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Hains & Lewis Limited

4.8 | 46 Reviews 46 Reviews | Commercial Property
168 Total Company Reviews info icon Commercial Property | info icon 168 Total Company Reviews Commercial Property | info icon 168 Total Company Reviews

Penffynnon, Hawthorn Rise, Haverfordwest, Pembrokeshire, SA61 2BQ

0345 408 0125

Accepting new clients

Penffynnon, Hawthorn Rise, Haverfordwest, Pembrokeshire, SA61 2BQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 484906

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Hains & Lewis Limited |

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4.8
Excellent
46 Reviews
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Hains & Lewis Limited are accredited by

Children Law accreditation awarded to Hains & Lewis Limited
Family Law Advanced accreditation awarded to Hains & Lewis Limited
Family Law accreditation awarded to Hains & Lewis Limited
Trading names:
• Hains & Lewis

Description

We aim to give a high quality legal service. We recognise that only by achieving the highest standards can we meet our clients’ expectations of us. The importance of satisfying our existing clients cannot be underestimated and we are committed to the highest standards of client care.

Rankings by area of expertise

Local 1 / 2
National 867 / 11,165
4.8
Excellent
168 Reviews
93%
Value for
Money
10% above
national average
95%+
Success
Rate
15% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.7/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Hains & Lewis Limited are accredited by

Children Law accreditation awarded to Hains & Lewis Limited
Family Law Advanced accreditation awarded to Hains & Lewis Limited
Family Law accreditation awarded to Hains & Lewis Limited
Trading names:
• Hains & Lewis

Description

We aim to give a high quality legal service. We recognise that only by achieving the highest standards can we meet our clients’ expectations of us. The importance of satisfying our existing clients cannot be underestimated and we are committed to the highest standards of client care.

Rankings by area of expertise

Meet the team of Hains & Lewis Limited

Eloise Llewellin

Eloise Llewellin

Solicitor

4.3 12
Emma Caughey

Emma Caughey

Associate and Private Family Solicitor

4.0 5
Ifor Phillips

Ifor Phillips

Consultant and Property Solicitor

5.0 3
Fenella Longstaff

Fenella Longstaff

Solicitor

4.9 17
Ben Tuck

Ben Tuck

Associate and Disputes Solicitor

5.0 14

Meet the team of Hains & Lewis Limited

Gayle Edwards

Gayle Edwards

Conveyancing Executive

4.9 33
Fenella Longstaff

Fenella Longstaff

Solicitor

4.9 17
Christopher Taylor

Christopher Taylor

Director and Head of Private Family

5.0 15
Ben Tuck

Ben Tuck

Associate and Disputes Solicitor

5.0 14
Eloise Llewellin

Eloise Llewellin

Solicitor

4.3 12
Tracy Griffiths

Tracy Griffiths

Wills and Estate Administration

4.6 9
Emma Caughey

Emma Caughey

Associate and Private Family Solicitor

4.0 5
Ifor Phillips

Ifor Phillips

Consultant and Property Solicitor

5.0 3
Dawn Nicholas

Dawn Nicholas

Paralegal

0.0 0
Emma Busch

Emma Busch

Assistant Solicitor

0.0 0
Alexandra Pieniak

Alexandra Pieniak

Solicitor

0.0 0
Jayne Rowe

Jayne Rowe

Paralegal​​​​

0.0 0
Ceri James

Ceri James

Trainee Solicitor

0.0 0

Contact details

0345 408 0125
law@hainsandlewis.co.uk
www.hainsandlewis.co.uk

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Penffynnon, Hawthorn Rise, Haverfordwest, Pembrokeshire, SA61 2BQ

Reviews

4.8 /5 46 Reviews
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    Clients say

    The firm specialises in property transactions, family law and court/POA matters, with notable technical expertise and successful outcomes. Clients value professionalism, clear communication, responsiveness, patience and sensitivity during stressful cases. Reviewers praise efficient, knowledgeable teams who provide calm, practical guidance, strong attention to detail and good client care, often delivering timely, cost‑effective results and repeat use.

    professionalism
    expert advice
    clear communication
    responsiveness
    efficient service
    knowledgeable staff
    calm guidance
    supportive reassurance
    value for money
    stress‑free process

    ReviewSolicitors Review List

    Profile image of R. Nicolson.

