anonymous
I know this is a long time ago
Unfortunately Christopher Taylor was less than diligent in not pointing out that the plan for our property had a small area of unregistered land, marked in blue, whilst the registered land was marked in red. At the date of purchase (2012) I was not familiar with the law concerning unregistered land, which was also covered by indemnity insurance. Unfortunately this has led to us prejudicing our right to the land and not strictly abiding by the original transfer deed for the property. It is now causing us a lot of problems. He did, however, go down several rabbit holes, which confused us, the estate agent and the vendor and his solicitor. I wish he'd pointed the more important issue of the unregistered land as I am now trying to sell this property and this is causing a headache. Consequently I cannot recommend this partner in the firm. I felt at the time (2012), he might be lacking in experience, possibly newly promoted. I do not know. May be 14 years later this has changed. Unfortunately by the time I started checking the property plans and researching the complexities of unregistered land it was too late to go back to BSI and make a formal complaint.
A representative from Barker Son & Isherwood LLP responded to this review
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience from 2012 has caused you difficulties during your current sale, and we appreciate how frustrating boundary and title issues can be when they arise many years later. Although a significant amount of time has passed since the original transaction, we take all concerns about our service seriously. We are committed to ensuring that clients receive clear advice on title matters, including the implications of unregistered land and indemnity insurance, and we are sorry that your experience did not meet your expectations in this regard. As this relates to a matter completed over a decade ago, we are unable to comment on the specific details publicly. However, we would welcome the opportunity to review the issues you are now facing and to understand whether there is any practical assistance we can offer. If you would like us to look into this further, please contact Samantha Travella directly so that we can discuss your concerns in more detail. We remain committed to maintaining high professional standards and continuously improving the service we provide. Your feedback is important to us and helps us ensure that our processes and client communication remain clear, thorough and supportive.
