A customer
Disappointing experience, poor communication and delays
I would not recommend this service. We experienced repeated delays and a complete lack of communication during our house purchase, despite there being no chain involved. The process was far more stressful than it needed to be. Bromley office - CC
A representative from Judge And Priestley LLP responded to this review
Thank you for taking the time to share your feedback, and I’m truly sorry to hear that your experience with our Bromley office did not meet your expectations. We understand how stressful a property purchase can be, especially when delays and poor communication add unnecessary pressure — and even more so when there is no chain involved. This is certainly not the level of service we aim to provide, and I sincerely apologise for the frustration and inconvenience caused. Please can you email me at nnewsome@judge-priestley.co.uk so that I am able to share your comments with the relevant team so we can review what went wrong and take steps to prevent similar experiences in the future. We are committed to delivering a more efficient and communicative service to all our clients. If you would be willing to speak with us further about your experience, I would welcome the opportunity to understand more and offer any appropriate follow-up. Thank you again for your honest feedback.