114 Refunds and Returns reviews
Reviewed for Dispute resolution - civil mediation (57)Consumer Disputes (26)Litigation Law (11)
Compare the best Refunds and Returns solicitors and lawyers in County Durham, ranked by verified client reviews: 73 law firms, updated 29 October 2026.
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This area covers consumer rights when you buy goods or services in England. It includes returning faulty items, getting replacements, refunds within statutory periods, and resolving disputes with sellers. A solicitor helps by reviewing what was promised, drafting or sending notices under consumer protection law, and, if needed, pursuing remedies in the county or small claims court while negotiating with traders or their lawyers.
114 Refunds and Returns reviews
Reviewed for Dispute resolution - civil mediation (57)Consumer Disputes (26)Litigation Law (11)
7 Refunds and Returns reviews
Reviewed for Litigation - Property litigation claims (4)
Your solicitor
Kat Moody
Associate Solicitor
“Very happy with the service from Phil Moir and the larger team at Richard Reed. Never having had the need previously for any legal advice/help the matter did seem somewhat daunting to me but Mr Moir has been helpful, knowledgeable, patient and responsive. The matter hasn’t been fully resolved as yet….but we are nearly there and I’m very pleased with the service so far.”
74 Refunds and Returns reviews
Reviewed for Litigation Law (59)Litigation - Property litigation claims (8)Litigation - Breach of contract (4)
Leads the Refunds and Returns team
Sarah-Jane Dunhill
Partner and Head of Civil Litigation

Works with Scott Harding and 1 more
“I think when getting Legal advice it can be a real mistake to go for the cheapest price! I am glad I did not do that and instructed Pool Alcock to act on my behalf in a land dispute. Everything was left to them and this resulted in winning my case - it looked like the person I was in dispute with went for the 'cheaper' Solicitor... A special mention for one of the partners Daniel Brookes who was superb from start to finish. Highly recommended..........”
9 Refunds and Returns reviews
Reviewed for Litigation Law (4)
Leads the Refunds and Returns team
Charlie Lynn
Partner, Head of Litigation
Works with Kira Halliday
“Emma and Charlie were both a great help. I didn’t get paid from a job and they wrote me a letter which they sent to the client and within days I was paid. Professional and done exactly what I needed”
25 Refunds and Returns reviews
Reviewed for Litigation Law (16)Litigation - Property litigation claims (3)
Leads the Refunds and Returns team
Helen Simmons
Managing Partner



Works with Ben Green and 4 more
“Would highly recommend Kim Neilson this lady did a fantastic job in the last 18 months with an access dispute.. Very professional and brilliant job ..10/10 Highly recommended ..⭐️⭐️⭐️⭐️⭐️”
2 Refunds and Returns reviews
What Refunds and Returns clients highlight
“Victoria has supported me with my case for the past 6–7 months, and I would recommend her highly. She always made time for thorough updates and thoughtful discussions, which made a stressful process much easier to navigate. Her depth of knowledge is clear, and she consistently put in extra effort to research additional options and strategies for my case. ”
1 Refunds and Returns review
What Refunds and Returns clients highlight
Leads the Refunds and Returns team
Antony Davies
Partner
Works with Janice McKenna
What Refunds and Returns clients highlight
Rankings are worked out mainly from client reviews: the ratings clients give and how recent the reviews are, with reviews about Refunds and Returns counting most. We also take into account how much of a firm's work is in Refunds and Returns.
Twice a week, every Thursday and Sunday, so new reviews are reflected quickly. This list was last updated on 29 October 2026.
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We have ranked 73 law firms for Refunds and Returns in County Durham, listed in order on this page.