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Simpson Millar LLP

4.2 | 55 Reviews 55 Reviews | Housing & Property
3,706 Total Company Reviews info icon Housing & Property | info icon 3,706 Total Company Reviews Housing & Property | info icon 3,706 Total Company Reviews

King'S Yard, High Street, Lancaster, Lancashire, LA1 1LA

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King'S Yard, High Street, Lancaster, Lancashire, LA1 1LA

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 596571

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Simpson Millar LLP Review Scores & Client Satisfaction Overview

4.2
Excellent
85%
Value for
Money
84%
Success
Rate
84%
Would
Recommend
Communication 4.2/5
Initial Impressions 4.5/5
Approachability 4.2/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.2/5

Accreditations

Simpson Millar LLP are accredited by

Children Law accreditation awarded to Simpson Millar LLP
Family Law Advanced accreditation awarded to Simpson Millar LLP
Clinical Negligence accreditation awarded to Simpson Millar LLP

Description

At Simpson Millar, we appreciate that everyone's situation is unique, and we're here to offer you personalised, expert legal advice. With flexible funding options tailored to your needs, our dedicated team is here to guide you with professionalism, empathy, and transparency. We'll support you every step of the way, making sure you feel informed throughout your legal journey.

Rankings by area of expertise

The rankings below show the areas of expertise that Simpson Millar LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Simpson Millar LLP Review Scores & Client Satisfaction Overview

4.4
Excellent
88%
Value for
Money
5% above
national average
86%
Success
Rate
4% above
national average
86%
Would
Recommend
5% above
national average
Communication 4.4/5
Initial Impressions 4.4/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.4/5

Accreditations

Simpson Millar LLP are accredited by

Children Law accreditation awarded to Simpson Millar LLP
Family Law Advanced accreditation awarded to Simpson Millar LLP
Clinical Negligence accreditation awarded to Simpson Millar LLP

Description

At Simpson Millar, we appreciate that everyone's situation is unique, and we're here to offer you personalised, expert legal advice. With flexible funding options tailored to your needs, our dedicated team is here to guide you with professionalism, empathy, and transparency. We'll support you every step of the way, making sure you feel informed throughout your legal journey.

Rankings by area of expertise

The rankings below show the areas of expertise that Simpson Millar LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Simpson Millar LLP

Opening hours

Monday 09:00–18:00
Tuesday 09:00–18:00
Wednesday 09:00–18:00
Thursday 09:00–18:00
Friday 09:00–18:00
Saturday (Closed)
Sunday (Closed)

King'S Yard, High Street, Lancaster, Lancashire, LA1 1LA

Reviews

4.2 /5 55 Reviews
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Rating

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Clients say

What clients say about Simpson Millar LLP

The firm specialises in medical negligence, personal injury and employment-related claims, with strong expertise in litigation and securing favourable settlements. Clients praise clear, consistent communication, thorough attention to detail, and expert guidance throughout lengthy processes. Valued soft skills include professionalism, determination, empathy, responsiveness and approachability; clients note supportive, personable case management, helpful explanations and trust-building. The team is described as hardworking, diligent and effective at achieving positive outcomes.

professional service
excellent communication
knowledgeable staff
attentive detail
friendly support
responsive team
successful outcomes
trustworthy guidance
compassionate handling
efficient casework

ReviewSolicitors Review List

Profile image of Jane

Jane

Housing & Property

Good communication

I have used Simpson Milker twice now, both for property sale and purchase and i have been very impressed by their service. I see a lot of negativity on here, but honestly i will use them again should the need arise.

0
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Gill

Housing & Property

Terrible

Shambolic and chaotic. They do not communicate and we would have lost our sale without the wonderful Carolyn Lowe in the Lancaster office who is their receptionist. They should be ashamed and embarrassed about the disorganised way they handled the decision to stop conveyancing, and their continuing appalling service.

2
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stephanie

Housing & Property

AVOID AT ALL COSTS!!

