Osbornes Law

I engaged Osbornes Law in late 2023 to represent me in a personal injury claim following a cycling accident. From the outset, I expected professional and diligent service, but my experience was overwhelmingly disappointing. After my original file handler left the firm, there was no meaningful handover. Communication became inconsistent, emails and calls often went unanswered, and progress on the claim slowed to a standstill. I had to chase for updates repeatedly, sometimes waiting months for a reply. It often felt as though I was managing my own case rather than being supported by my solicitors. The handling of my medical evidence was particularly poor. It took nine and a half months for Osbornes to obtain an amended report from one of their own appointed experts, despite my persistent follow-ups. Similarly, a psychiatric report recommending urgent CBT treatment was not acted upon for several months, delaying essential therapy that was meant to aid my recovery. In January 2025, I was shocked to receive a letter accusing me of deliberately misleading the firm, a completely unfounded allegation. After I filed a formal written complaint and provided evidence disproving their claim, the firm quietly changed its position, admitting that the case was being discontinued simply because they now considered the prospects of success to be below 50%. In my opinion, this reversal speaks volumes about the lack of care and professionalism with which my matter was handled. Osbornes’ approach left me feeling distressed, undermined, and unsupported at a time when I most needed competent legal guidance. I found their service reactive rather than proactive, and their case management lacking in both diligence and transparency. I have since referred my concerns to the Legal Ombudsman, as I believe the firm failed to meet even the minimum standards expected of a regulated legal practice. Based on my experience, I would not recommend Osbornes Law to anyone seeking reliable or client-focused representation.

Very content with the outcome of my case that was settled quickly. I am happy that I listened to her advice for a higher offer and it was accepted. Lavinia kept me updated and explained all the steps so I can understand the process, she is very patient and a good negotiator. definitely recommend

O super doamna cu o experienta uimitoarea și un devotament ,minunat se implica în ceea cesi propune și duce pana la final munca depusa

Din nefericire m-am tăiat la deget în fabrica unde munceam. Am contactato pe doamna Lavinia Bofan și totul a parcurs extraordinar. Sunt foarte mulțumit și recomand cu încredere.

Pani Oliwia to bardzo ciepła osoba służąca zawsze pomocą ,cierpliwa spokojnie tłumacząca kazdą niezrozumiała kwestie dla człowieka .Przy współpracy ze Mną wykazała dużo empati za co jej bardzo dziękuje

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Oliwia Rozycka

(Translated by Google) From my own experience, I can highly recommend Osbornes Law's lawyer calendar, specifically Mr. Jaro Bernat. He helped me obtain adequate compensation for a work-related injury. Thank you Fiantova (Original) Z vlastní zkušenosti mohu advokátní kalendář Osbornes Law vřele doporučit, konkrétně pana Jaro Bernata. Pomohl mi získat odpovídající odškodné za pracovní úraz. Děkuji Fiantova

Very supportive and professional lawyer who helped me through my injury claimover several years.Always clear,helpful and trustworthy.Highly reccomend Diana.

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Diana Magyar

(Translated by Google) I have dealt with many lawyers in my life, but he is the most persistent and dedicated of them all. An excellent compensation expert. I am glad I turned to him. I only think of him with gratitude. (Original) Èletem soràn több ügyvèddel volt dolgom, de ő a legkitartóbb, legodaadòbb mindegyik közzül. Kiváló kártérítésii szakértő. Örülök, hogy hozzá fordultam. Csak hálával gondolok rá.

(Translated by Google) I am a cabbage I waited almost 4 years after the work accident, even though I have a cabbage leg they denied me the right to be seen by a doctor they have chronic pain instead of helping me they always threatened me because I go on vacation with my family because I smile they are in the hands of the insurance companies even though my expectations were high they pressured me to accept the offer they wanted they threatened me that if I give up they do not guarantee that I will win they only respond when they want and that's it I can no longer walk like a normal person I am left with a disability for the rest of my life I do not recommend especially Romanians from there especially Mrs. Camelia who always spoke to me very arrogantly including my lawyer Patricia Macfrey I do not recommend this law firm run away from them instead of taking 15 percent commission as in the contract they took 25 percent beating my job (Original) Sunt varză am așteptat aproape 4 ani după accidentul de muncă ,deși sunt cu piciorul varză ei mi-au refuzat dreptul să fiu văzut de un doctor le durere cronică în loc să mă ajute m-au amenințat mereu ca eu dece merg cu familia în vacanță dece zâmbesc sunt pe mâna cu firmele de asigurări deși așteptările mele erau mari mau presat să accept oferta care au vrut ei m-au amenințat ca dacă renunț mai departe ei nu îmi garantează ca o să câștig răspund doar când vor și atât eu nu pot să mai merg ca un om normal am rămas cu handicap pentru tot restul vieți nu recomand mai ales români de acolo în special doamna Camelia care tot timpul mi-a vorbit foarte arogant inclusiv avocata mea Patricia Macfrey nu recomand această firmă de avocatură fugiți de ei în loc să îmi ia 15 la sută comision ca în contract mi-au luat 25 la sută bătaie de job

I worked with Magda on my personal injury claim, and I’m extremely happy with her service. From the very beginning, she was professional, approachable, and took the time to explain everything clearly. She kept me informed throughout the process and always made sure I understood my options. I felt well-supported and confident in her expertise the entire time. If you’re looking for a knowledgeable, caring injury lawyer, I highly recommend Magda.