Remortgaging
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Remortgaging
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728 Total Company Reviews
174-176 Hamilton Road, Felixstowe, Suffolk, IP11 7DU
Accepting new clients
174-176 Hamilton Road, Felixstowe, Suffolk, IP11 7DU
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 638826
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Fairstep Solicitors Limited are accredited by
The practice was originally formed in 1988 and was known as Michael Stephenson & Co. A subsequent partnership with Mark Fairweather from Leiston gave rise to the firm of Fairweather Stephenson & Co which the current Managing Director, Patrick Cooney, joined in 1995. The practice has operated from its premises in Hamilton Road, Felixstowe for many years and continues to increase its client base under the new name of Fairstep Solicitors. We undertake many different areas of legal work, which can be found on our services page, together with particulars of our hardworking team. We pride ourselves on offering a personal and professional service to all our clients and we ensure a proactive approach is taken to all of our work.
The rankings below show the areas of expertise that Fairstep Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Fairstep Solicitors Limited are accredited by
The practice was originally formed in 1988 and was known as Michael Stephenson & Co. A subsequent partnership with Mark Fairweather from Leiston gave rise to the firm of Fairweather Stephenson & Co which the current Managing Director, Patrick Cooney, joined in 1995. The practice has operated from its premises in Hamilton Road, Felixstowe for many years and continues to increase its client base under the new name of Fairstep Solicitors. We undertake many different areas of legal work, which can be found on our services page, together with particulars of our hardworking team. We pride ourselves on offering a personal and professional service to all our clients and we ensure a proactive approach is taken to all of our work.
The rankings below show the areas of expertise that Fairstep Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
| Monday | 09:00–17:00 |
| Tuesday | 09:00–17:00 |
| Wednesday | 09:00–17:00 |
| Thursday | 09:00–17:00 |
| Friday | 09:00–17:00 |
| Saturday | (Closed) |
| Sunday | (Closed) |
174-176 Hamilton Road, Felixstowe, Suffolk, IP11 7DU
What clients say about Fairstep Solicitors Limited
Clients praise the firm for conveyancing, house sales and purchases, remortgages, staircasing, leasehold matters, wills, LPAs and estate administration. They are valued for efficient, prompt and smooth handling of transactions, with clear explanations and practical advice tailored to individual circumstances. Soft skills highlighted include friendliness, approachability, patience, professionalism, transparency, calm reassurance and strong communication. Many reviewers also note quick responses, attention to detail, helpfulness and a willingness to go the extra mile, even in complex or sensitive situations.
This review was submitted by a verified client of Fairstep Solicitors Limited.
Great service always always awnsered my calls and no question was too much. I have used fairstep 2 x now.
This review was submitted by a verified client of Fairstep Solicitors Limited.
Fantastic experience dealing with Gemma and Leia. Fast, efficient, professional, very helpful and easy to deal with. Cannot recommend highly enough
This review was submitted by a verified client of Fairstep Solicitors Limited.
After we had an offer excepted it took just 13 weeks to complete and move in.
This review was submitted by a verified client of Fairstep Solicitors Limited.
We used Fairstep recently to help sell our rental property. Their service was high quality and excellent value. We were provided with calm and authoritative advice and kept well informed through the process.
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This review was submitted by a verified client of Fairstep Solicitors Limited.
Ok but slow progress. Solicitor responded quickly to questions.
Used for conveyancing having been recommended by estate agent. Very quick to act at the beginning of the process, good email communication. Once near to exchange & completion very efficient in sending electronic documents to be signed and good communication on exchange & completion day. Only one negative in that I emailed a question which didn’t relate directly to the sale of the property which I did have to chase a couple of times.
Claire, thank you for your kind comments and overall positive review. We strive to offer the highest levels of customer service and apologise for the delayed response to your email. Thank you for your feedback, and we hope to see you again in the future.
Excellent service for a house sale. I would not hesitate to recommend to anyone needing conveyancing.
Thank you for your 5-star review, Chris. And, thank you for the recommendation!
I dealt with Charlene during my staircasing process with my shared ownership property. She was always quick to reply to any requests or emails and always very pleasant to deal with. She went the extra mile and helped push things through quicker which was a bonus, which helped save me some money. I will definitely recommend Fairstep to anyone I know when it comes to staircasing or shared ownership!
Ciaran, thank you for your review. We're glad you had a very positive experience with Fairstep Solicitors. We really appreciate your kind comments and will pass these on to Charlene.