Simpson Millar are the worst law firm in the UK. They have let hundreds if not thousands of clients down who were using their conveyancing department — please look at Trustpilot. Do not use this company — they are in breach of SRA code of conduct and do not have your best interests at heart.

A representative from Simpson Millar LLP responded to this review

We're really sorry you feel disappointed with our service. Could you please email reviews@simpsonmillar.co.uk with your full name and matter reference so that we can try and get this sorted for you. Best wishes, Laura

6
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Joe

Housing & Property

Gross negligence on an epic scale.

This law firm failed to carry out work we instructed them to do on our behalf and of which they accepted payment - due to an incredibly short sighted decision by Greg the CEO to protect its clients from financial ruin myself and my partner now find ourselves on the verge of homelessness and we are now being completely blanked by the company! AVOID USING this company at all costs when there are far more competent alternatives around.

A representative from Simpson Millar LLP responded to this review

I'm really sorry that you've felt so let down by our service. Could you please email reviews@simpsonmillar.co.uk with your full name and case reference and we can try and get this sorted for you. Best wishes, Laura

6
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Nicci

Housing & Property

Awful Experience

Trying to sell & buy a house through Simpson Millar, has been a nightmare. We have never been able to talk to our conveyancer - 3 weeks we have been waiting for a call back, and still nothing, after chasing daily. We have raised two complaints, both ignored. We are due to move in 2 weeks time, and still waiting to exchange. After a little research on the internet, it appears Simpson Millar are no longer doing Conveyancing, as of the 2nd Aug’22 - they have not informed us. We are now left with no idea if we will exchange contracts & move, or if we need to find a new conveyancer to finish the job, Simpson Millar aren’t going to - this will put us back weeks and cost us financially, as we try to move back dates of the move with our movers, and other services, let alone the impact to our buyer and vendor - disgusted by our treatment and the poor service. We have been promised today a call back within 4hrs from a partner, but yet again no call back. An awful experience and one that appears to be experienced by not only us.

5
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Other Reviews

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Sharon

Sharon

Can’t recommend these solicitors enough. I was given fantastic advice with a positive outcome. Was kept up to date all the way through my claim, Joli was fantastic.

A representative from Simpson Millar LLP responded to this review

Thank you for your 5-star review and for sharing your experience. We’re so pleased to hear that Joli provided fantastic advice and support throughout your claim and helped you achieve a positive outcome. Your recommendation means a lot to us, and we’re grateful you chose Simpson Millar to assist you. If you ever need legal support again in the future, please don’t hesitate to get in touch. Wishing you all the best, The Simpson Millar Team

0
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Elliott

Elliott

What I can tell you is Alan Jolliffe is the solicitor I had dealing with my case, I would honestly recommend him to anyone. Speaking to him was more like taking to a friend. Please don’t misinterpret my words though, there has always bin a high level and respect and professionalism on his part. I wouldn’t advise anyone to get injured, but if you do I would definitely advise you who to get hold of.

A representative from Simpson Millar LLP responded to this review

Thank you for sharing such thoughtful feedback. We're so pleased to hear that Alan made the experience feel approachable and supportive, whilst maintaining the professionalism you expected. Feeling listened to and respected can make a big difference during a difficult time, and we're glad Alan could offer that throughout your case. If you ever need legal support again in the future, please don’t hesitate to get in touch. Wishing you all the best, The Simpson Millar Team

0
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Jajay

Jajay

fantastic solicitor brilliant job thankyou

A representative from Simpson Millar LLP responded to this review

It’s great to hear you had such a positive experience. We're pleased that your Solicitor, Tina, was able to provide the support and outcome you needed. If we can help with anything else in the future, please don't hesitate to get in touch. All the best, The Simpson Millar Team

0
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Amna

Housing & Property

Amna

Instructed Simpson Millar for the purchase of my new home. Mohammed Iqbal and Lucy Bell were very thorough and helpful! I would like to thank them for their advice and assistance with my conveyancing matter.

