Talbots Law Ltd

.What has disappointed us most about Talbots Law is not the lack of email responses, but the serious negligence of their solicitor in disclosing a client’s confidential information to us, and the complete lack of action from management after we reported it. We first instructed a solicitor at Talbots Law on 20 June to act for us in our house purchase. By 12 August, we still had not reached Exchange and were ultimately forced to change solicitors. A major reason for this was the solicitor’s serious negligence and lack of responsibility. We repeatedly reminded our solicitor that we would be leaving the UK for a holiday at the end of July and asked for confirmation before we left as to whether our signed original documents had been received. We received no response. Even while the solicitor was on holiday, the team failed to take any action or respond to our emails. However, this was not the most serious issue. The solicitor mistakenly mixed up our file with another client’s and sent us that client’s confidential emails and information. We were extremely shocked by this and immediately raised a complaint with the solicitor’s manager. Despite sending two emails, we have received no response from the manager whatsoever. We then escalated the matter to Talbots Law’s Complaints Department and requested that our solicitor be replaced. Instead, the Complaints Department refused to change our solicitor on the grounds that the relationship had broken down, and offered us a refund solution so that we could find another solicitor and bring the complaint to an end as quickly as possible. The most ironic part is that the client whose confidential information was disclosed to us was also ultimately unhappy with the solicitor’s service and requested a refund. I have lived in the UK for more than ten years and fully understand that property transactions can be slow. However, I have never experienced such a poor level of service from a law firm. I will continue to report this matter to the relevant third parties regarding the solicitor’s negligence in disclosing confidential client information and the failure of Talbots Law’s management to take appropriate action. If you still want to take your chances, you are welcome to choose them.

Nisha Leel is a knowledgeable, skilled and attentive immigration solicitor. She answers all questions clearly and thoughtfully, completes the paperwork in a timely manner, and handles each case with respect. If you need a highly trained solicitor to represent you well and earn successful results, she is the one for you.

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Nisha Leel

Nisha helped us to achieve a spouse visa and was incredibly professional, helpful, and provided full clarity at every step of the way. She always made certain to reassure us throughout the process and share her knowledge and expertise to make everything feel more manageable. We would highly recommend her to others and are sincerely grateful for her services and guidance throughout the last year.

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Nisha Leel

I can not fault the family team with their handling of my divorce. Communication was excellent, they were prompt and kept me informed throughout the process. Thank you so much for your advice, guidance and service.

I have recently completed a Right to Buy purchase through Talbots Law and, unfortunately, my experience was extremely disappointing. Throughout the transaction I experienced repeated delays, poor communication and a lack of proactive case management. Calls and emails regularly went unanswered, updates were rarely provided unless chased, and I was repeatedly promised call backs that never happened. The most frustrating aspect was that many of the delays appear to have been avoidable. Following a formal complaint to Stoke-on-Trent City Council, the council provided a detailed chronology of the transaction which highlighted multiple instances where Talbots failed to respond promptly, submitted an incorrect and unsigned TP1, provided incorrect information regarding funding arrangements, and repeatedly failed to satisfy the council's clearly stated legal requirements. The council's formal response concluded that they had acted promptly throughout and that delays were attributable to Talbots' handling of the matter. As a result of these delays, my mortgage offer reached expiry, leaving me facing additional borrowing costs and financial loss. The process became unnecessarily stressful and required significant effort on my part simply to obtain updates. To add to the frustration, the final bill exceeded the original quotation by over £400 for additional Legal Fees due to the delays. The response I get when I questioned it was, if you don't pay, we will not be able to complete. The purchase has now completed, but only after months of avoidable stress, chasing, and uncertainty. I appreciate that conveyancing transactions can be complex, but communication, accuracy and responsiveness are basic expectations when paying for a professional legal service. Unfortunately, based on my experience, Talbots fell well below those expectations. A complaint was raised straight after completion 15/06/2026 and a month later, I'm still awaiting a response! Would I use Talbots again? ABSOLUTELY NOT