Anonymous
This review was submitted by a verified client of Amicus Law Solicitors.
Communications Issues
Whilst we were generally happy with the conveyancing process the overall house buying experience with Amicus was severley let down by their poor communication systems. Occasionally, no phones are answered at all (even with the SW area ring round system they use). They have a messaging system that can be so full that it cannot take further messages. Either the reception and conveyancer assistant system (if there is one?) is broken, or there is a severe technical issue with the telephones. Reducing costs in this critically important area is self defeating. Amicus management must give a much higher priority to keeping buyers informed regularly and enabling them to contact the conveyancer, or an assistant, or leave a message, without placing obstacles in their way. Until they do we cannot wholeheartedly recommend them to anyone who is buying a house.
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A representative from Amicus Law Solicitors responded to this review
Good afternoon, Thank you for taking the time to leave a review. We’re pleased to hear that you were generally happy with the conveyancing process, and we appreciate you also highlighting your concerns regarding communication. We understand how important clear and timely communication is, and we’re sorry this didn’t meet expectations on this occasion. We note your comments about difficulties reaching the team by telephone and problems leaving messages. At Amicus Law, we are committed to providing a supportive, professional service and maintaining high standards of communication throughout the client journey. Your feedback is valuable to us, and we would welcome the opportunity to understand your experience in more detail. Please contact Belinda Pennington, our Head of Professional Standards, at belinda.pennington@amicuslaw.co.uk so we can look into this fully. Kind regards Amicus Law