Simpson Millar LLP

I had a genuinely disappointing experience with Simpson Millar. After providing detailed information about my case and engaging with their enquiries team, my case was abruptly closed without any proper explanation or assessment. I then received a generic email stating they “didn’t want to disturb me” and had therefore decided to close my enquiry. This made no sense — I had not asked them to stop contacting me, nor had I disengaged. In fact, I was actively waiting for an update. I responded immediately to challenge this and asked for clarification, but no meaningful explanation was provided. There was no attempt to review the case, no feedback, and no transparency about why it was dropped. This raises serious concerns about their internal process: -Cases appear to be closed arbitrarily without client consent -There is no clear communication or accountability -Enquiries are not properly assessed despite clients taking time to submit details For a firm that promotes professionalism and client care, this experience was the opposite. It felt like my case was simply discarded without consideration. If this is how initial enquiries are handled, it does not give confidence in how they would manage a live case where communication and diligence are critical. Very disappointing.

I have been using SM for a medical negligence case , it’s been a revolving door of people handling my case , i have really lost count now who is managing it. They have been so slow to move to case along , even when they agreed with experts that the case was sound months and months went by without really doing anything , so much so we almost ran out of time .

I had an extremely disappointing experience with Simpson Millar Solicitors. After four years, my case was ultimately dismissed due to a lack of evidence and poor-quality specialist reports. This outcome was incredibly frustrating given the amount of time invested. Throughout the entire four-year period, I was constantly chasing for updates and progress. Communication was very poor, and there was no sense of continuity — I had approximately 12–13 different case handlers, which made the process chaotic and disorganised. The handling of my case caused me a great deal of unnecessary stress and anxiety. I never felt properly supported or informed, and the service fell well below what I would expect from a professional legal firm. Due to the unacceptable level of service, I am now referring Simpson Millar to the Legal Ombudsman. I would not recommend this firm to anyone seeking reliable, competent legal representation.

had a great experience with Simpson Miller Solicitors and couldn’t be more impressed with the service I received. A huge thank you to Lucy and Charlotte for all their hard work — they were professional, friendly, and really on the ball from start to finish. They got everything sorted out quickly, kept me in the loop throughout, and I was very happy with the outcome. It felt like real justice was done, and I ended up with a decent amount for the accident too. I’m really grateful for everything they did and wouldn’t hesitate to recommend them to anyone needing legal help. Thank you again!

Avoid this solicitors. Unfairly dismissed and won our tribunal. Simpson Millar advice was to accept £20,000 based on no calculations of loss , messed up my ET1 form to the tribunal, missed out disability discrimination. We were offered £50,000 before the tribunal. We proved our overtime losses for 18 months was worth £20,000 . Simpson Millar could have and have cost us thousands of pounds.Won unfair dismissal with a different solicitor. Only writing the review to allow others to make a informed decision. Solicitor could not give us the calculation they based there very low figure on , just wanted to settle as quickly as possible.

Wasted 2 hours of my time to give my story for no win no fee solicitor for personal injury claim where I've been assaulted at work and today they don't want to provide this service where in fact by SRA Regulations is their duty to do so. That's totally scandalous and will be reported to relevant legal authorities.

I called in June and spent around an hour giving all my details. Despite calling several times over the last 8 weeks I am still waiting for a callback from Eleanor. Needless to say we are now seeking a new solicitor.

After having an accident at work and starting the process of a claim with a different solicitor who wasted almost 3 yrs and achieved nothing, I was taken on by Simpson Millar. The change of pace was staggering, in less than a year an offer was made and throughout the whole process I was kept informed and had everything explained and set out for me. At no point was I not informed of progress and upcoming decisions, it was all done at a time that suited my schedule and work life. Can’t thank the team enough for all their patience and guidance throughout this whole process and stressful time. 10 out of 10.

Total waste of time. Have a genuine case and despite throwing evidence in front of them refused to take the case that it didn't match their criteria. Their more concerned about your name. Stay well away.

I would highly recommend this solicitors firm. I used them to help me with a compensation claim following a fall I had while in Australia, and I couldn’t have been happier with the service I received. Ian was fantastic throughout the whole process, particularly with communication. He always kept me updated, explained everything clearly and was quick to respond whenever I had any questions. The whole process was made so much easier knowing I was in good hands. Thank you for all your help and support — I would definitely recommend your services. ⭐️⭐️⭐️⭐️⭐️