A representative from Simpson Millar LLP responded to this review

Hi Amna, We're really glad we could help you with your house purchase and that Mohammed and Lucy were able to help. Best wishes Chris

0
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Naeem

Housing & Property

Naeem

Cannot fault the service and professionalism given to us from start to finish of our transaction. Claire and Rhianne are a credit to the firm and were prompt in dealing with all actions and communication. I wouldn't hesitate to recommend or use them again in the future.

A representative from Simpson Millar LLP responded to this review

That is really good to hear Naeem. We are really glad we could help. Best wishes Chris

0
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Reviews

4.4 /5 3706 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Simpson Millar LLP

The firm specialises in medical negligence, personal injury and employment-related claims, with strong expertise in litigation and securing favourable settlements. Clients praise clear, consistent communication, thorough attention to detail, and expert guidance throughout lengthy processes. Valued soft skills include professionalism, determination, empathy, responsiveness and approachability; clients note supportive, personable case management, helpful explanations and trust-building. The team is described as hardworking, diligent and effective at achieving positive outcomes.

professional service
excellent communication
knowledgeable staff
attentive detail
friendly support
responsive team
successful outcomes
trustworthy guidance
compassionate handling
efficient casework

ReviewSolicitors Review List

Profile image of MARC A

MARC A

Clinical Negligence

The revolving door of case handlers

I have been using SM for a medical negligence case , it’s been a revolving door of people handling my case , i have really lost count now who is managing it. They have been so slow to move to case along , even when they agreed with experts that the case was sound months and months went by without really doing anything , so much so we almost ran out of time .

A representative from Simpson Millar LLP responded to this review

Thank you for taking the time to share your feedback. We’re sorry to hear how frustrating your experience has felt, particularly around continuity and the changes in who has been handling your case. We understand how unsettling that can be, especially in a complex medical negligence matter. Whilst your case remains ongoing, we appreciate that delays and changes in contact can cause understandable concern. Please be assured that the matter continues to be actively progressed, and decisions are being taken carefully and with your best interests in mind. If you would like to discuss your concerns further, or if there’s anything specific you’d like us to review, please contact us at reviews@simpsonmillar.co.uk so we can look into this in more detail. Wishing you all the best, The Simpson Millar Team

0
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chris

Personal Injury

One star is to much

I had an extremely disappointing experience with Simpson Millar Solicitors. After four years, my case was ultimately dismissed due to a lack of evidence and poor-quality specialist reports. This outcome was incredibly frustrating given the amount of time invested. Throughout the entire four-year period, I was constantly chasing for updates and progress. Communication was very poor, and there was no sense of continuity — I had approximately 12–13 different case handlers, which made the process chaotic and disorganised. The handling of my case caused me a great deal of unnecessary stress and anxiety. I never felt properly supported or informed, and the service fell well below what I would expect from a professional legal firm. Due to the unacceptable level of service, I am now referring Simpson Millar to the Legal Ombudsman. I would not recommend this firm to anyone seeking reliable, competent legal representation.

A representative from Simpson Millar LLP responded to this review

Thank you for sharing your review. We are very sorry to hear how disappointed you feel about your experience and we recognise how upsetting it is when a case does not conclude in the way a client hopes, particularly after such a long period of time. We understand the frustration caused by the outcome of your case and the impact this has had on you. All advice provided was given carefully, based on the evidence available at the time and with your best interests in mind. Unfortunately, there are occasions where, despite extensive work being undertaken, the available evidence and expert opinion mean that a claim cannot be successfully progressed. The Simpson Millar Team

0
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Adrianna

Great job !

had a great experience with Simpson Miller Solicitors and couldn’t be more impressed with the service I received. A huge thank you to Lucy and Charlotte for all their hard work — they were professional, friendly, and really on the ball from start to finish. They got everything sorted out quickly, kept me in the loop throughout, and I was very happy with the outcome. It felt like real justice was done, and I ended up with a decent amount for the accident too. I’m really grateful for everything they did and wouldn’t hesitate to recommend them to anyone needing legal help. Thank you again!