Absolute circus from beginning to end for my conveyancing. Initially they got all my paperwork wrong by spelling my name wrong which created delays. I had to continually phone them to chase them up and they never got back to me. At one point they hadn’t done anything for two weeks as they said they were asking for a payment that they never sent an invoice for. Then there was the absolute joke of submitting money sources. There were delays, repeated requests for things I had already submitted. They would never be available if I called them. Gemma never gave me any advice help or guidance throughout the whole process. Then the kicker was a WEEK before I was supposed to complete she emails me on the Friday and says some of my funds weren’t eligible as they were gifted. Despite the fact they had known this for the last six weeks. All she said in the email was ‘how do you want to proceed?’ At end of business on the Friday. No advice what could be done or how to get round the problem. This continued into the next week where she finally answered my countless emails stressed to the hilt and asked for all my bank statements again with no exchange date 4 workings days to completion. So basically in a nutshell they lost me my house purchase due to their incompetence and lack of professionalism. Absolutely gutted and enraged. A formal complaint will go in to the ombudsman after I sort the mess out and find another home.
Thank you for your review. We strive to offer the highest levels of customer service. We are sorry that we didn't meet your expected standards on this occasion.
I had a very positive experience with the team throughout my first house purchase journey. I worked with them on two separate matters, and on both occasions they were professional, supportive, and helpful. The first purchase unfortunately did not proceed due to an issue with the documents, but they provided excellent advice and guidance throughout the process, which I truly appreciated. Because of that experience, I chose to work with them again for my second house purchase, and the process went smoothly overall. Towards the end, things became a little slower than I expected, and I had to follow up on some steps many times. However, I understand that the final stages of a property purchase can sometimes be like this. Overall, I am very happy with their service and support. They were reliable, professional, and helped make the process much easier. I would happily recommend them and give them full stars.
We're really pleased we were able to support you through the legal process of your house purchase. Many thanks for choosing Fairstep Solicitors.
What clients say about Fairstep Solicitors Limited
Clients praise the firm for conveyancing, house sales and purchases, remortgages, staircasing, leasehold matters, wills, LPAs and estate administration. They are valued for efficient, prompt and smooth handling of transactions, with clear explanations and practical advice tailored to individual circumstances. Soft skills highlighted include friendliness, approachability, patience, professionalism, transparency, calm reassurance and strong communication. Many reviewers also note quick responses, attention to detail, helpfulness and a willingness to go the extra mile, even in complex or sensitive situations.
This review was submitted by a verified client of Fairstep Solicitors Limited.
Great service always always awnsered my calls and no question was too much. I have used fairstep 2 x now.
This review was submitted by a verified client of Fairstep Solicitors Limited.
Fantastic experience dealing with Gemma and Leia. Fast, efficient, professional, very helpful and easy to deal with. Cannot recommend highly enough
This review was submitted by a verified client of Fairstep Solicitors Limited.
Making a Will is always a bit daunting but I was guided as to the best solution for me. Nothing was too much trouble and everything was clearly explained to me.
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This review was submitted by a verified client of Fairstep Solicitors Limited.
I have just made a new will. Chloe discussed this will me and made some very helpful suggestions. I was impressed by the service and would recommend Fairstep.
Legal experts tagged in
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This review was submitted by a verified client of Fairstep Solicitors Limited.
After we had an offer excepted it took just 13 weeks to complete and move in.
Used for conveyancing having been recommended by estate agent. Very quick to act at the beginning of the process, good email communication. Once near to exchange & completion very efficient in sending electronic documents to be signed and good communication on exchange & completion day. Only one negative in that I emailed a question which didn’t relate directly to the sale of the property which I did have to chase a couple of times.
Claire, thank you for your kind comments and overall positive review. We strive to offer the highest levels of customer service and apologise for the delayed response to your email. Thank you for your feedback, and we hope to see you again in the future.
Excellent service for a house sale. I would not hesitate to recommend to anyone needing conveyancing.
Thank you for your 5-star review, Chris. And, thank you for the recommendation!
Service, guidance, timely response and communication were awesome . Thank you
Thank you for your 5-star review, Sana and for sharing your experience with Fairstep Solicitors.
I received excellent advise and help with preparing my will.
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Thank you for your 5-star review. We really appreciate your kind comments with regard to the service you received.
Great service, smooth & efficient.
Thank you for your 5-star review, Duncan. We're very grateful for your kind comments and will share them with the Fairstep team.
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