed PCS legal to ask what was happening. Emails were ignored for months. Raised a complaint, again was ignored. When I finally got a response it was not a good answer. Ended up having to go through the legal ombudsman who managed to get it sorted, get the house finally registered in my name and received a payment from PCS legal to apologise. Terrible service. If PCS legal had initially responded to my complaint and sorted it, I would not have had a problem as everyone is human and mistakes happen. Instead PCS legal ignored me for months and when they did respond tried to blame me for their mistake. Lucking the legal ombudsman sorted it out for me. Would not recommend
A representative from PCS Legal Limited responded to this review
Dear Suzy, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the frustration you experienced and understand how upsetting this situation must have been. At PCS Legal, we strive to provide a high standard of service, and we fully recognise that mistakes can occur. What’s most important to us is how concerns are handled. We can see that correspondence was provided in response to your complaint and that, when you remained dissatisfied, you were advised of your right to escalate the matter to the Legal Ombudsman, which you chose to do. We respect that process and are pleased that the matter was ultimately resolved. We appreciate you acknowledging that errors can happen, and we are sorry that this situation led to a loss of confidence in our service. Feedback such as yours is invaluable and helps us continue to review and improve how we communicate with and support our clients. If anyone reading this would like information on our complaints process, it can be found at www.pcslegal.co.uk/complaints Kind regards, PCS Legal