Dayane Henz
Unfortunately rude and unhelpful
She seemed not to want to help us. Didn't answer our questions, kept repeating the answers that were already not helpful, didn't clarify what we needed to do next, seemed to have absolutely no empathy, and had no desire to do her job. We had the feeling the emails were not being read properly, as we were dropped as clients for the lack of documents, even though we were still waiting for her feedback to send the correct documents. She sent the DRAFT letter from our accountant to the Compliance team. One week before we wanted to complete the house purchase, we needed to find a new lawyer. I nearly had a breakdown, the fear of losing the house we were waiting for months to move into... I cannot explain in words how difficult those couple of days were, especially as a neurodivergent person. I wish I could say good things about Terri, as I have seen some good reviews about her. Maybe she was going through a tough time... which doesn't justify the poor job, but might explain it. She even stopped answering our calls after she dropped us, leaving us completely unaware of what to do next.
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A representative from Talbots Law Ltd responded to this review
We are deeply sorry to hear about the severe distress this situation caused you. Purchasing a home is a high-pressure process, and it is never our intention to leave a client feeling unsupported, confused, or anxious. As a firm, we have strict regulatory and compliance protocols we must follow regarding documentation, but we absolutely expect our team to communicate these requirements with empathy, patience, and clarity. We are very sorry that your experience with us did not reflect these standards and that you felt left without clear next steps. We want to look into how your case was handled to ensure we improve our service moving forward. If you are open to discussing this with us privately, please contact our management team directly at clientcare@talbotslaw.co.uk