A representative from Simpson Millar LLP responded to this review

We’re so pleased to hear you had such a positive experience and that Lucy and Charlotte’s support made a real difference throughout your claim. It’s great to know you felt well looked after and kept informed, and that the outcome felt fair and worthwhile. We’ll be sure to pass on your kind words to the team. If we can ever assist you again in the future, please don't hesitate to get in touch. Wishing you all the best, The Simpson Millar Team

0
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Kevin

Employment

Never assessed our claim

Avoid this solicitors. Unfairly dismissed and won our tribunal. Simpson Millar advice was to accept £20,000 based on no calculations of loss , messed up my ET1 form to the tribunal, missed out disability discrimination. We were offered £50,000 before the tribunal. We proved our overtime losses for 18 months was worth £20,000 . Simpson Millar could have and have cost us thousands of pounds.Won unfair dismissal with a different solicitor. Only writing the review to allow others to make a informed decision. Solicitor could not give us the calculation they based there very low figure on , just wanted to settle as quickly as possible.

4
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Jane

Housing & Property

Good communication

I have used Simpson Milker twice now, both for property sale and purchase and i have been very impressed by their service. I see a lot of negativity on here, but honestly i will use them again should the need arise.

0
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Other Reviews

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Sue Wilkinson

Sue

Worked hard to secure a good outcome.

0
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Joel andrew

Joel

I had an outstanding experience with Simpson Millar. Their attention to detail was exceptional, and I was kept thoroughly updated throughout the entire process. The guidance I received regarding my claim was top-tier, ultimately leading to the best possible outcome. A special thank you to Georgina, who managed my case faultlessly from start to finish. The service was so brilliant that I would have gladly given a 5-star review regardless of the final outcome. Highly recommended!

Thank you for taking the time to share such wonderful feedback. We are delighted to hear that you had such an outstanding experience with our team and that you felt fully informed and supported throughout your claim. It is especially pleasing to know that Georgina managed your case so effectively from start to finish and helped achieve the best possible outcome for you. Your comments about the level of service and care provided mean a great deal to us, and we will be sure to pass on your kind words to Georgina. We truly appreciate your recommendation. If you ever need advice or support with another legal matter, please don’t hesitate to get in touch. Wishing you all the best, The Simpson Millar Team

0
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Bandit

Bandit

I recently used this solicitor for my hearing claim and was extremely impressed throughout the entire process. Professional, knowledgeable, and always quick to respond to any questions or concerns I had. They kept me fully informed at every stage and handled everything efficiently and confidently. I would highly recommend their services to anyone looking for a reliable and professional lawyer.

We really appreciate you taking the time to leave such positive feedback about your hearing loss claim experience with us. It is fantastic to hear that you felt supported and informed throughout the process, and that our team responded quickly whenever you had questions or concerns. Legal claims can sometimes feel overwhelming, so knowing that you felt confident in the way your case was handled means a great deal to us. Thank you as well for your recommendation. It is always rewarding to hear that a client felt they could rely on us during an important matter. If you ever need legal advice or support in the future, please feel free to contact us. Wishing you all the best, The Simpson Millar Team

0
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Sabrina CH

Sabrina

I can help you improve your business rating with positive reviews, attract new customers, and get negative reviews removed. Please contact me directly. My WhatsApp number is listed on my profile. Contact me here.

0
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Alice Lemaitre

Alice

Professional, determined yet personable service from Simpson Millar to get my case to a satisfactory conclusion. I very much valued their expertise and determination to gather my case details and explain the timeline. These are lenghty collaborations and the process could be draining but Simpson Millar work with their clients to build trust overtime and positive dialogue. I am most grateful that they made this difficult experience more manageable and delivered closure.

Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that you found our service professional, determined, and personable throughout your case. We understand that legal claims can often be lengthy and emotionally draining, so it is especially pleasing to know that you felt supported, informed, and able to build trust with the team over time. Ensuring clients understand the process and feel reassured throughout is very important to us, and we are pleased we could help make a difficult experience feel more manageable whilst achieving a satisfactory conclusion for you. If you ever need advice or support with another legal matter, please don’t hesitate to get in touch. Wishing you all the best, The Simpson Millar Team

0
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