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How Thornton Jones Solicitors Limited Compares

Value for money

!

Limited data.

This firm - 96%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thornton Jones Solicitors Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thornton Jones Solicitors Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thornton Jones Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 100%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thornton Jones Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 100%
No 0%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thornton Jones Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    521
  • Very Good

    15
  • Average

    2
  • Poor

    0
  • Awful

    1

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Jane

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Jane

June 05, 2025

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Excellent service

Rachele was helpful, professional, kept us in the loop and nothing was too much trouble.
Thank you.

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Jane

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This review has been left by a verified client who used Thornton Jones Solicitors.

Jane

June 05, 2025

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Excellent service

Alison was professional and approachable from start to finish. She did a fantastic job at looking after the sale of my father’s house. We knew we were in good hands and she let us know every time something was happening. I would definitely recommend Alison to anyone in the future. Nothing was too much trouble.
Thank you.

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Donna and Dave Potts

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Transfer of title

Donna and Dave Potts

May 30, 2025

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Great Local Firm

Zanna or Molly always got back to our questions/ emails promptly.

The App is great, instant access, so we could see at a glance what was happening with our case

Over all good experience and good value.

Thank you to all who were involved at Thornton Jones.

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Sharon Johnson

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This review has been left by a verified client who used Thornton Jones Solicitors.

Sharon Johnson

May 28, 2025

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House sale

Excellent service
Clear, accurate and quick responses to the many questions that we had.

Massive thank you to Holly Ballance for all her hard work and her support

We look forward to completing our purchase with you very soon


Thank you

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Athia

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This review has been left by a verified client who used Thornton Jones Solicitors.

Athia

May 22, 2025

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Shelley Wales- Children Act proceedings

I can’t recommend Shelley enough- she was so professional even when the other party weren’t! she gave me the right advice, always making sure that everything was Chid focus. Shelley kept me up to date with everything received and before going court- she would always let me know what I would/should expect.

When Shelley was on leave, members of Shelley's team were always at hand to help and let me know what was happening. I was always able to get hold of someone and it was great to be kept in the loop throughout the process. Shelley is calm but very meticulous in her approach, it almost felt like she was a therapist at times. Costs were clearly indicated, and you knew the best solution was thought of as Shelley detailed everything, so there was never any gaps for mistakes. Shelley's predicted outcomes were on spot every time! What more could you ask from a professional representing your case. I defiantly felt like I was in safe hands.

Shelley always understood my situation and feelings, she always had my best interest at heart. She is very clear with her recommendations and often advised me of what the best outcome would be for my family, I cannot recommend her enough. When the case was over, I missed Shelley! How often do people say that about their solicitors! she is someone who will always support you, deal with your situation in upmost empathy and dare I say fierce in the courtroom when you need her to be! Indeed a tenacious solicitor in my eyes!

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Rachel Keil

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This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

New home purchases and sales

Rachel Keil

May 17, 2025

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Purchase of my first home with the help of Emily!

Emily was so helpful in my journey to buy my first home, thank you!!
Would definitely recommend!

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Ping

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This review has been left by a verified client who used Thornton Jones Solicitors.

Ping

May 14, 2025

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Organised and Reliable Throughout

Rachele was very helpful and friendly throughout the whole process. On the day of the contract exchange, she called me first thing in the morning to confirm the exchange and remind me to arrange home insurance. It showed how careful and responsible she is. I’m very grateful for her support.

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PING

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This review has been left by a verified client who used Thornton Jones Solicitors.

PING

May 14, 2025

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Excellent Support Through My House Purchase

I had a great experience with Alison when buying my home. English is not my first language, but she was very patient and kind. She took a lot of time to explain everything clearly, and even arranged face-to-face meetings to help me understand the process. She made me feel supported and gave me confidence through every step. She always replied quickly and helped everything go smoothly. I really appreciate her hard work and highly recommend her to anyone buying a home.

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Martyn

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This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Martyn

May 11, 2025

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Excellent service

Zanna & the conveyancing team made our purchase hassle free.
With excellent communication & updates on the app, we we’re confident they were progressing our case quickly & efficiently.

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Neil B

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This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Neil B

May 10, 2025

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A great experience again

I previously sold a property with Alison and Rachele who did a great job on a difficult sale. I recently purchased a property and requested Alison and Rachele for the conveyancing. As before, they were great, fast feedback on questions and always on hand for guidance. The purchase was seamless. I would highly recommend.

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Reviews collected from

Donna

Donna

May 30, 2025

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Donna

Zanna or Molly always got back to our questions/ emails promptly.

The App is great, instant access, so we could see at a glance what was happening with our case

Over all good experience and good value.

Thank you to all who were involved at Thornton Jones.

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Laura

Laura

May 23, 2025

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Laura

I would highly recommend Thornton Jones if you're looking to buy or sell your home. Alison and Rachele are absolutely fantastic throughout the entire process. From start to finish, they were proactive, communicative, thorough, and genuinely friendly. We faced several challenges with the buyer's solicitors, and there were moments when we considered pulling out. However, Alison’s positive attitude and determination kept us moving forward until the very end. We are so grateful for everything they did for us. Without a doubt, we will use them again and highly recommend their services to anyone in need!

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Chelsea

Chelsea

May 19, 2025

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Chelsea

Thanks so much to Natalie who dealt with our sale and purchase! Excellent service throughout. Made a stressful time as stress free as possible.

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Chris

Chris

May 14, 2025

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Chris

Claire & Holly were both very helpful when I bought my new flat, and even sent a lovely card once the purchase was completed.

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Callandra

Callandra

May 14, 2025

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Callandra

We recently used Thornton Jones solicitors, Claire and Holly were great responded to our emails promptly, preempted paperwork, dealt with last minute enquiries fast. Highly recommended.

Thank you
Callandra

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Thornton Jones Solicitors Limited are accredited by

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About this branch

Description

We believe that supporting and engaging with our people, whether they be our team members, our business associates, and indeed our clients, should be at the heart of what we do. The essence of our company culture is to ensure that everyone feels valued. We have high expectations so that we can be a firm full of happy and fulfilled people who produce a high standard of work and maintain an exceptional client service. We have a set of core values and behaviours which every member of our team follows, from our newest team members to our most experienced employees, to ensure our culture remains positive and professional and our employees can flourish in their careers. These values are used throughout everyone’s journey with Thornton Jones. From interviews through to inductions, from team meetings to our one-to-ones, and in our daily lives. This helps us to ensure that our true values-based culture can thrive.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Child Access
    • Child Arrangements Following Divorce
    • Child Law
    • Child Maintenance
    • Child contact
    • Children
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce Mediation
    • Family Mediation
    • Family law
    • Fixed Fee Divorce
    • Grandparents' Rights
    • Lasting power of attorney
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Unmarried Couples' Rights
  • Housing & Property
    • Declarations of trusts
    • Investment and buy to let properties
    • Leasehold properties
    • New home purchases and sales
    • Purchase and Sale
    • Remortgaging
    • Residential Conveyancing
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills
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