Fairstep Solicitors Limited

Fairstep Solicitors completed my mortgage successfully, and I'm happy with the overall service. The main issue was communication—I often had to chase for updates, and it was difficult to reach someone by phone as most communication was through the app. Overall, a good service, but it could be much better with more proactive updates.

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Leia Dunford

Laura Drummond

Great! Very helpful and professional. Fast responses to queries.

Charlene and team were absolutely fantastic, the process was prolonged with negotiations with my ex partner, but works were completed swiftly and to a very high standard

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Shaun Torrie

Charlene Brooking

Very personal, professional service, at a very reasonable price

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Patrick Cooney

Aiden Jakubik

Gemma Drummond

I would highly recommend this company. They went above and beyond to get me all moved in in less than 6 weeks!

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Charly WarrenPrice

I had a very positive experience working with Sarah during the sale of my flat. She was professional, approachable, and kept me well informed throughout the process. Sarah responded to my emails promptly, often on the same day, and kept me updated regularly on the progress of my sale. She was always happy to answer my questions, no matter how small, and explained everything clearly, which made the process much easier to understand. I really appreciated her excellent communication, attention to detail, and the effort she put into keeping everything moving forward. I would be happy to recommend Sarah to anyone looking for a knowledgeable, reliable, and responsive solicitor.

I found them to be very helpful. We needed our remortgage done quickly and they were quick and efficient.

Absolute circus from beginning to end for my conveyancing. Initially they got all my paperwork wrong by spelling my name wrong which created delays. I had to continually phone them to chase them up and they never got back to me. At one point they hadn’t done anything for two weeks as they said they were asking for a payment that they never sent an invoice for. Then there was the absolute joke of submitting money sources. There were delays, repeated requests for things I had already submitted. They would never be available if I called them. Gemma never gave me any advice help or guidance throughout the whole process. Then the kicker was a WEEK before I was supposed to complete she emails me on the Friday and says some of my funds weren’t eligible as they were gifted. Despite the fact they had known this for the last six weeks. All she said in the email was ‘how do you want to proceed?’ At end of business on the Friday. No advice what could be done or how to get round the problem. This continued into the next week where she finally answered my countless emails stressed to the hilt and asked for all my bank statements again with no exchange date 4 workings days to completion. So basically in a nutshell they lost me my house purchase due to their incompetence and lack of professionalism. Absolutely gutted and enraged. A formal complaint will go in to the ombudsman after I sort the mess out and find another home.

A friendly no-nonsense firm in the middle of Felixstowe.

I had a very positive experience with the team throughout my first house purchase journey. I worked with them on two separate matters, and on both occasions they were professional, supportive, and helpful. The first purchase unfortunately did not proceed due to an issue with the documents, but they provided excellent advice and guidance throughout the process, which I truly appreciated. Because of that experience, I chose to work with them again for my second house purchase, and the process went smoothly overall. Towards the end, things became a little slower than I expected, and I had to follow up on some steps many times. However, I understand that the final stages of a property purchase can sometimes be like this. Overall, I am very happy with their service and support. They were reliable, professional, and helped make the process much easier. I would happily recommend them and give them full stars.