    R. Nicolson.

    Verified
    Agriculture

    Land purchase

    Very efficient service, fairly priced. Recommended.

    Legal experts tagged in
    this review

    legal expert Helen John Helen John

    from Hains & Lewis Limited

    Thank you for your positive feedback R. Nicolson! We’re pleased to hear you found our service efficient and fairly priced, and that you were satisfied with the process. We appreciate your recommendation. Thank you for choosing our firm, and congratulations on your land purchase!

    0
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    Profile image of Steve James

    Steve James

    Verified
    Housing & Property

    Property Dispute

    We had a long, complicated and very frustrating property dispute that Ben advised on. He was always calm, patient, knowledgable and professional. He was always at the end of a phone or email and his responsiveness was exceptional. I wouldn't hesitate to use him again or recommend him to to others.

    Solicitors tagged in
    this review

    legal expert Ben Tuck Ben Tuck

    from Hains & Lewis Limited

    Thank you Steve for your review. We’re pleased Ben was able to support you through a complex property dispute and that you found his advice calm, professional, and responsive throughout.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Sam and Sian Bloxham

    Sam and Sian Bloxham

    Housing & Property

    Very Helpful and Professional

    Gayle handled our house sale brilliantly. Professional and responsive. She made the whole process straightforward and stress-free. We have used Gayle a couple of times before and we highly recommend her.

    Legal experts tagged in
    this review

    legal expert Gayle Edwards Gayle Edwards

    from Hains & Lewis Limited

    Thank you, Sam and Sian. We are pleased to hear that Gayle provided a professional and responsive service.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Richard Collier

    Richard Collier

    Verified

    Excellent Communication

    Fenella and her team saw the sale of the property through to its conclusion without a hitch. Good communication from everyone involved.

    Solicitors tagged in
    this review

    legal expert Fenella Longstaff Fenella Longstaff

    from Hains & Lewis Limited

    Dear Richard, Thank you for your feedback. We’re pleased to hear that Fenella and her team ensured the sale completed smoothly, with good communication throughout. Your comments are greatly appreciated.

    0
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    Profile image of Dr Jan Lewis

    Dr Jan Lewis

    Verified

    Not a good service.

    My partner and I engaged Hains and Lewis to carry out the conveyancing on our purchase of two garages and associated building plot. In our opinion, we were not provided with a good service. There was a restrictive covenant regarding building on the land, which was critical to the viability of the purchase. This would have shown up very quickly in the searches. However, Hains and Lewis did not alert us to this most important fact until the very final stages of the process. Importantly, it was only after we had transferred the funds that we were sent the buyer's report, which highlighted the restrictive covenant. We could, and should, have been alerted to this much earlier in the process. In the event, he had to chase around himself in order to arrange for the covenant to be removed. He commented that this was one of the most stressful experiences of his life. All was fine in the end, but this was no thanks to Hains and Lewis. It seems that no-one is in overall control of the conveyancing process, and that there is inadequate supervision of staff carrying out the work. We regard this to be a very poor service, and we would certainly never engage Hains and Lewis again.

    Solicitors tagged in
    this review

    legal expert Eloise Llewellin Eloise Llewellin

    Hains & Lewis Limited

    Thank you for taking the time to provide your feedback, Jan. We are genuinely sorry to hear that your experience did not meet your expectations and that the conveyancing process caused you and your partner such significant stress. We take all concerns seriously, especially where clients feel that key information was not communicated clearly or in a timely manner. The issue regarding the restrictive covenant is particularly concerning, and we understand how critical this would have been to your decision-making. We sincerely regret that you were not made aware of this sooner in the process. We also acknowledge your comments about the delivery of the buyer's report and the lack of apparent supervision. This is not the standard of service we strive to uphold, and your feedback highlights areas where we clearly need to review and improve our internal processes. Please know that we are taking this matter seriously. We would welcome the opportunity to investigate the details of your case further so we can learn from what happened and take appropriate steps to prevent similar issues in the future. If you are willing, please contact us directly so that we can discuss this with you further. Once again, we are truly sorry for the distress caused, and we appreciate your honest feedback.

