Jackson Boyd Lawyers

The team gave a lot off support,I had regular updates on everything,they kept InTouch by phone when needed, I was very happy with the outcome off things,they where very professional.

I ended up in a legal situation that was rather mystifying - I had a no-fault car accident, the other party admitted liability and it was settled. But then their insurers spent months questioning the level of payment I had been given and, for some reason, I was the one named as fighting them to extricate the full amount to be paid to my insurer (rather than my own insurer). Thankfully Jackson & Boyd's solicitor kept me informed, answered all my questions, and (long story) persuaded the 3rd-party insurer to pay up.

You might have ‘legal expenses’ cover with your home or other insurance, if so read on. Jackson Boyd are the panel solicitors for at least one of these insurers, and while this might contain some insurance element, it is primarily a method for channelling business to Jackson Boyd. Jackson Boyd, at least for the legal expense insurance side of their business, is a glorified claims management company. Their primary source of income in these cases seems to be the judicial expenses which they recover from the other side, and these are a relatively paltry amount. Consequently you may get an unqualified claims handler or paralegal handling your case. They might even under settle your claim. One of the Partners, Mr David McKinney, tried to ‘strong-arm’ me into settling a claim for an amount which another firm has labelled ‘derisory’. He even did so by misrepresenting the legal position around the personal injury ‘qualified one way cost shifting’ protocol. My injuries turned out to be serious and life altering. I have now moved to a ‘proper’ law firm that are genuinely fighting for my interests. The success fee they will take is worth every penny. In summary, if you are seriously injured go to a firm where your case will be handled by an experienced qualified solicitor and they will get a barrister on board early. Digby Brown, Thompsons and Balfour & Manson are a good starting point. Someone accredited as a personal injury specialist with the Law Society of Scotland or Association of Personal Injury Lawyers is a decent indicator of quality. If you are wanting a cheap solicitor that will cut corners and act with their own interests at heart, Jackson Boyd are the firm for you.

Trying to get a reply from Eve & Gillian was beyond difficult to the point I missed my court date and lost. This may have been because it was through insurance it wasn’t their priority. Cost me tens of thousands! Good luck to anyone using this company

Looking at the 4 & 5 star reviews here, I'm wondering if this really is the same firm that has been representing me over the past 2 yrs! Simply put I would never ever use Jackson Boyd ever again. They have been handling a case on my behalf & were appointed via my home insurance policy. Whether or not this should make any difference is unclear & I would hope not, but they appeared happy enough to take the money from the Insurance provider yet their handling of this case has been nothing short of appalling. I've had three different Solicitor's over two years & when the case finally made it to Court in June 2025 I was awarded compensation plus costs. It then emerged that as the other party was an English based company, the Court Decree from a Scottish Court had to be converted. That was fair enough so it was left to Jackson Boyd to apply for this. Six months on & despite urgent E-Mails from ARC Legal & repeated phone calls from myself, this had never been done. Only after I complained to their complaints manager last week, did he state that they had now applied for the necessary conversion as of that day. During the last 6 months their communication has been woeful & while they have dithered the other party have actually ceased trading as of last month. Absolutely the worst firm of Solicitors I have ever used & would never ever use again. They have done nothing short of jeopardizing my entire case.

Won a case for me when insurance company were making it difficult and lying.

Craig looked after my claim with no fuss, answering all the questions i had and sorting everything out , before the need to go to court

Carol Howe has been extremely professional, helpful, and understanding throughout my personal injury claim. She explained everything clearly, kept me updated at each stage, and made the whole process much easier for me. I really appreciate her patience, knowledge, and dedication. Highly recommended!