chris
One star is to much
I had an extremely disappointing experience with Simpson Millar Solicitors. After four years, my case was ultimately dismissed due to a lack of evidence and poor-quality specialist reports. This outcome was incredibly frustrating given the amount of time invested. Throughout the entire four-year period, I was constantly chasing for updates and progress. Communication was very poor, and there was no sense of continuity — I had approximately 12–13 different case handlers, which made the process chaotic and disorganised. The handling of my case caused me a great deal of unnecessary stress and anxiety. I never felt properly supported or informed, and the service fell well below what I would expect from a professional legal firm. Due to the unacceptable level of service, I am now referring Simpson Millar to the Legal Ombudsman. I would not recommend this firm to anyone seeking reliable, competent legal representation.
A representative from Simpson Millar LLP responded to this review
Thank you for sharing your review. We are very sorry to hear how disappointed you feel about your experience and we recognise how upsetting it is when a case does not conclude in the way a client hopes, particularly after such a long period of time. We understand the frustration caused by the outcome of your case and the impact this has had on you. All advice provided was given carefully, based on the evidence available at the time and with your best interests in mind. Unfortunately, there are occasions where, despite extensive work being undertaken, the available evidence and expert opinion mean that a claim cannot be successfully progressed. The Simpson Millar Team