    0
    Collected on: ReviewSolicitor collection source logo

    Reviews

    4.8 /5 168 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      The firm specialises in property transactions, family law and court/POA matters, with notable technical expertise and successful outcomes. Clients value professionalism, clear communication, responsiveness, patience and sensitivity during stressful cases. Reviewers praise efficient, knowledgeable teams who provide calm, practical guidance, strong attention to detail and good client care, often delivering timely, cost‑effective results and repeat use.

      professionalism
      expert advice
      clear communication
      responsiveness
      efficient service
      knowledgeable staff
      calm guidance
      supportive reassurance
      value for money
      stress‑free process

      ReviewSolicitors Review List

      Profile image of anonymous

      anonymous

      Company & Commercial

      Slow and unhelpful

      I used the Narberth branch for a business purchase, the solicitor was very hard to get hold of by phone and email, taking at least a week to get back to me every time. I gave her a deadline for completion as we had funding that needed to be claimed by that date, and she decided that week was when she wanted to go on holiday even though she had known this deadline all along, and it had to be extended as she missed the first one. She decided that she would do it when she got back. By this time we would have lost all our funding so i insisted that she do it before her holiday. Now i need a solicitor letter to confirm the purchase and she cant even do that apparently. Shocking service, will not be recommending.

      from Hains & Lewis Limited

      Thank you for bringing this matter to our attention. This is not the standard of service we aim to provide, and we want to fix the issue. Please contact our management team directly.

      0
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      Profile image of Martina

      Martina

      Verified
      Wills, Trusts & Probate

      Will Service

      The instructions were clear and both Fenella and Tanya demonstrated endless patience, professionalism as well as providing expert advice as I tried to work out the best way to proceed. I feel so much better for having completed mine and wouldn't hesitate to use them again.

      Solicitors tagged in
      this review

      legal expert Fenella Longstaff Fenella Longstaff

      from Hains & Lewis Limited

      Thank you so much for this wonderful feedback! Sorting out a Will can involve making some tough decisions, so we are absolutely delighted to hear that Fenella and Tanya provided the endless patience, professionalism, and expert advice you needed to find the best way forward. There is truly no better feeling than the peace of mind that comes with getting it completed. Thank you for your trust, Martina, and we would be more than happy to assist you again in the future!

      0
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      Profile image of Ryan Jones

      Ryan Jones

      Verified

      Settlement

      From the start Ben was the utmost professional. His knowledge stretches far beyond what is expected. He guided me through the process and made the stressful scenario come to a conclusion sooner than originally hoped for and the entire process was seamless with Ben at the helm. I would recommend Ben to anybody looking for a solicitor; he is an expert in his field. 10/10.

      Solicitors tagged in
      this review

      legal expert Ben Tuck Ben Tuck

      from Hains & Lewis Limited

      Thank you for such a fantastic review, Ryan! Reaching a settlement can be an incredibly stressful experience, but we are delighted to hear that Ben’s extensive knowledge and guidance made the entire process feel seamless for you. He truly is a wonderful asset to our team!

      0
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      Profile image of CraigAlan

      CraigAlan

      Verified
      Family Law

      Compassionate, Efficient and Truly Supportive During a Difficult Time

      I am incredibly grateful for the support I received from my family solicitor. They handled my case with professionalism, sensitivity and impressive efficiency. What meant the most was how reassured I felt throughout the process — at a time that was very stressful for both me and my daughter, they took all the worry away and made everything feel under control. Their guidance and kindness made a difficult situation so much easier. I would confidently recommend them to anyone needing family law support.

      Solicitors tagged in
      this review

      legal expert Emma Caughey Emma Caughey

      from Hains & Lewis Limited

      Thank you so much for the incredibly kind review, Craig. We are so glad to hear that our family team could provide the professional, sensitive, and efficient support you and your daughter needed during such a stressful time. We truly appreciate your confidence in recommending our family law services, and we wish you and your daughter all the very best moving forward!

      0
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      Profile image of R. Nicolson.

      R. Nicolson.

      Verified
      Agriculture

      Land purchase

      Very efficient service, fairly priced. Recommended.

      Legal experts tagged in
      this review

      legal expert Helen John Helen John

      from Hains & Lewis Limited

      Thank you for your positive feedback R. Nicolson! We’re pleased to hear you found our service efficient and fairly priced, and that you were satisfied with the process. We appreciate your recommendation. Thank you for choosing our firm, and congratulations on your land purchase!

      0
      Collected on: ReviewSolicitor collection source logo

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